Here at Hilltopper we are working hard to give everyone access to affordable two-wheeled awesomeness, while helping create a sustainable, joyful future for our planet – less traffic, more mobility. We’re the original e-bike company, with a decade of high-voltage adventures in the Seattle area. More at Hilltopperbikes.com
Is Hilltopper Electric Bike Company legit?
Hilltopper Electric Bike Company (hilltopperbikes.com) has a 4.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Sports and its reputation is excellent. 83% of reviews are 4 stars or higher and 5% are 1 star; The business has replied to 20% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-12.
I was referred to Hilltopper by a friend who has enjoyed having the basic conversion kit on his bike for 5 years. His memory of Hilltopper as a company has been positive. He has not needed support since purchase. So I begain to look into buying a kit to install onto my Trek mountain bike. I watched all of the videos provided by Hilltopper and looked at as much online content as possible. Honestly, its all promotional and not technical. So I called them. They are on the west coast, so I waited until 11:00est. I waited on hold for 25 minutes 3 times on day one. Twice on day two. On day three someone answered my call to the sales dept after approximately 20 minutes. He seemed to be kind of groggie. Slow to answer, vague responses, told me "I'd have to look that up." Nice, but not at all helpful. So I called back and choose tech support. Another very long hold. The guy at tech support was a little more helpful, but still I wasn't comfortable ordering several hundred dollars of hardware while still unsure it would fit my bike. So I took measurements and photographed these measuremenmts. I emailed these along with three very specific questions. That was 12 days ago. The only response has been an auto reply, acknowledging reciept of my email. Not a word since. So I've decided that Hilltopper is not for me. If it doesn't work I'd be on my own to sort it out. There isn't any real support before or after the sale. It's a shame.
The kit didn’t work after installation. It took a week to hear back from customer service, and their troubleshooting suggestions didn’t solve the issue. When I tried to return the product, I was given the runaround. I had to dispute the charge with my credit card to get a refund, paid return shipping out of pocket, and was promised reimbursement—but a month later, that still hasn’t happened. Very frustrating experience.
The new parts that I got were all upgraded. With additional advantages like variable speed, Great voltage more power, and docking station for battery with LED display.
Fast shipping. Simple to install. In my opinion the best add on kit out there. Gives you power when you need it and standard pedaling when you don't. The Sprinter is a great choice for converting cruiser and vintage bikes like ours.
You made our old pedal trike a very nice e-trike for us old folks (77&81year olds).
First off I really enjoyed putting the upgrade on the old trike and we both enjoy talking it out for a ride, if we get tired it will take us home with out any more pedaling.
When I arrive to a steep hill, my hilltopper saves the day by making my climb very comfortable. On flat roads, using my hilltopper make me pass bikes that are much lighter than my bike.
While my bike was incompatible with the Sprinter kit I ordered, Hilltopper has an excellent refund policy. I was refunded for the kit and reimbursed for return shipping, no hassle involved. I can't say that I'm not disappointed that my bike didn't fit the kit, Hilltopper's professionalism with the return means I'd be happy to try again with a new bike.
My wishes were never met! I wanted a second battery to replace my failing one, that way my range is extended plus I will not be stranded. The first person sold me a complete battery/carrier set up but the set up was mismatched. The second person straightened this mistake out but I still have my old battery/carrier set up and it is incompatible with the new carrier/battery. Now several months later I'm tired of working with these guys.
We ordered two hilltopper kits. They were packaged very well, arrived quickly and easy to install on our bikes. My husband and I are really enjoying our rides now. We go out for hours. You can get as little or as much exercise as you want. Hills are like butter depending on where you set your peddle assist. When we want that extra blast of speed the thumb throttle is amazing. Great price and definitely worth the cost. Best purchase we ever made.
I had ordered a battery on 6/26/23. Was stated that it would be shipped that evening. I told them I needed it by July 5th. On July 3, I called and it had not been shipped yet, so therefore I did not receive the battery until I already had left for a bike tour ride. Was not pleased at all.
I’m impressed with the ease of installation, quality of the product and battery life. I bought it for a 10mile commute on my road bike and have even gotten 20miles out of it (when also pedaling part of the time)
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