The Doctor was very Professional and…
The Doctor was very Professional and Honest
About Hone Health
Data updated- Website
- honehealth.com
- Category
- Health & Medical
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 202 reviews
- Replies to negative
- 92% (11/12)
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About this business
Hone was founded with an unwillingness to accept that "aging" is interchangeable with "declining". We don't focus on turning back the clock or becoming who you used to be, because the real opportunity lies in helping you become the best you can be. We believe that our bodies can be optimized to reach their peak performance, for whatever it is that matters in your life. Hone’s personalized care process is designed to help you relieve symptoms quickly, reach your long-term health goals, and thrive even as you age.Your initial treatment is just the beginning of Hone's personalized health roadmap, developed specifically for your body using the latest health science. As you make progress, you’ll be amazed by what’s possible, and we’ll be there every step of the way with regular check-ins and adjustments to optimize your treatment.Hone’s membership has been created to build a deep relationship where we can partner over the course of your life to help you succeed. We want to celebrate your wins and help you through your losses. Our community rallies around each other and Hone members are always there to help and encourage your progress. The best decision you can make is not to wait any longer–––join our healthcare revolution today!
Written by the business, not verified by us.Is Hone Health legit?
Hone Health (honehealth.com) has a 4.8 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 92% of negative reviews; Reviews mostly discuss Customer service, User experience, Product. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the medical professionals for being exceptionally thorough, attentive, and genuinely understanding of individual health concerns during consultations. Many individuals emphasize how comfortable they feel discussing personal symptoms, noting that physicians take ample time to listen without rushing. People also highlight the smooth telemedicine process, explaining that booking appointments is remarkably convenient and straightforward. Consumers deeply appreciate receiving clear, detailed explanations regarding their bloodwork and lab results, which helps them make informed health choices. Patients ultimately feel fully supported and confident moving forward with their customized wellness plans thanks to this well-organized service.
Auto-generated from all reviews of this business. For reference only.What people say
Dr Baptiste Is A True Expert
Dr Baptiste expertly answered my questions and continues to do a great job at guiding me through a treatment plan that is effective and easy to understand.
As always the doctors at Hone health have exceeded my expectations
As always the doctors at Hone health make the entire process smooth and easy. They actually listen to your concerns. I couldn’t imagine going anywhere else.
I love my doctor!
I love my doctor! She is very knowledgeable and completely in tune with lab results and how to fix issues effectively. I feel great! I am back! I am so thankful I found Hone, and that I was matched with Dr Kathy Swain-Jones. On top of that, it is much more affordable than going to a regular doctor (even with insurance), prescription arrives at my doorstep, the doctor's appointments are virtual, and Hone coordinates lab works for you. It doesn't get any easier than this. I 100% recommend you give this a try.
I loved my conversation with the…
I loved my conversation with the doctor. She explained all of the blood tests and the results and how it was affecting me. She prescribed the appropriate therapies and I’m excited to get started.
Easy to schedule
Easy to schedule, their team was exceptional at communicating through the process, and the Doctor was welcoming and approachable.
Ease of appointment
Ease of appointment, and convenience of telemedicine it’s great. I would recommend to anyone with Low T
Complete waste of my time and money.
I was never able to get the identity verification process to work, despite attempting it more than 10 times. I even emailed a copy of my ID and asked if they could manually verify it, but they refused. Because I couldn't complete the verification, I initially missed my consultation and was charged a $50 no-show fee. To their credit, they eventually refunded the fee and provided a separate link so I could complete the consultation. Unfortunately, the problems didn't end there. After I was charged for my prescriptions, the pharmacy informed me they could not ship my medication because my identity still had not been verified through the system. Again, no alternative method of verification was offered. I spent well over an hour across multiple attempts trying to resolve these issues. Nearly every interaction was through AI or email support, and I was never able to speak with someone who could actually fix the problem. I'm very comfortable with technology, so this wasn't a user error. The verification process simply didn't work, and there was no effective backup solution. In the end, I invested a significant amount of time, dealt with unnecessary frustration, and spent money without receiving the service or medication I signed up for. I cannot recommend this service based on my experience.
Reply from Hone Health2026-07-21
We are unable to locate a patient account or communication history based on the info associated with this review, so we have submitted a request for more information through Trustpilot. If this is a genuine review from a Hone patient, please respond to that request with your contact details and a member of Hone's Care team will be in touch shortly.
My Dr was very thorough and answered…
My Dr was very thorough and answered all my questions. I felt at ease with her and making decisions about my healthcare. It’s only been 6 months and it is working!
I paid the lab fee and was told all…
I paid the lab fee and was told all numbers look good and nothing to be prescribed… that was 6 months ago and they bill me 25 every month…there is no way to find your credit card number on the profile…so frustrating and designed so that you have to dispute every month
Reply from Hone Health2026-08-04
We've requested more information about this review. Please respond to that request if this is a genuine review, and our team will be happy to take a closer look at the claims outlined.
知识渊博的医生，伟大的倾听者
My physician has been amazing and very supportive, helpful and a great listener. She’s very knowledgeable in this field and answers all questions. Very thorough. She’s been amazing since the first consult. The blood draw is easy. Wished I lived closer to a QD but that’s on me.
Reply from Hone Health2026-07-21
Thanks so much!
Seeing results that I’m happy with
Seeing results that I’m happy with. Sleeping through the night and not being able xhausred during the day has been such a relief.
Scammers! They don’t call they don’t give me the…
They don’t call they don’t give me the results by email or mail. I paid, they took my money and then they hit my account again saying I missed the call that I never got! Don’t trust them, they are scammers! I’ve been talking to Rebecca, in the care team. She has agreed to refund the two payments and I see that she has, although they’ve not reached my account as of yet. I am definitely a customer. They’ve taken 150 out of my account and it was only supposed to be 50..
Reply from Hone Health2026-07-20
We are unable to locate a patient account or communication history based on the info associated with this review, so we have submitted a request for more information through Trustpilot. If this is a genuine review from a Hone patient, please respond to that request with your contact details and a member of Hone's Care team will be in touch shortly.
My own insurance failed me, Hone gave me hope!
I tried Hone Health because I didn’t feel my primary doctor was taking time to understand my issues. I was tired of getting text book answers that didn’t address my concerns. My experience here met my expectations and beyond. The doctor listened to my concerns and addressed all of my issues. I felt heard and not rushed. 10 out of 10!
MD Consult
Great support and I feel great.
Great
Great, consistent customer service, and most importantly my needs are being met! Thank you Dr. Howe
Thanks to the home team for making this…
Thanks to the home team for making this process so easy.
My physician was very easy to talk to…
My physician was very easy to talk to and very informative
Ordered a men’s testosterone test kit
Ordered a men’s testosterone test kit. The results came in where I had zero testosterone yes, that’s correct zero testosterone which is very unlikely. It’s coming in around 200 elsewhere, but for whatever reason (Home) decided to give me a zero. When I asked for another test, or a refund, they refused my request. Definitely do not recommend. I should’ve just ignited $250 on fire in my backyard to get the same result.
Reply from Hone Health2026-07-19
We are unable to locate a patient account or communication history based on the info associated with this review, so we have submitted a request for more information through Trustpilot. If this is a genuine review from a Hone patient, please respond to that request with your contact details and a member of Hone's Care team will be in touch shortly.
Real help offered
Dr. Teresa Diaz is a rare gem. She was informative, listened to my concerns and made me hopeful about starting on this journey. I'm so excited to begin! We need more doctors like her, that take the time to listen and offer support. Highly recommend working with her.
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