About HTVRONT
Data updated- Website
- htvront.com
- Category
- Construction & Manufacturing
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 198 reviews
- Replies to negative
- 33% (24/73)
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About this business
HTVRONT is a professional manufacturing enterprise integrating R&D, production and sales of handmade DIY materials and equipment. We uphold a commitment to relentless R&D investment and innovative breakthroughs, and have forged our own industry-leading standards in HTV production, empowering creators with reliable, high-quality craft solutions. Our vision is that Creativity Makes Life Better. We exist to enable every consumer to unleash their innate creativity through our premium products and thoughtful services, transform daily life with unique craft inspirations, and embrace a more beautiful and fulfilling life.
Written by the business, not verified by us.Is HTVRONT legit?
HTVRONT (htvront.com) has a 3.9 out of 5 rating on OK.one, based on 275 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 33% of negative reviews; 198 of them were added in the last 12 months. Last updated 2026-10-25.
What people say
Excellent Customer Service
The support staff responded to my email quickly about an error code I received on my Tumbler Press. Instructions were very clear on actions they needed from me. Because of this interaction, all of my future equipment will be HTVRont. Thank you.
Good customer service
Good customer service, I was missing part of my shipment. It was quickly resolved and arranged to ship missing part.
Overall happy with HTVRONT
Overall happy with HTVRONT , with response to my parcel going .issuing the dealt with it quickly and with great respect, I still am waiting on the replacement which is due today, so will update when parcel is received Thankyou to customer services for their help
Outstanding Customer Service!
Outstanding Customer Service!! Had a problem with my machine after five months (Don't let that discourage you from buying, its an amazing heat press) After a couple tries to resolve the issue they sent me out a brand new press!!
Amazing company to work with
Amazing company to work with. Excellent customer service. Had a minor issue and it was resolved with ease! Thanks for the pleasant experience!
I had an excellent experience with…
I had an excellent experience with HTVRont customer service. They were very responsive, helpful, and professional. Any questions I had were answered quickly, and they made sure I was completely satisfied. Without hesitation, they even sent me a replacement without any issues, which I truly appreciated. It’s clear they really care about their customers. Highly recommended!
I will be honest
I will be honest, I didn't have high expectations to sending an email with no direct contact to speak about my issues. I sent them an email at night to inform them that my machine wasn't inop, i woke up the next morning to a response. then the following day, they shipped me a new machine. I received the machine 3 days after my initial complaint. I really appreciate how quickly they were to get me back up and running
I bought the DTF printer back in June…
I bought the DTF printer back in June of or July 2025. It worked great no issues until just a couple of days ago my printer was having issues. I emailed customer service back and forth for a few days and finally decided to call and the person I spoke to was so patient with me. He stayed on the phone with me for just about 2 hours and walked me step by step. And my printer is up and running correctly again. The patients he had with me as he walked me step by step was phenomenal.
Great customer service
I had just purchased my a300 auto hat heat press and it stop working in the middle of me making a hat , I called customer service and they were very attentive and helpful , they made it right and helped as much as possible , I had even called a second time and I disconnected and they even called me back , I never get that happen , so I will continue buying from them , I actually bought a 3rd machine as well. The customer service was fast and offered a solution on my 1st call. I had also emailed and they responded right away , I was actually impressed.
Great product (DTF) printer
Great product (DTF) printer Great customer service
The best customer service
The best customer service! I needed a part replacement and they replaced it (twice, because I lost the first one during a move) no questions! I have always used their vinyl as well but having great customer service is rare!
I could not have wished for better
I'm new to sublimation but I bought some HTVRont sub paper for dark fabrics. I didn't quite understand the instructions that came with it and got in touch with the company's help desk. They were absolutely fantastic and I could not have wished for better. I shall certainly use them again.
Excellent customer service
Excellent customer service ! With excellent products! I had a problem with the display on my heat press and they sent me a new one!! I never write reviews but this one was worth sharing. Customer service is everything to me and this company excels at it.
A very disappointed first time customer
Order number HTVRONTGB30561 The box was damaged and stuck with white labels Totally and utterly disappointed to spend £318.38 on a HTVront Auto Heat Press 2 which arrived yesterday 20th March, the box had label covering a damage box, the product was removed from the box and didnt look damaged even tho the hole was all way through the box, after following instructions and set up my heat press ready for my first product to find the plate does not even come down to do whats its meant to do. There is no packaging preventing plate coming down I feel for a first time customer my experience purchesing this product has left me extreamly disappointed I have received one that does not work, to then contact support and not even get my issue resolved before they finished especially when they are closed now until Tuesday which i also find quite poor and i feel I have wasted my money I now have to wait a further 2 days before this gets dealt with, i have customer orders now not going to be fulfilled which is losing me money on top of the £318.38 I need a replacement with me by Wednesday and I also require a refund or part refund for being sent a faulty product and i require a new machine for the incovience you have caused I have provided images and video of the faulty product A very disappointed first time customer to an Auto Heat Press and HTVront UPDATE: I received an email at 02.00hrs from yourselves which i have replied to at 05.30hrs (GMT) so it would be nice to receive a response to my email confirming what i have asked in my email, I would like the matter resolved today Sunday so i can get on with my day contacting my customers explaining why there is a delay with there items. UPDATE 23/3 - Yes I have recei ed 2 tracking numbers, fingers crossed i get a perfectly working Auto Heat Press 2 this time, otherwise i will be requesting a full refund. I will update further once i have received item. Thank you UPDATE 31/03 A new heat press was sent out and received was actually able to test it and works made a couple of items so far so fingers crossed, they did send put a trpubleshooting guide for the faulty press which arrived on email tge day of new press so that would have been good to have received that during the first 48 / 72hrs to see if that would hace resolved and in my case it didnt, hence the one star removal overall customer services helpful
Reply from HTVRONT2026-03-22
Dear Lisa, We are truly sorry to hear about your extremely disappointing experience with your new Auto Heat Press 2, and we take full responsibility for the issues you’ve encountered—from the damaged packaging to the faulty machine. This is absolutely not the standard we strive to deliver, especially to a first-time customer, and we deeply regret the financial loss and disruption to your business this has caused. We want to clarify that while our phone support team operates Tuesday to Saturday, our afer-sales support team is actively working on your case around the clock to resolve this as quickly as possible, so you can rest assured your case is our top priority. We have already received email, and our team is prioritizing your case immediately. We understand how critical this machine is to your customer orders, and we will do everything in our power to make this right. Please accept our deepest apologies once again, and thank you for bringing this to our attention so we can improve our packaging and support processes. Best regards, HTVRONT Customer Support Team UPDATE：Your replacement item and mystery gift have been dispatched for delivery. The tracking number has been sent to your email. We hope you receive the goods in perfect condition. Should you have any questions during use, please feel free to contact us anytime.
I have had problems with two orders
I have had problems with two orders, and the support they provided as well as the resolution is impeccable!!!! I am soooo impressed with this company that I will continue to buy from them and recommend them. Thank you for handling my issues in a prompt, courteous, and quick manner. I have nevervhad a company go to such great lengths to help and their products are outstanding! Thank you over and over again!
They are very helpful and reliable…
They are very helpful and reliable everything went fast and smoothly thank you so much
Absolutely the one stop place for all things heat vinyl crafts.
I had a slight problem with my last order, and they dealt with it within a few days and were extremely helpful and considerate. The Items I have used, and the machines are really very good. The iCraft is a great bit of kit and can do so much it's a very versatile machine. The fact you get a completely free software program to combine all the machines is brilliant. The mini hat press is a doddle to work, and I created a cap within a few minutes of learning how to use. The choice of accessories and vinyls is endless. I look forward to trying more types of vinyls in the future.
Excellent customer service
My heat press controller got damaged and when I asked for a replacement, they replaced the entire press. Their customer service is excellent!
Luis Justiniano tech with EXPERIENCE
I recently reached out to HTVRONT tech support regarding a number of issues I’ve experienced since purchasing my machine. None of the problems were extremely serious, but they were definitely messy to troubleshoot and very time-consuming to resolve. Up until now, my communication with the company had been through email. To their credit, they always responded and were helpful, but it typically took until the next day to receive a reply, which made the process feel slow when trying to solve technical issues. Today, however, I had the opportunity to speak directly with Luis from tech support, and it was honestly a refreshing experience. Being able to talk to a real person, clearly explain my concerns, and troubleshoot in real time made a huge difference. Luis was patient, knowledgeable, and very efficient. What had been dragging out through email was resolved within about an hour on the call. I really appreciate the support Luis provided and the professionalism he showed throughout the process. Having that level of direct customer service made a big impact and turned what had been a frustrating situation into a very positive experience.