About Homelights
Data updated- Website
- homelights.nl
- Category
- Home & Garden
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 105 reviews
- Replies to negative
- 36% (19/53)
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Is Homelights legit?
Homelights (homelights.nl) has a 4.2 out of 5 rating on OK.one, based on 266 user reviews collected here. It is listed under Home & Garden and its reputation is good. 80% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 36% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the support team for being extremely responsive, helpful, and genuinely attentive to any questions or concerns during the purchasing journey. Many consumers also mention that the items look wonderful, match online descriptions very well, and arrive safely at their destinations. However, some customers also noted recurring issues regarding unexpected delivery delays, very long waiting times, and occasionally receiving packages with missing parts. A few other people also felt that the overall material quality did not match their expectations and experienced frustrating difficulties when attempting product returns.
Auto-generated from all reviews of this business. For reference only.What people say
Great customer support.
I didn't received one of the lamps I purchased. The customer service was impecable and quick to resend a new lamp fast. I was treated with respect and care. Amazing customer service and products.
I received very fast my order
I received very fast my order , I forgot to put the code for discount , they promised go refund me anyway wich is very kind and honest. Will see...
Fast delivery nice product
Fast delivery nice product. Wrong item arrived but help center was kind and helpful. Generally good service
Homelite representatives are disgusting
This company has disgusting employees who have been pestering me calling me and then hanging up they will not answer the reason they called just kept pestering me on do I want to sell my house All the representatives were awful and I would not recommend them to anyone
Reply from Homelights2025-02-05
Hello. Our store sells lighting products, not houses. Generally, we communicate with customers by email, not by phone. We understand your feelings very well, but we're afraid that you have found the wrong store to leave a review. We sincerely hope that you can remove this untrue review. Thank you very much.
Beautiful lambs
We bought two lambs for our dining table. Delivery was very fast. Unfortunately one of them was crooked but it was completely replaced without any extra costs. Nice service.
TOP!
I am very satisified - great product and great support! I can definitely recommend it to family and friends.
Everything was Great!!
Everything was Great!!! Thank you for your Support!
Nice lamp with unique design
Nice lamp with unique design. Good and responsive customer service in case of problems. Good bang for the buck.
Zoo lamp
I recently purchased the zoo lamp, and while the initial shipment had some parts mixed up, I was truly impressed by the exceptional customer service. As soon as I reached out, they responded promptly and resolved the issue without any hassle. They resent the correct parts, which arrived in just a couple of days, and the lamp is now perfect! The quality of the product is great, and the team’s dedication to making things right exceeded my expectations. Highly recommend both the lamp and the company!
all best, quickly delivered
my experience was very good - the two (different articles) lamps are great! As shown at the online store, they were in real. I like them very much - and they came very fast delivered.
Good product quality and customer…
Good product quality and customer support.
Wrong lamp
By accident, I chose the wrong colour lamp. So I reached out to customer service and within a week I received a new one, without that much of a hassle! Special thanks to Ada who helped me a lot!
very good customer Service
i made a mistake and ordered the wrong lamps, but the customer service was very helpful, awnsering very polite and quick, to find the best way for me. thank you very much. Now I have the perfect lamp.
Terrible return policy conditions -
Terrible return policy conditions - DONT'T order here! The return policy is very intransparent. You are not provided with the return address right away but bargained into buying the product, even if you don't like it. Even if you order from NL, you are forced to send it to China to return it! The customer service is really intransparent and you are required to pay for restocking fees additionally to your return fee. NEVER AGAIN!
greate supplier home lights
super fast communication from homelights, delivery full under control, delivered product: HL38 Lamp - super quality!
Great Customer Service
I am really grateful for Homelights‘ outstanding Customer Service. Peggy was very helpful with changing the length of the lamp cable. They even didn‘t charge anything for the extra Service. The Lamp has now arrived and I‘m very happy with the ordered product. Seems to be a good quality.
Great value for money
The lamp is very beautifull exactly what i needed. Fast delivery after ordering! I am renovating my house bit by bit and i am shure i will order more lamps for the other rooms to come.
Very good
I bought a very nice "tulip" lamp. The quality is very good, it do not looks cheap at all. It arrived in 1 week at home. Very good customer care service since I wanted to return it for another colour. Thank you Ada for your understanding and very client oriented answers. Will recommend this Web site.
Really nice and responsive customer…
Really nice and responsive customer support. I needed a longer cable for my lamp which was sent with no aditional cost.
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