About Hooray Heroes
Data updated- Website
- hoorayheroes.com
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 73% (24/33)
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About this business
Welcome to our world of limitless imagination. In it, we create emotional, forever keepsakes in the form of personalized books (and more!) for kiddos, parents, families, couples, and pets. Come join us, and shed a happy tear or two!
Written by the business, not verified by us.Is Hooray Heroes legit?
Hooray Heroes (hoorayheroes.com) has a 4.2 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 81% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 73% of negative reviews; Reviews mostly discuss Product, User experience, Quality. Last updated 2026-08-28.
What reviewers say
AI generatedReviewers had a great experience with this company. Consumers frequently mention that designing personalized books is very simple, fun, and straightforward from start to finish. Buyers are consistently impressed by the top-tier quality, vibrant illustrations, and deeply touching stories that make wonderful keepsakes. However, some people mentioned that shipping delays and delivery issues left them waiting longer than expected for holiday gifts. A few other people also felt that certain customization options, such as hairstyle choices or specific details, were somewhat limited. Some reviewers were not happy with minor website errors or formatting issues that affected their final orders.
Auto-generated from all reviews of this business. For reference only.What people say
They make it so easy and just a good…
They make it so easy and just a good experience to create your book
In Remembrance of Our Pup
I just got a book for my wife that I know she will love! I decided to create another book with our recently past dog. It’s still a tough time of year and I know she will love the book that will be a great representation of our pup
I love what they are doing for family's
I have ordered from them previously &…
I have ordered from them previously & just as excited to receive this one for a gift. I am still waiting for an update on this one, but know with the holidays it is a bit busier than normal.
I don’t have any updates on my order in…
I don’t have any updates on my order in a timely manner. I also don’t see an email confirmation even though I’ve been charged
Reply from Hooray Heroes2025-12-10
Hi Keisha, Thank you for reaching out. I checked your order, and I can see your book was already produced and shipped on December 4th. I’ve just sent you an email with more information, along with your tracking number. You should receive an order confirmation as soon as an order is placed, and another email with tracking details once it ships. I’m sorry to hear these didn’t reach your inbox. They may have landed in your spam or promotions folder. If you need any further help, feel free to reach out — we’re here for you. Kind regards, Olivia from Hooray Heroes
I have i have purchased many books from in the past.
I have i have purchased many books from this company. In the past, I never had to deal with this many issues, especially the price kept changing at check out. For some reason I was not able to used my home address. The books are very limited to especially to single child and 1 parent. More so the only child it's not many options. This was just a stressful transaction.
Reply from Hooray Heroes2025-12-10
Hi Jammie, Thank you for reaching out. I’m sorry to hear you experienced difficulties while placing your order — that’s certainly not the experience we want for our returning customers. We do offer a wide variety of books for one child, which you can explore here: https://hoorayheroes.com/personalized-products/one-kiddo-books We also have several books featuring a child and one parent. You can find books for one kid and mom here: https://hoorayheroes.com/personalized-products/books-for-mom, and for one kid and dad here: https://hoorayheroes.com/personalized-products/books-for-dad. If you ever run into issues during checkout, such as address problems or pricing concerns, our Customer Care team is always here to help. Please feel free to reach out to us anytime at [email protected], and we will gladly assist you with selecting the right product or resolving any technical issues. Thank you for your feedback, and we hope your next experience with us will be much smoother. Kind regards, Olivia from Hooray Heroes
Still waiting to receive the book
The book looks like it would be cute, but I wouldn't know because I haven't received yet. I paid for the expedited processing and it should have been shipped by now, but it still looks like it's in the binding process. Now I won't get it on time and paid extra money for nothing.
Reply from Hooray Heroes2025-12-10
Hi Lorie, Thank you for your review. We completely understand your disappointment and are truly sorry. Our print house just emailed us today, letting us know that they're experiencing unexpected delays due to high volume of orders this holiday season. To make things right, I've already reached out to you via e-mail and offered a solution. I'll be on the lookout for your reply. Kind regards, Billie from Hooray Heroes
I was very happy with my purchase
Absolutely perfect gift.
After placing the order
After placing the order, I didn't receive an email immediately confirming that the order had been received, so I had no idea whether the order had been placed or not, and ended up wasting time looking everywhere.
I haven’t received my book yet
I haven’t received my book yet, so how can I rate how you’re doing? If it doesn’t get here soon, it won’t be in time for Christmas.
Reply from Hooray Heroes2025-12-10
Hi Amy, Thank you for your review. I checked your order, and I can see it was placed on December 4th with the delivery method UPS Mail Innovations & USPS – Delivery in 18 business days. Your book is currently in the final stage of production and will be shipped today. As soon as it’s on its way, you’ll receive an email with your tracking number. The email you received from Trustpilot was sent automatically to rate your ordering experience, not the product itself. We hope this special book brings lots of joy this Christmas. Kind regards, Olivia from Hooray Heroes
The pictures were great
The pictures were great . The writing however was less than great but it’s still a great gift idea.
Fast and easy ordering process.
Right now I haven’t received either of…
Right now I haven’t received either of my gifts that I’ve ordered. However they did respond in a timely matter when I immediately messaged them regarding the city & zip code their website has. I’m hoping that it was properly fixed and my family receives their gifts.
I’ve gotten a few books over the…
I’ve gotten a few books over the several years and each book has always exceeded my expectations!!! Have and will recommend!!!
I ordered and payed extra for it to…
I ordered and payed extra for it to come in 5 days, instead it’s arriving in 7 days. I needed it for a birthday gift.
Reply from Hooray Heroes2025-12-09
Hi Gael, Thank you for your feedback. I’ve checked your order and can confirm that you selected the FedEx Air – Delivery in 5 business days shipping method. Please note that weekends and holidays are not included in business-day calculations. Since your order was placed on December 3, it is scheduled to arrive by December 10. If your package does not reach you by then, please feel free to contact us at [email protected], and we’ll be more than happy to find a suitable solution together. Kind regards, Olivia from Hooray Heroes
Easy
Very easy to use. Ordering took just a few minutes. Can’t wait to get the book for my nephews!
Personalization… WIN!
I absolutely love the ability to personalize the dog breed, hair color, eye color, and even the eye color. This make it so much more personable. Building a story based on general topics that most dogs do is brilliant. Great job! Thank you
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