Welcome to Hicustore.We are a dedicated and missionary team, always spare our efforts to bring customers the most positive and satisfying shopping experience.Personalized and customized products are the biggest feature of Hicustore. At Hicustore, we believe that personalization is the most sincere way to express your love and care to the person you love. From daily gifts and commemorative gifts to holiday gifts, regarding the selection of customized products, we believe you will be able to find a satisfactory gift in Hicustore, and the unique gift will be delivered to your loved one with your heart.Your satisfaction and happiness is our priority. We are proud that when this gift made and sent by Hicustore can bring happiness to you and the recipient, when smiles and happiness appear, the "Love means once more" we have always insisted on has meaning. Your feedback is the motivation for us to continue creating new products and bringing you the best shopping experience.
Written by the business, not verified by us.Hicustore (hicustore.com) has a 2.7 out of 5 rating on OK.one, based on 82 user reviews collected here. It is listed under Events & Entertainment and its reputation is poor. Opinions are polarized: 42% rate it 4 stars or higher while 54% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Refund. Last updated 2026-10-24.
Most reviewers were unhappy with their experience overall. People frequently expressed frustration regarding the extremely poor customer support, noting that emails went completely unanswered for weeks when asking about delayed orders. Additionally, consumers frequently stated receiving badly damaged goods or custom items that bore absolutely no resemblance whatsoever to the original photographs submitted. Though some customers had a positive experience, a small group of reviewers noted that their customized items arrived safely and in good condition. These few people were genuinely thrilled with the final outcome and extremely happy with the overall quality of the personalized products they received.
Auto-generated from all reviews of this business. For reference only.I ordered hoodie in November, still didn't get it, and when I ask for refund they send messages like, it's not our problem we will see with delivery and it's like that for more than a month. If there is zero to give them, that will be a lot
Never received my product from the company, then when I reached out to support they argued with me stating the delivery service says it’s delivered so there’s nothing they can do and told me to ask my neighbors if they’ve seen it. Such a joke. Then on top of that, if you try to contact the delivery service it’s all in Chinese, so good luck. Would not waste your money on this scam.
I ordered a custom Magic-style card using a real photo of my partner and me. The final product I received looks nothing like us — to the point where it’s almost laughable. What’s more frustrating is that the company advertises a “no questions asked refund if you’re not satisfied” policy, yet their customer service email appears to be invalid, making it impossible to contact them. I’ve attached the original photo and the final result for comparison. Customers should be aware that both the quality and the support are unreliable. I would not recommend this company.
Ordered a pokemon card with lots of personalized stuff added to the card. Each thing had a price that adds to the total. Got the card and i paid full price but there are a few things not done to the card. Only had a few of the options on it that i paid for. Customer service said they will not supply an invoice of what was purchased breaking down the price. Havent heard from them in a few days now. Reporting to BBB and through my payment service for refund
Scammers don't react anymore about my package and never recieved my money back!
I ordered a custom Pokémon card for a friend's Christmas present and I have a bitter feeling I've been scammed. The image doesn't resemble the original photo at all. The card is crudely made with a low-quality printer, the cutting is messy, and the protective sleeve looks nothing like the advertised photos.
It took weeks to come(put in 11/21 received it12/24)when it came it didnt even look like me or my husband. Worst customer service,giving people the run around.
Tried ordering a personalised harry potter couple photo. Sent them the image that I wanted used. Had been 2 weeks with no updates, so i emailed and got told to be patient. Emailed again as it was a Christmas present, arrived today, looks nothing like the photo i sent them. I have requested a full refund, we'll see how that goes. So disappointed.
Avoid! My husband ordered me the Gilmore Girls advent calendar from what he believed to be was a legitimate site. It took 5 weeks to arrive, and is a complete and utter scam. They have attempted to copy the calendar with a load of random items. I can also see that my husband paid more from this site than anywhere else.
Went through the trouble of creating a personalized item for a friend who just lost their beloved pet. Cost was well over $100. Went to hit the checkout button, and nothing. Site would not allow me to checkout. I tried refreshing the page, made sure I was on a real site, empty cart and start over, emailed customer support, etc. Nothing. Seems like a poor business practice to leave the checkout button broken.
Got the item but with an error on the print. Their support line is probably non-existent since no one ever responds from there even through multiple follow-ups.
I bought one with my pets names on it. they put the wrong names on it and I have emails proving I sent the right names neko and Jessica keep giving the run around and not wanting to refund nor fix there mistakes
Ordered a custom Pokemon card and was charged way more than it was worth and never got an order confirmation after they took my funds. Emails to support go unanswered. Total scam
I ordered a customer MTG card with a picture of me and my boyfriend on it. The AI generated garbage they send me doesn't even look like my picture, it looks like two entirely different people; like I just have a picture of a completely different couple with the same hair colour as us, sitting casually on our shelf. It also took over 3 weeks for them to even ship it; which isn't a problem except noone from customer service responded when I asked for information about my order. All in all, don't waste your money on this AI generated slop.
I ordered a personalised Pokémon card from here for my partners Christmas present and I am so so happy with it!!! I was very hesitant to order this after reading some of the reviews but took a risk as I liked the idea and I am so glad I did! The customer service was very good at emailing back to my questions. I originally sent in a photo of my family but the photo didn’t include our dog so I emailed a photo of our dog separately asking if they could include this in the picture and it is perfect! I have never left a review before but after taking the risk and being so happy with the outcome I had to let others thinking of buying to know.
This is the worst quality product at an extremely high price. They clearly filter their website reviews so this may not be seen until it’s too late like it was for me. Save your money, they’re clearly a scam company!
I currently have a DMCA for multiple ads on facebook, instagram, and tiktok as they have stolen my wedding photo. No where in their user agreement do you agree to this and they are stealing peoples original photos. BUYER BEWARE, they will steal your photo and use it
I received my order on 20.09.2025. The product was wrong. I have had to chase them with over 30 emails. They refused to offer a full refund except only offering 15%. They finally agreed to send the correct product on 22.09.2025. They promised at the beginning of October that I would be prioritised to receive my order. It is now 03.11.2025 & ‘Neko’ continuously just copies & pastes the same replies & you can tell which parts are copy & paste as they have a highlight back ground to the text. It is legit a scam with appalling customer service.
If I could do zero stars I would! SCAM! Stole my money and customer service is of no help!
82 reviews matching
Modrue
Hicustore
Prints10
printerval.com
pawfecthouse.com
Joom
Soufeel 
Etsy