Great lamps for nice price
Great lamps ! Even faster delivery than expected. Unfortunately 1 lamp had a damaged glass, but was greatly replaced by customer service.
About Homelights
Data updated- Website
- homelights.nl
- Category
- Home & Garden
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 105 reviews
- Replies to negative
- 36% (19/53)
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Is Homelights legit?
Homelights (homelights.nl) has a 4.2 out of 5 rating on OK.one, based on 266 user reviews collected here. It is listed under Home & Garden and its reputation is good. 80% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 36% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the support team for being extremely responsive, helpful, and genuinely attentive to any questions or concerns during the purchasing journey. Many consumers also mention that the items look wonderful, match online descriptions very well, and arrive safely at their destinations. However, some customers also noted recurring issues regarding unexpected delivery delays, very long waiting times, and occasionally receiving packages with missing parts. A few other people also felt that the overall material quality did not match their expectations and experienced frustrating difficulties when attempting product returns.
Auto-generated from all reviews of this business. For reference only.What people say
Stylish lamp for a reasonable price!
We were looking for a designer lamp at a good price and found what we were looking for at homelights.nl.. Fast shipping and good communication with the seller rounded off the purchase. We would buy again!
beautiful lamps, thanx!!!
After reading the bad reviews here, I had strong reservations. And then I was pleasantly surprised. The lamps were flawless, absolutely beautiful! And the customer service and shipping were fast and super friendly. I don't understand the bad reviews at all. Unfortunately, I cancelled a second order because of them and I'm really annoyed that I did that... I'll definitely order here again!
We ordered the ‘snoopy lamp’
We ordered the ‘snoopy lamp’, at first I was a bit hesitant because of some of the reviews, but to be honest - it was just a great experience. The lamp is really nice and high quality. Packed as advertised and came in a need box. It also arrived within the period advertised. Great quality marble, and easy to assemble. I’d recommend this to my friends.
Very bad service
Very bad service, late respons on emails, late sending though I did pay for a fast delivery. Not coming with a normal solution when I ordered the wrong lamp. And way overpriced, found the same lamps on ali express for 70% less. Do NOT order with them
Reply from Homelights2024-08-06
Hello. This is the customer service team. We received your feedback. We provide pre-sales, sales and after-sales services. As described on our website, we reply and process customers' messages within 24 hours. Also we process them as soon as possible after returning from weekends or holidays. Our products are high quality with low price, cost-effective, and can be shipped from European warehouse. In addition, we did not find your order and your email. If you need help, please tell us your order number so that we can confirm and process it for you. Thank you.
Great lamps, great service!
We ordered 2 lamps for our kitchen and really loved them! One of the two laps was a bit tilded and thanks to the very helpful customer service, we received a new lamp very fast. Love the lamps, they are an eye catcher in our house!
Nice design, reasonable price
I give five stars for the design and quality of the product. However we needed some weeks of patience before the lamp was shipped because it was out of stock. For this reason only 4 stars for the overall assessment.
Return costs of more then 50 euros
Return costs of more then 50 euros! Dont buy anything here. I had to ask for more then 5 times for the return adress, then i had to return it to China on my own cost together with a restocking fee. This was absolute not clear when ordering.
Reply from Homelights2024-08-08
Hello. We received your comment. We support returns to European warehouses. The size and weight of the package are different, and the shipping cost is also different. After the return, we support a full refund of the product amount. However, we cannot find your order and email records. You can tell us your order number so that we can confirm and handle it for you. Thank you.
THIS IS AN ILLEGAL CHINESE SCAM!!
THIS IS AN ILLEGAL CHINESE SCAM!!! Just bought lamp there, very bad quality and impossible to return. Will go to the police today, please don't trust them!!
Reply from Homelights2024-08-09
Hello. This is the customer service team. We received your comment. Really a pity that the light you purchased did not meet your expectations. We understand that every customer has different preferences and needs. We certainly support returns and then refunds. And the return address has been provided to you in the email on May 27. We have been waiting for your return information. Thank you.
Very bad return policy: do not order here.
It took 4-5 weeks for my package to arrive. I ordered lamps, and discovered thery won't fit. When I asked about the return policy, they tell me there will be a 20% restocking fee, meaning I need to pay 44 euros fee. Also, you need to pay for the delivery costs of the return to China. As an alternative, I got offered 10-20% discount on my next order. When I tried to negatiote to get the restocking fee off the table, it was possible to get 70 euros discount on the next order, but "there profits are very low", so I should understand their position in not being able to bear the cost of return. Will never order here again.
Reply from Homelights2024-08-09
Hello. We received your comment. Please see below: 1. We provide a variety of shipping services. When placing an order, customers choose different shipping methods, and the delivery time is different. And the package size and weight will also affect it sometimes. We support shipping from European warehouses. 2. We support full refund of product amount to customers after return. Customers can also get the European warehouse address for return. 3. We can't find your order and email. If you still need help, please contact our after-sales service team. We are always here. Thank you.
I wish there were zero stars
I wish there were zero stars, This company is fake. Ordered shirts from China in Jan and never arrived. They never have answered my emails. Money wasted. Avoid this scam of a company.
Reply from Homelights2024-08-14
Hello. We received your comment. We are a store that only sells lighting products, but clothing products such as shirts are not available. I am afraid you have found the wrong store. You can find the store you ordered to process your order. Therefore, we hope you can remove this untrue comment fairly. Thank you.
We really love our lamp
We really love our lamp. At first we wanted to buy the original, but this one looks almost the same and is maybe even more beautiful. The service of the homelights team is outstanding. We received our lamp earlier than expected. The packaging was very solid. And I had some questions which were answered whitin 24 hours. Don’t hesitate to buy your lamp at homelights!
I recently had to move into a new home…
I recently had to move into a new home and make it feel like an actual nice play to live rather than a standard "guys place". My ex told me this was a good site to check because the right lamp can really add to the feeling of the place. Not disappointed at all. My house feels way less IKEA now.
A beautiful lamp
Am very pleased with the ceiling lamp I ordered. I have fitted it with a smart bulb and it all works very well.
Great quality and service!
I am so very happy with my purchase
I am so very happy with my purchase! I love my new ceiling lamp! The customer service is really good, they are very helpful and service minded. I will definitely recommend this store to all my friends and family. /Petra
Achtung !
Achtung ! Home Lights hält sich nicht an geltendes EU Recht und gewährt keine zwei Jahre Garantie auf ihre Produkte. Eine LED Leuchte, die in der Garantiezeit nicht mehr funktionierte, wurde mir nicht repariert. Stattdessen bietet man mir 20 € Refund an, wenn ich die negative Bewertung auf Trustpilot lösche. Anbei der Auszug der E-Mail: „ ….We receive your message.We noticed you posted a negative review about our store, right?Could you please delete the review on trustpilot.Then we will refund you 20 euros.Hope to get your understanding.If you have other ideas，please let us know，we will try our best to solve the problem for you and give you a satisfied solution. We really hope we ….“ Seit Monaten werden mir lediglich die 20 € angeboten. Wogegen ich mich mehrfach ausgesprochen habe!!! Seit Monaten kommt es zu keiner Lösung. Ich kann nur dringend von dem Laden abraten.
Reply from Homelights2024-08-14
Hello We received your comment. 1. The product you purchased is a rechargeable version. You can use the charger to charge it after receiving it. 2. We checked your communication records and we responded to you within 24 hours. We have email communication records. 3. We provide warranty service. You purchased it 1 year ago. If you pay the shipping cost of the product, we can send you a new lamp for free. This is a reasonable request. The shipping cost of 40 euros is already very low. Thanks.
Happy costomer
We recently bought two lamps from Homelights. We are very happy with the lamps. The lamps are of good quality. In addition, the customer service is very friendly. They respond quickly and think along with us.
great quality and also great and…
great quality and also great and friendly service if you want to know for example the delivery time. nice to have companys who like their job
Beautiful pink lamp
I recently ordered a beautiful pink lamp from Homelights and I am absolutely thrilled! Not only does the lamp look great, but it also exudes a remarkably high quality. Its soft light creates a warm and cozy atmosphere in my home. What particularly impressed me was the excellent customer service from Homelights. The staff responded immediately to my messages and were extremely helpful with all my questions and concerns. Their friendliness and professionalism made my purchasing process really enjoyable. I would also like to commend the quick and careful packaging of my lamp. It arrived in perfect condition, which shows that Homelights places great importance on customer satisfaction. Overall, I can recommend Homelights without reservation. Their high quality products, combined with their excellent customer service, make them an outstanding company in the home lighting industry. I will definitely be ordering from them again!
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