Perfectly smooth experience
Perfectly smooth experience. I am a repeat customer.
About Hooray Heroes
Data updated- Website
- hoorayheroes.com
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 73% (24/33)
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About this business
Welcome to our world of limitless imagination. In it, we create emotional, forever keepsakes in the form of personalized books (and more!) for kiddos, parents, families, couples, and pets. Come join us, and shed a happy tear or two!
Written by the business, not verified by us.Is Hooray Heroes legit?
Hooray Heroes (hoorayheroes.com) has a 4.2 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 81% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 73% of negative reviews; Reviews mostly discuss Product, User experience, Quality. Last updated 2026-08-28.
What reviewers say
AI generatedReviewers had a great experience with this company. Consumers frequently mention that designing personalized books is very simple, fun, and straightforward from start to finish. Buyers are consistently impressed by the top-tier quality, vibrant illustrations, and deeply touching stories that make wonderful keepsakes. However, some people mentioned that shipping delays and delivery issues left them waiting longer than expected for holiday gifts. A few other people also felt that certain customization options, such as hairstyle choices or specific details, were somewhat limited. Some reviewers were not happy with minor website errors or formatting issues that affected their final orders.
Auto-generated from all reviews of this business. For reference only.What people say
The best experience I ever had with…
The best experience I ever had with making a book for the one I Love and I have never seen anything like it it was fun making the book and seeing how the stories play out.
They are amazing
They are hands down so kind. I made a mistake on my book order and they reached out to confirm the area I made was what I meant it to be. It obviously wasn't and they fixed it for me. Can’t wait to give this book to my friend for Christmas. I will be ordering another. Thank you so much.
Still haven’t received the product… not…
Still haven’t received the product… not sure why they’d ask for a review before then
Reply from Hooray Heroes2025-12-14
Hi Bennett, Thank you for your feedback. The email you received is an invitation to rate our services (our website and book offer, the shopping process, customer care etc.). We'll be really happy to hear your thoughts! You should receive an invitation to rate the book shortly after it's delivered. Please do not feel pressured to give us any kind of review before you get your product. We'd love to hear your opinion once the book arrives though. I truly hope Everlee, Cohen and Gracie will love it! If you have any further questions, don't hesitate to ask us via email at [email protected]. Wishing you a lovely day! Kind regards, Billie from Hooray Heroes
The process was easy to follow and…
The process was easy to follow and exciting to create.
I think this is an awesome thing
I think this is an awesome thing! It was so easy to create. My granddaughter is going to love it.
I didn’t realize I forgot to change the…
I didn’t realize I forgot to change the gender on the dogs while customizing the book, I got an email from this sweet company to verify everything before making it!
Great and very easy
Absolutely love it
Absolutely love it! It was very easy to navigate. Shortly after making a keep sake book for our dog, he went to heaven 😔🤍. This book will remind how much of a good boy he really was.
Keeping are dog in memory
Easy to get through, very excited for my wife to read this and even more excited for my kid to read this one day.
Great Ordering Experience
Great Ordering Experience! I love that it was able to be customized so easily and I think our kids will really love it. I have ordered from you all one other time but now I have two kids and thought it was time for another book. Thank you.
Slow
I keep getting spam emailed about service/experience with book quality. I ordered 12/2/25 and it has been 10 days and it hasnt even gone through quality control. It said delivery within 10 days.
Reply from Hooray Heroes2025-12-13
Hi Heather, Thank you for your feedback. Your book is currently in the final stage of printing and will be shipped shortly. As soon as it’s sent out, you’ll receive a tracking number. It is still scheduled to arrive within the promised timeframe. If it doesn’t reach you by December 16, please email us at [email protected], and we’ll be happy to assist you further. Kind regards, Olivia from Hooray Heroes
Quality product, did not arrive timely
The product is quality and I am happy with my books that I ordered. However, a a better understanding of product completion time is necessary. I placed an order on 11/27 and I received it on 12/11. I paid additional for the shipping that says shipped in 2-5 business days. Additionally, I paid extra to skip the line. In my calculation I should have received it on Dec. 5 if I factored in the holiday and weekend. That was not the case so I would caution any last minute purchases with expectations of receiving the book on a certain date.
Reply from Hooray Heroes2025-12-12
Hi Jay, Thank you for reaching out. I am truly sorry to hear about this. I understand how frustrating it can be to experience a delay, especially when you were counting on receiving your order as planned. Please know that we are taking this matter very seriously and are actively working to resolve the issues that led to this situation. To make things right I've also reached out to you via email and offered a resolution. I'll be on the lookout for your reply. Kind regards, Billie from Hooray Heroes
Love these books!
This is the second time I've ordered from this site. The first book I ordered turned out great and my husband loved it! I'm hoping for some great Christmas presents for my family this year. The characters and stories are so cute and the process went smoothly while ordering. Just awaiting their arrival now!
High Hopes
Books look great. Searching process was easy. Personalizing my order was ready and flexible to meet my needs. When completing my order I could not get the system to accept a savings code nor my $$ savings. Paid extra for rapid print and quick delivery, so very hopeful for arrival! Recieved my book and it am very happy with the quality and final results. Olivia offered excellent customer service and I will be ordering again.
Easy and a good guide to help you make the book
Really good at guiding you in how to make the perfect book for you,just the little previews of the story made me cry 💕
Disappointed
This is the third book I order from Hooray Heroes. While I understand that the holiday season is a busy season I don't understand why advertise on your site. "order today to receive before Christmas". I ordered this book and it has been stuck in Binding status for many days now. Now I'm not sure if this will get here in time before Christmas.
Reply from Hooray Heroes2025-12-12
Hi Edward, Thank you for your review. I am truly sorry for any frustration this might've caused. Our print house is taking just a bit longer with production due to a high volume of orders coming in for the holidays. Not to worry though, your order is still expected to arrive in time for Christmas. I have now already sent you an email clearing the situation up. Please make sure to check your inbox and reply if you need anything else, or have further questions. Kind regards, Billie from Hooray Heroes
Step by step was perfect.
They did An amazing job!
They did An amazing job on being accommodating. This is my second book I have bought from them. This time around I messed up on picking the kids eye/hair color. I reached out and within hours it was fixed at no charge. Amazing service!
This is the second time I have…
This is the second time I have purchased a book and it always great
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