About Heritage Parts is now Parts Town
Data updated- Website
- heritageparts.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Replies to negative
- 89% (16/18)
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About this business
Heritage Parts is now Parts Town!Parts Town & Heritage Parts have come together to provide all the genuine OEM parts you need and take your experience to the next level. We’re talking amped up inventory of OEM parts and super-charged, personal customer service. Bigger, better and we’re just getting started.For more information, please visit https://www.partstown.com/together.
Written by the business, not verified by us.Is Heritage Parts is now Parts Town legit?
Heritage Parts is now Parts Town (heritageparts.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 88% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 89% of negative reviews. Last updated 2026-08-12.
What people say
Person on phone was very cordial
Person on phone was very cordial. Item arrived on time and was just what I needed. Will look here in the future.
So far please with the design of…
So far please with the design of valves. Haven't installed them yet but know the will be better than the plastic valves that they are replacing which broke on the first use shutting them off.
In stock part
In stock part, timely shipping, and updates to know what was happening.
I bought a fan motor that was faulty
I bought a fan motor that was faulty. I will see how they do with warranty.
Reply from Heritage Parts is now Parts Town2020-09-15
Hello Michael, Thank you for taking the time to provide this information. I'm sorry to hear that you received a defective item. I forwarded your review to a Customer Service Manager who will be reaching out to you. We value your business and hope that we can make this right. Christy Stuller eCommerce Content Specialist
Thank you so much for the great service!
Customer service was great
Customer service was great. The part ordered was shipped on time as promised
The service was excellent very friendly…
The service was excellent very friendly and helpful staff and our products arrived in a short time, with the Pandemic we were expecting a longer wait with shipping. We were pleasantly surprised.
easy to order and fast to deliver
part was in stock and shipped out i…
part was in stock and shipped out i got it in 2 days great service
always get the right stuff and quickly…
always get the right stuff and quickly - I LOVE HERITAGE!!!!
A five star review sends a message that…
A five star review sends a message that currently my words couldn't surpass. I would like to add, the Heritage research team provides an excellent service. Great staff, great company.
The most pleasant lady answered the…
The most pleasant lady answered the phone and got my parts in two days.
I asked for a price for one part and…
I asked for a price for one part and customer service gave me part numbers and prices for all the sensors in the circuit. They made it much easier for me to order the other sensors a few days later.
Above and beyond.
The associate that helped me with my order went the extra mile for me, she made a way to get my part delivered safely and with minimal cost. I am very pleased.
Darlene in the parts department is…
Darlene in the parts department is awesome. I've needed several parts and she has come through each and every time. Parts are hard to find for my units, but Darlene has come through in a pinch. Thanks so Much Darlene.
Our Parts Hero
Our Parts Hero, getting our parts to us, when we need it and on time. Help makes our Techs look good through out the District. Thanks Heritage
My first order...
This was my first order with Heritage Parts. Needed a replacement cordset for a Robot Coupe immersion blender. They had them in stock and shipped promptly. When received, I noted that the part was incomplete. I contacted them and they sent the missing pieces but someone should have checked before the initial shipment. This cost me about 90 minutes of time, since I had to go back to the customer's site to complete the repair after getting the missing pieces. My other complaint is the high cost of "shipping and handling". $26 to ship a power cord that would have gone for $8.50 in a USPS padded flat rate envelope. I mentioned this to the helpful support rep, but no offer of credit was given, in spite of the aforementioned issue. I doubt I will order again.
Reply from Heritage Parts is now Parts Town2020-09-09
Good morning, Thank you for taking the time to review Heritage Parts. I'm sorry to hear you had an issue with your last order. I forwarded your review to a Customer Service Manager who will be reaching out to you soon. We value your business and hope that we can make this right. Christy Stuller eCommerce Content Analyst
Very timely delivery of part
Very timely delivery of part. Talked to a human and had order placed and paid for in 3 minutes.
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