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Construction & Manufacturing

Hoover Fence Co.

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202 reviews

4.7202 reviews
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About Hoover Fence Co.

Data updated
Website
hooverfence.com
Category
Construction & Manufacturing
Location
United States
Status
Unclaimed
Last 12 months
202 reviews
Replies to negative
100% (9/9)
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About this business

Hoover Fence Company has been a supplier of fence and fencing related products for over 40 years. We provide products to contractors, retailers, and homeowners throughout the United States. We strive to make your fence buying experience a great one.As a small family owned business with our name as our trademark, we must always value the commitments and promises made to our customers and our suppliers not only as a responsible business entity, but because our family name is at stake. We are proud of this contrast to corporate America.

Written by the business, not verified by us.

Is Hoover Fence Co. legit?

Hoover Fence Co. (hooverfence.com) has a 4.7 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-31.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is remarkably smooth and that items are reliably delivered very quickly to their destination. Many people also appreciate the durable quality of the fencing materials and the knowledgeable, exceptionally helpful support provided by the staff throughout the purchase. Some reviewers were not happy with order accuracy, mentioning that they occasionally received incorrect quantities or incomplete shipments without proper resolution. A few consumers also noted concerns regarding product fabrication, pointing out visible flaws in the welding and overall construction of certain metal parts.

Auto-generated from all reviews of this business. For reference only.

What people say

Don't hesitate!

Every question I asked got answered promptly and thoroughly. I would recommend this company to anyone, even as an out-of-state client! Price was unmatched, service was awesome, and I'm incredibly happy! Will be back!!

Reply from Hoover Fence Co.2026-07-08

WOW, not sure what we need to do to get reviews like this daily, but we're trying!Thank you Kate for your large order for vinyl fence and we're tickled pink to hear from you again! Thank you kindly!

Their return policy is extremely…

Their return policy is extremely disappointing. Not only do they refuse to refund shipping costs (both ways), but they also charge an additional 15% restocking fee. By the time you factor everything in, returning an item can cost more than just keeping it. Be aware of this before making a purchase and plan accordingly. I won’t be doing business with them again.

Reply from Hoover Fence Co.2026-05-07

Hi Scott, we're sorry you are disappointed in our return policy. While we sincerely do strive for customer satisfaction, it is unfortunate we fell short. We do post our return policy online and you do agree to it during checkout. We did offer zero restock fees to assist you, however when a customer orders incorrectly, they unfortunately must bare the burden of shipping fees to retun the item. We do not feel it would be fair to spread these costs out to our other customers. Shipping fees are charged and used to pay freight companies for their services. We wish you luck with your project and would happy to assist in the future order the correct parts you may need.

The only place to go!

I'm a past customer. Have always been very happy with service, cost and quality.

Reply from Hoover Fence Co.2026-04-10

Thank you for taking the time to leave us a five star review and to let us know you received your order quickly, affordably, and are pleased with the quality of our fence products! We wish you luck with your gate project!

Great availability, costly shipping.

Great availability of material however, cost of shipping is overpriced.

Reply from Hoover Fence Co.2026-04-10

Thank you for taking the time to leave us a good review and provide us with your feedback. We agree, the cost to ship small parcel has been jumping recently. We use UPS as a default when shipping from our store location, since the service is speedy and has a good claims resolution process. If you ever want us to quote you for USPS to ship small in stock items, then please email [email protected] with your quote request and we'd be happy to see if we can get you a better rate.

I've dealt with Hoover many times in…

I've dealt with Hoover many times in the past year. Very professional from the salesman to the gentlemen loading the truck. Highly recommend.

Reply from Hoover Fence Co.2026-04-10

We can't thank you enough for allowing us to serve you again on your Temp Fence orders. Looks like we have a good thing going and will continue to work hard to take care of you in the future. BTW, some temp fence products will increase 5% on May 6th so plan accordingly.

Great customer service

Great customer service. I ordered the incorrect type of gate. Customer service was able to work with me on a solution, and they did this rather fast. Definitely will return for other fence and gate needs.

Reply from Hoover Fence Co.2026-04-10

Thank you kindly for the opportunity to correct the gate size issue. We were fortunte to only be an hour away from Cleveland. When something doesn't go right, we can only work harder to help fix it. Thank you for being our partner on this one!

Had a fairly large order delivered of…

Had a fairly large order delivered of hardware and a few rolls of 6ga chainlink. First time ordering larger items for delivery but they exceeded my expectations as always. Highly recommend Hoover Fence for anything you could possibly need fencing related.

Reply from Hoover Fence Co.2026-04-10

Thank you Gavin for your repeat business! Handling and stretching 6 ga. chain link is not for the meak! Pictures online looked fantastic and your expertise is noticeable in our trade. Keep up the good work and we'll do our best to remain well stocked with professional fence materials for your fence jobs! Thanks Gavin!

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