Homelights (homelights.nl) has a 4.2 out of 5 rating on OK.one, based on 266 user reviews collected here. It is listed under Home & Garden and its reputation is good. 80% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 36% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
Reviewers had a great experience with this company. Customers frequently praise the support team for being extremely responsive, helpful, and genuinely attentive to any questions or concerns during the purchasing journey. Many consumers also mention that the items look wonderful, match online descriptions very well, and arrive safely at their destinations. However, some customers also noted recurring issues regarding unexpected delivery delays, very long waiting times, and occasionally receiving packages with missing parts. A few other people also felt that the overall material quality did not match their expectations and experienced frustrating difficulties when attempting product returns.
Auto-generated from all reviews of this business. For reference only.Customer Service is very fast in replying and I am happy with my lamp. What I have noticed and what was also already mentioned in previous comments, is that the product you receive is not exactly the same as the product picture, which is usually a cut-out of a product picture from e.g. IKEA. However, the lamp works as promised and looks fine
We received 2 beautiful homelights and we are super happy with them. Even though we had some problems installing them, I contacted customer support and even though the answers are sometimes long, they provided us with excellent support: they sent us parts and took the time to give us good explanations and photos to help us assemble the lamp.
Cheap knock-offs of genuine design icons that are still protected by copyright, using product photos from the original (legitimate) sites. Yes, they don't use the trade names (they're that smart) but it's still counterfeit.
Hello, The photos on our website are all taken by ourselves. If you don’t like our products, you can return them. Thank you for your support. Customer Service Team
The lamps arrived very well packaged. The company was very responsive to queries and offered a very good and fast service. The lamps are very beautiful and modern.
I ordered a Foscarini Greg applique (an original one, or at least this is what I thought) but I received a counterfeit, and also a very bad quality one
Love this lamp. Service is great!
BETRUG. Ich habe eine Lampe bestellt, die leider kaputt war. Der Customer Service wollte mir den Schaden als Ergebnis des Produktionsprozesses verkaufen und bat mich darum, die Lampe zu behalten. Nachdem ich auf den Rückversand beharrte, entpuppte sich die vermeintlich niederländische Firma als chinesisches Unternehmen. Ich würde hier auf keinen Fall etwas kaufen, da der Rückversand nahezu unmöglich ist. Sie baten mich, die Lampe an Freunde zu verkaufen?! Nach langem Hin und Her habe ich die kaputte Lampe für 29€ anstelle von 79€ behalten dürfen. Unterm Strich ist es ein Billigprodukt, was unter täuschendem Gewand zum teuren Preis an den Kunden gebracht wird. FRAUD. I ordered a lamp that was unfortunately broken. Customer Service tried to sell me the damage as a result of the production process and asked me to keep the lamp. After I insisted on the return shipment, the supposedly Dutch company turned out to be a Chinese company. I wouldn't buy anything from them under any circumstances, as return shipping is almost impossible. They asked me to sell the lamp to friends?! After a long back and forth, I was allowed to keep the broken lamp for €29 instead of €79. The bottom line is that it is a cheap product that is sold to the customer under a deceptive guise at an expensive price.
We ordered several lights from Homelights, and all of them are of really high quality and look great! Besides, the customer service is excellent. One of the lights arrived broken, and Homelights immediately offered replacement. Also, with the ordering process we always were kept up-to-date with shipping information. 5 star service, 5 star lights!
We ordered 4 Lamps, and received them safe and sound. The Lamps look great. Had some problems with the delivery agent, but customer service of home lights were there for us
Update, They solved all... Thats great. Just be faster next time.
Great service, fast delivery. It really gives a nice, warm and in the same time modern, contemporary look of our kitchen. Would def buy again.
We needed a new lamp for our living room. I looked to a Serge Mouille lamp and after seeking in Internet I found a similar lamp at homelights. I orderd it and it came very soon with DHL. The price is super and it look very good in our living room. Many thanks at homelights.nl
I recently ordered a lamp online. The delivery was very quick. However, after using the lamp, I realized it did not meet my quality expectations. I immediately contacted customer service and received assistance right away. They sent me instructional videos to help resolve the issue. When it became clear that this would not solve the problem, Vivian from customer service arranged to send me a new lamp, which had no issues. I was very satisfied with the communication throughout the process. The responses were prompt, and they were attentive to my needs as a customer.
I was looking for two hanging lamps for a while until I discovered Home Lights. They have a great variety of lamps to choose and compare. I paid for the fast delivery and it was home right on time. I was happy with the quality too and customer service team from Home Lights.
They’re using images from real design lamp websites and sell them as their own. Too bad the one I received are a cheap copy of very low quality. Bought the lamp for 165€
Hello. We received your comment. We are sorry that the product you purchased did not meet your expectations. After receiving your feedback, we immediately contacted you by email to resolve your case. Unfortunately, we have not received your reply yet. If you have other ideas or need further assistance, please feel free to contact us. Thank you and have a nice day.
The product looks completely different than in the pictures. The colours are off and don't match at all. Very disappointed! Do not buy!
Hello. We received your comment. Our products are nice and low price, with high cost performance. We didn't locate your order and did not receive your email either. If you need help or any further questions, please contact our customer support team with your order number, so that we can confirm and take care of it for you. Thank you very much.
One lamp was not useable, so they send us a new one instead
No order confirmation, no responses on emails. Edit: received an email in the end! Also my package seems to be delivered (although not at my home). Will update soon.
I had been on the lookout for a new bedroom lamp for quite some time and always admired the Vertigo lamp. Since the original ones were a bit too expensive for me, I discovered the online store Homelights. The product photos were very appealing, though I ordered with some hesitation. However, my concerns were unfounded. The package arrived within just three days, which was a very pleasant surprise. The installation of the lamp was straightforward and quick. I am absolutely delighted with my new Vertigo Pendant Lamp in white with a diameter of 140 cm. The value for money is excellent. Homelights impressed me as a reputable Dutch shop with good taste and a very good selection. Especially for those on a tight budget, you can get designer pieces that really stand out. I can highly recommend Homelights.
I have the wall lamps for a bit more than a year. They are great! Customer service was very helpful answering all my questions before I ordered and communication overall was very clear. The lamps were also nicely packed.
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