Homelights

Hello. We received your comment. 1. The material, cost and quality of products from different manufacturers are different, and different pricing is normal. We have our own supply chain. 2. We support returns to European warehouses. But we did not find your order. You can tell us your order number. Thank you.

Hello We received your comment. 1. The product you purchased is a rechargeable version. You can use the charger to charge it after receiving it. 2. We checked your communication records and we responded to you within 24 hours. We have email communication records. 3. You purchased it 1 year ago. If you pay the shipping cost of the product, we can send you a new lamp for free. This is a reasonable request. The shipping cost of 40 euros is already very low. Thanks.

Hello, What you say is not true, please let me clarify as follows 1. You ordered our products on 7.1. We need 2-3 days to parocess this order. We have stated on the website that the shipping method is 7-14 days, so you received the package on 7.17, right? We did not exceed the time frame we promised. 2. We are taking a route that includes tariffs. Customers do not need to pay any tariffs. You say you have paid tariffs. Please submit proof of your payment of tariffs. We hope you delete your incorrect comment, thank you

Hello We have not received any email from you, please reply us with your order number so that we can check, thank you.

Hello Thank you for your pertinent comments, yes, our products use the same craftsmanship as the original, and different people may have different opinions, our after-sales service is very good, price is quite favorable. Thanks

Dear Customer， Please see our reply below: 1. You know it is a replica, why did you place 3 orders on our website, and the one order amount exceeds 800 euros? 2. When you place an order for the first time, if you want to cancel the order, you can contact us to cancel instead of initiating a paypal case. We support order cancellation within 48 hours without any reason. 3. Yes, we did not arrange transportation for you, because after you initiate the paypal case, you have entered our blacklist system, and we will not arrange any transportation for you, even if our overseas warehouse has sufficient stock. 4. As for the refund, after we received the third order, we arranged the refund for you as soon as possible, because you paid with credit card, so the time for the refund to arrive is one week, and you placed the order on 12.30 , you received your refund within a week, which we believe is a reasonable refund time. Thank you for your continuous attention, have a nice day.

Hello we received your comment Pls let us review this case. You bought a 165cm pendant lamp and we also sent a 165cm lamp. The workers in our factory may have put the 150cm manual by mistake. After you installed the light, you used the wrong manual as an excuse to let us resend a 150cm size pendant lamp for free, you even want a full refund without returning the lamp, this is not ok. Also we noticed that the lamp you purchased is very beautiful and you provided a very nice picture. Thanks and have a nice day.

Hello， What you describe is not true, let's restore the event. 1. You have purchased a large chandelier, you have special needs, we have also confirmed with the factory, and provided you with 20 bulbs for free. 2. We have confirmed with the transporter (business personnel) that it can be carried, and we have chosen a fast carrier without any tariffs for you. When we sent the goods to the carrier's warehouse, the warehouse operator told us the good can not deliver due to large sizes, then return the goods to us. 3. After you place an order, we spend 2 weeks to process the order, and we have been confirming with various courier companies for the remaining 2 weeks, because we have a large number of orders to process every day, so your order has some delays, we admit this. 4. We also hope to make this order successful, because the lamp you bought is not our hot-selling version, we also spent a lot of cost to make this lamp, now this lamp has been in our factory, and we can't sell it again , we also lost a lot. When receiving your refund request, we have completed the refund for you within 3 days. If we don't ship the package, the funds are on the platform, not our account. Sorry again. Hope for your understanding and wish you a happy life.