HTVRONT is a professional manufacturing enterprise integrating R&D, production and sales of handmade DIY materials and equipment. We uphold a commitment to relentless R&D investment and innovative breakthroughs, and have forged our own industry-leading standards in HTV production, empowering creators with reliable, high-quality craft solutions. Our vision is that Creativity Makes Life Better. We exist to enable every consumer to unleash their innate creativity through our premium products and thoughtful services, transform daily life with unique craft inspirations, and embrace a more beautiful and fulfilling life.
Written by the business, not verified by us.HTVRONT (htvront.com) has a 3.9 out of 5 rating on OK.one, based on 275 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 33% of negative reviews; 198 of them were added in the last 12 months. Last updated 2026-10-25.
The support team very promptly addressed and resolved my issue. I have never had an experience like this with a support team. My issue was resolved immediately and without me having to deal with a lot of people. The support and resolution was amazing.
Great customer service they helped me with my heat press till the end . Thanks
In December I purchased a HTVRONT autopress2 and have had nothing but trouble since i open the box in January. I reached out to support and they were very helpful, even though they could not solve the issue of getting the heat press to close down to press, after multi attempts they sent videos and I sent videos. They have decided to replace with a new one and a different color. I really appreciate the support and patience with me. Now i will wait for the new one to come in the mail. Cheryl
I purchased the iEngrave laser machine and though the machine itself is wonderful, I had repeated problems getting the software to work with the machine. After several exchanges of email, the tech support set up a Teams Meeting with me. I had sent them the log files and they were able to very quickly fix the issue. They were very kind and very helpful
I had an issue with the yellow ink not printing on my DTV 1 Printer, so I reached out to customer service via their support email. They responded promptly with a series of troubleshooting steps to try. After attempting all the tips they provided, which included pictures and videos, the issue still persisted. They then connected with me remotely to check my printer's setting. Before the call ended, they asked me to try printing again to see if the yellow ink was working. I attempted two prints, and they came out perfectly. The representatives I spoke with were awesome and very patient throughout the process. Their customer service was excellent. Thank you again for all your support and help!
I didn’t expect the customer service team to get back to us so quickly, but they did! They asked for video proof of my issues, sent it over, and they took care of it no problems at all. I feel comfortable coming to them for help and I appreciate their time!
Friendly and helpful staff.loads of stock at great prices
What great customer service! I emailed on a Saturday ( not expecting a response til Monday ) but to my surprise the response was rather quickly! They were amazing at fixing my order ! I ordered 10 sheets, but only ended up receiving 2 . They resolved the issue and were great at responding to ever single email ! Great company! Will definitely order again !
I got my dtf printer 1 month ago and haven't been able to do more than 5 shirts. White ink not coming out. Then I was told I had to use it daily. So they did 5 million cleans via video call and had me do some wiping of print head. It worked. I told them this happens then it goes right back to not working. 2 hrs late evening phone call. Go to bed and next morning no white. Cleaned 3 x and still no whit and no solution. I feel like I was scammed. I have 5 ft sections of paper with nozzle checks. Had to buy more cleaning and ink already cause 3 manual cleanings. Countless number of cleans thru better printer. And still can't use it. I want my money back.
Dear Customer, We apologize for the inconvenience caused. DTF printers are indeed more complex in terms of operation and maintenance compared to other machines. Given that your machine is currently inoperable, we will contact you to provide a further solution. Your product is covered by a one-year warranty, and we will do our utmost to ensure your satisfaction. Please rest assured.
They respond quickly to my concerns and inquiries regarding any issues with my products and I have a satisfactory experience with htv ront
Agent was very helpful and patient in helping me getting my product to work!
Customer service is really helpful and prompt in answering my questions . Own a few machines from company
The customer service is top of the line! From start to finish my order was handled with professionalism, and care. I would highly recommend the services and products of this company to everyone. It was a pleasure doing business with them.
All of my machines are from HTVRont. I had an issue with my tumbler press, I contacted support on January 27, the new machine was at my doorstep on today, January 30. They have the best customer support I’ve ever experienced. I’m looking to purchase a DTF printer, yet was concerned with possible warranty & support issues that could arise. With the amazing experience I had with their support team, (all via email)it’s really a no-brainer. If you are hesitating to purchase any of their products, don’t, just do it!
The products from HTVRONT are amazing. I have the 1st auto heat press, the tumbler heat press, and phone case heat press. All of their products are amazing. I had lots of trouble using the phone heat press so I reached out to them and they responded in record time, gave me step by step instructions and my cases now come out beautifully. My review of their products is that you cannot go wrong using them but my review of their customer service is that they have the best I have ever encountered. This company is truly amazing!
I'm impressed how they resolve the issue and how the handle the situation thank youu!!
I purchased the Loklik printer approximately 9 months ago and customer service has been top-tier. They respond quickly considering the time difference. FYI this machine puts out work. I have printed thousands of images with no major issues.
Both of my machines came broken. After a few mails with the company and sending them pictures and videos on the broken parts, I am being sent new machines.
Dear Customer, We’re so sorry to hear your machines arrived damaged and that this caused you trouble! Thank you for your patience and for sharing the photos/videos—we’re glad to get new machines sent to you, and we’ll make sure your order is handled smoothly. We truly appreciate your understanding, and hope you’ll love your new machines once they arrive! If you encounter any issues while using the machines, please feel free to contact us anytime, we’ll be with you all the way. 💛
I called your customer service help desk with questions concerning my HVTRont Heat Press 2, and Luis was very helpful in answering my questions. Thank you, Luis for your help. I really appreicate it.
I would like to highlight the excellent customer service provided by Hrvront. Even though the situation caused a lot of frustration at the beginning, the team showed professionalism, respect, and a genuine willingness to help. They took the time to listen to my concerns and worked efficiently to find a solution, treating me with the level of care and attention every customer deserves. I truly appreciate their effort to resolve the issue and the way they handled the situation overall. I would also like to specifically mention Luis, who assisted me throughout the process. He was patient, attentive, and truly committed to helping resolve my issue, which made a big difference in my overall experience.
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