Horizon Trust Company is a custodian that offers IRA custodial services for clients looking to self direct their Individual Retirement Account (IRA). Horizon Trust provides education on self directing and custodial services to investors interested in diversifying their tax-sheltered portfolios beyond the limited options of publicly-traded investment products.
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Is Horizon Trust legit?
Horizon Trust (horizontrust.com) has a 5.0 out of 5 rating on OK.one, based on 112 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 99% rating it 4 stars or higher; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-28.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and knowledgeable during every single interaction, making the entire process reassuring. Consumers note that customer service representatives provide prompt guidance, clear explanations, and efficient support when setting up retirement accounts.
People appreciate the smooth user experience, noting that account setup, online access restoration, and financial transfers are handled quickly and professionally. Reviewers emphasize that representatives are always willing to go the extra mile to answer questions and resolve any technical issues completely. Individuals highlight the outstanding dedication of the team, ensuring everyone feels fully supported from start to finish.
Auto-generated from all reviews of this business. For reference only.
Valerie was absolutely great. She was empathetic to my needs and was excellent at finding a path to address the problems that I presented to her. And even though we couldn’t completely address the problems while we were on the phone, she definitely instilled confidence in me that she would stay on the problems and enlist whatever help would be required to get me the answers I needed. Oh, and she has a terrific Sense of Humor which definitely helped the tenor of the conversation.
Maurice was excellent...He was very understanding of my frustrations with Horizon Trust not being able to post some payments.
Prior, I have really struggled with Horizon Trust but I think Maurice helped that.
Well done !
Steve Stange
Mira did a great job this morning helping me to track recent correspondence and confirm receipt and status of necessary documentation for a very time sensitive investment. I received a very timely call back as promised with answers to all my questions including the approval and processing time for funding. Thank you!
Mira was very kind and patient to explain the process as well as politely confirm my identity as per company policy. She even offered to wait online until I confirmed receipt of the forms I requested via email. I hope all company agents are as pleasant and effective as Mira.
Mira was wonderful and very helpful and patient with my concern. I felt better that she understood my situation and what I was aiming for. She made me feel that my transaction will be handled appropriately.
I found Samantha very easy to work with. She's talented and tenacious in her attempts to achieve our objectives. I would highly recommend her to anyone seeking their services.
I called to find out what form to use to make a contribution to my Traditional IRA and asked when I needed to submit the form. I spoke with Mira, in Customer Service, and she directed me to the online Contribution Form and told me I could submit the form ahead of the contribution, which was wired the next day. Thank you for your assistance Mira and thank you Horizon Trust Company for having a Docusign version of the form.
Alicea was very helpful and informative. She kept me on the line until everything was taken care of. She did a great job of helping me make the modifications to my documents that were needed.
Mercie is very professional and attentive to details, she has made the whole process of transferring assets a painless and very smooth experience. Her assistance is greatly appreciate it.
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