Homelights (homelights.nl) has a 4.2 out of 5 rating on OK.one, based on 266 user reviews collected here. It is listed under Home & Garden and its reputation is good. 80% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 36% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
Reviewers had a great experience with this company. Customers frequently praise the support team for being extremely responsive, helpful, and genuinely attentive to any questions or concerns during the purchasing journey. Many consumers also mention that the items look wonderful, match online descriptions very well, and arrive safely at their destinations. However, some customers also noted recurring issues regarding unexpected delivery delays, very long waiting times, and occasionally receiving packages with missing parts. A few other people also felt that the overall material quality did not match their expectations and experienced frustrating difficulties when attempting product returns.
Auto-generated from all reviews of this business. For reference only.We were very happy with the lamp we bought. We had difficulty mounting it ourselves and actually mounted it upside down, but homelights was very helpful and reacted within a day! All in all happy with the quality of the lamp as well as the service from homelights.
Shipping was very fast and customer service really thought along with me. Lamps look very cute!
We ordered 10 units of one lamp, and all of them were perfect, and delivery was faster than expected. Everything was great.
★★★★★ Stunning Design and Great Quality I purchased the AIM Pendant Light, 24.5 cm version with 4 lights in white, and I’m absolutely thrilled with it. The shipping time was exactly as stated, and the lamp arrived in perfect condition. Although there was no installation manual included, the setup was still quite easy to manage. The result is truly beautiful — the design is modern and elegant, and it adds a unique touch to the room. I can highly recommend both the lamp itself and the online shop. A great experience from start to finish!
The delivery was fast. We had one small deficiency with the light fixture, which was immediately addressed by the the customer service in a timely manner. Thanks a lot
Just what I wanted!! I love it!
Fast shipping and good quality lamps. I'm happy about them, super original.
5 stars! I recently purchased a product from HomeLights, and I couldn’t be happier with the experience. From the start, their website was easy to navigate, and the product descriptions were clear and detailed, which made it simple to choose exactly what I needed. One thing that really stood out was their customer service. I had a question about the dimmable bulbs, and they informed me that those bulbs were actually not included with the product I ordered. However, they went the extra mile and still provided them for me free of charge. That kind of thoughtful service is rare and really appreciated.
Both of our lamps broke pretty fast due to a fabricational mistake. They answered quickly on our complaints and are willing to send us new lamps for free. The costumer service is pretty good so far.
Very helpful with questions. Quick responses. Even able to get a different lamp base in two lamps. Pleasant experience!
Read the reviews and still decide to take the risk. Had issues with delivery and first package was lost. The whole process took forever and eventually they did send a second one. (3 months between order and delivery). The lamp is a cheap knock off. You can see the quality is not there. Would I buy again? Probably not.
Decided to order from this website as it was European, but products were shipped straight from China. Received a lamp that did not work, with parts of the lightbulb rattling inside, and after providing them with numerous pictures, they suggested I fix the lamp myself by ripping on the backing off (which was impossible to do, as it was glued on to the whole back of the product) and receive a 5-10% discount. They did not seem to know what kind of product it was that they had shipped, since they suggested work-arounds despite the website clearly stating that you could not remove the lightbulb etc. Would not purchase from them again! Beware as the products are not necessarily cheap either.
Incredible nice people. I had a request for a small replacement and it was sent without a problem. Any time again. Lamp is better that I could have hoped and better than the expensive equivalent.
This shop is scam, I ordered a luster of 800 eur and the 15 lights that were on the manual were not delivered. I sent 3 e-mails to complain but no reaction whatsoever … you can not contact them via phone.
The antique products were not found on other website
Bullied by customer service. Ordered a product 10 months ago, not a good experience. Was eventually resolved and refunded, but I continued to receive emails from customer service to alter the review, which they considered bad for business. Now after 10 months I receive a request for more personal information, name, phone number to they can better understand my initial complaint. Failure to do so may result in my review being flagged as not based on a real experience. Needless to say this is not going to happen, for fear they'll start pestering me on the phone as well. This company does not understand the concept of customer service!
reliable and correct seller. excellent prices. I will always buy from them!
Avoid this site – Total scam! I ordered three lamps, and they arrived scratched. I sent them pictures of the damage. First, I paid for express delivery, but of course, after five days, I still had no lamps despite paying €30 for shipping. When they finally arrived, all three were scratched. I sent them photos of all the lamps, but they refused to give me a refund. Instead, they offered me a ridiculous 10–20% discount and suggested I give the damaged lamps to a friend. These lamps are visibly scratched and completely unusable. When I asked to return them at their expense, they provided me with a Chinese return address—even though I purchased them from a .nl website, which should be European. They refuse to cover the return shipping costs. Avoid this site at all costs—it’s a complete scam!
I ordered a beautiful 120 cm Vertigo lamp from homelights.nl and chose express shipping. Unfortunately, the lamp didn’t arrive. Even before I reached out to customer support, they contacted me first to inform me that the status of my order hadn’t changed. They even provided me with the DHL contact details and tracking number so I could follow up directly. After multiple calls with DHL and regular communication with the support team, we figured out why the lamp was misrouted. They immediately sent me a second lamp with the correct details, and this time it arrived right away. The customer service was incredibly friendly and competent, and I always felt well taken care of. Now that my lamp has finally arrived, I’m extremely happy with its quality. For the price, there’s absolutely nothing to complain about. I will definitely order from them again and highly recommend homelights.nl.
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