Heritage Parts is now Parts Town!Parts Town & Heritage Parts have come together to provide all the genuine OEM parts you need and take your experience to the next level. We’re talking amped up inventory of OEM parts and super-charged, personal customer service. Bigger, better and we’re just getting started.For more information, please visit https://www.partstown.com/together.
Written by the business, not verified by us.
Is Heritage Parts is now Parts Town legit?
Heritage Parts is now Parts Town (heritageparts.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 88% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 89% of negative reviews. Last updated 2026-08-12.
I ordered a compressor for a beer cooler 5 weeks ago and it is still being held up in Customs. I have already paid for this and now we may lose this account because you were the least expensive. I don't believe I'll be ordering from you again.
Reply from Heritage Parts is now Parts Town2020-09-25
Good morning,
Thank you for taking the time to let us know. I'm sorry to hear that you're order is taking longer than expected. I forwarded your review to a Customer Service Manager who will be looking into this and reaching out to you soon. We value your business and hope that we can make this right.
Christy Stuller
eCommerce Content Analyst
I am very happy with the parts. My only complaint is about excessive mailing costs. About $18 for ground shipping for 4 knobs that weigh nothing.
I believe it is unfair to the customer.
My replacement glass arrived in 1 piece thanks to Heritage and UPS. Well done
c
customerUnited States · 1 review · Verified ·
★★★★★
Great Experience
I had never dealt with Heritage before so I was a little apprehensive to place an order. I called to order a part for an oven. The operator asked if I had model and serial numbers and I replied. She told me the item was in stock and that it would ship out that day and I received it the following afternoon.
The oven was a vital piece of equipment that needed to be fixed so that we could continue to feed our patrons.
Thank you Heritage. Your customer Service was excellent.
Charged 2 motors to my personal credit card, as did not have an account set up yet. Only received 1 motor. I called and Kara re-ordered the 2nd motor. Received 2nd motor 2 days later.
I wan inform that parts were in stock and be ship that day. I received it two weeks later.
This is not the first time.
I understand when something has to be order and will take time.
Reply from Heritage Parts is now Parts Town2020-09-18
Good morning Phil,
Thank you for taking the time to let us know. I'm sorry to hear that your order arrived late. I forwarded your review to a Customer Service Manager who will be reaching out to you soon. We value your business and hope that we can make this right.
Christy Stuller
eCommerce Content Specialist
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