HTVRONT is a professional manufacturing enterprise integrating R&D, production and sales of handmade DIY materials and equipment. We uphold a commitment to relentless R&D investment and innovative breakthroughs, and have forged our own industry-leading standards in HTV production, empowering creators with reliable, high-quality craft solutions. Our vision is that Creativity Makes Life Better. We exist to enable every consumer to unleash their innate creativity through our premium products and thoughtful services, transform daily life with unique craft inspirations, and embrace a more beautiful and fulfilling life.
Written by the business, not verified by us.
Is HTVRONT legit?
HTVRONT (htvront.com) has a 3.9 out of 5 rating on OK.one, based on 275 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 33% of negative reviews; 198 of them were added in the last 12 months. Last updated 2026-10-25.
I purchased a heat press which also come with some free stuff which a nice little bonus. I was very excited to receive but then issues started. Few days had passed but no update or tracking information so I emailed them. Next day I got a reply with tracking information so thought everything was OK but then the real problems started. Both parcels were at the delivery depot but only one arrived which was the free stuff,the press was saying it would arrive the next day. That day came but it didn't turn up and this continued for next few days so I got intouch with the delivery company who started looking into it and after many phone calls with them was told it had been sent back to the sender. I was absolutely fuming and so stressed. I got intouch with the seller to find out what was going on,took days to reply and was told they would send another one out. Again days passed and nothing so got intouch again to be told the machine is out of stock. I was so stressed out by the end I contacted my bank who was very helpful and got my money back. How and free stuff arrive no problem but what you actually pay for has nothing but problem,convenient. Wish I had seen these reviews before I ordered. Absolutely shocking company will NEVER deal with these again.
Reply from HTVRONT2025-10-22
Dear customer, we immediately reviewed our service process after receiving your feedback, but we may not be able to verify the specific details. Without your email address and order number, we are unable to proactively contact you to resolve the issue. Please let us know how to contact you. We will communicate with you with a solution and ensure that you feel our sincerity. We sincerely hope that every customer can have a good shopping experience at HTVRONT.
Pretty awful from start to finish. Press was dispatched quickly but then issues started. Delivered to wrong address, on the wrong street, took 4 days to find and only did this after resorting to social media. I’m aware this is the courier to blame but the package itself was not well wrapped when finally found.
The press itself is inconsistent. I bought to press mugs and followed advice, wasted 15 mugs to vary press time, temp, removing paper quicker, slower etc. still uneven pressing, ghosting and the end product just looks a little poor. I bought to add to my existing cricut mug press as orders have picked up but will instead purchase another couple of these until I find a more suitable solution.
Reply from HTVRONT2025-10-20
Dear customer, we immediately reviewed our service process after receiving your feedback, but we may not be able to verify the specific details. Without your email address and order number, we are unable to proactively contact you to resolve the issue. Please let us know how to contact you. We will communicate with you with a solution and ensure that you feel our sincerity. We sincerely hope that every customer can have a good shopping experience at HTVRONT.
Just hope you dont need their customer service, they are extremely pushy in emails I had to ask 5 times to cancel a order before they actually listened, if thats what their customer service is like I won't ever be ordering from this company!
Reply from HTVRONT2025-10-10
Dear customer, we immediately reviewed our service process after receiving your feedback, but we may not be able to verify the specific details. Without your email address and order number, we are unable to proactively contact you to resolve the issue. Please let us know how to contact you. We will communicate with you with a solution and ensure that you feel our sincerity. We sincerely hope that every customer can have a good shopping experience at HTVRONT.
HTVRont: ALL THAT INFORMATION WAS GIVEN TO YOU SEVERAL TIMES! STOP LYING.
Ordered white and got Purple. Support was useless, no one would give me to support or a return authorization.!
Reply from HTVRONT2025-09-29
Dear customer, after receiving your feedback, we immediately reviewed our service process, but we may not be able to verify the specific details, and there may be some misunderstandings. Without your email address and order number, we are unable to proactively contact you to resolve the issue. If convenient, please provide your contact information. We will work with you to explore a solution and ensure that you feel our sincerity. We sincerely hope that every customer has a pleasant shopping experience at HTVRONT.
Buyer Beware. I wish that I could give it zero stars
I wish that I could give it zero stars. I placed an order on the website on 9/9/2025. I have been told multiple different lies via email over several different days about the whereabouts of my order. First, I was told the item will be delivered soon. In the next email I was told it has been shipped without providing a tracking number and the last email stated shipping will be arranged ASAP. Website states the order is unfulfilled. Website states Delivery time: "Your order will be delivered within 48 hours after placing the order". It has been ten days. The company will not refund my money nor provide truthful information about my purchase. I will never buy another product from this company.
Reply from HTVRONT2025-09-22
Dear customer, we immediately reviewed our service process after receiving your feedback, but we may not be able to verify the specific details. Without your email address and order number, we are unable to proactively contact you to resolve the issue. Please let us know how to contact you. We will communicate with you with a solution and ensure that you feel our sincerity. We sincerely hope that every customer can have a good shopping experience at HTVRONT.
Just hope you don’t need customer service or support. Heaven help you if you need to return something. They use chat bot ai and offer you ridiculously low vouchers to buy more items rather than offer an exchange or refund. With so many options available I would suggest going elsewhere.
Reply from HTVRONT2025-09-22
Dear customer, we immediately reviewed our service process after receiving your feedback, but we may not be able to verify the specific details. Without your email address and order number, we are unable to proactively contact you to resolve the issue. Please let us know how to contact you. We will communicate with you with a solution and ensure that you feel our sincerity. We sincerely hope that every customer can have a good shopping experience at HTVRONT.
Still no refund and no response even from the AI bot
Another 11 days on from my first review and STILL waiting for the refund. Three times I have given them a PayPal address to send it to as apparently it's their policy that if the transaction is over 3 months they have to use PayPal. Whatever, they are not replying and not sending my refund.
Definitely time to take this further.
Liars and holding back on refund!
The trouble with their helpine and email responses all being AI means they don't resolve issues properly. They lied and said my refund had been made on 17th June then admitted it hadn't. They tried to blame the credit card but nothing their end is holding up the refund. They have now asked for my PayPal account to send the refund to. They should be returning to the original payment method. Despite that I have provided a PayPal address over a week ago and still no refund. They really are the worst company I've ever had the displeasure to deal with. Shocking customer service.
Not great when things go wrong. Returned their new heat press after raising a dispute through my credit card. Returned it at the beginning of June. They do not pay for return postage but reimburse in store credit 🙄
They lied and said they had made the refund on 17 June. Lots of emails later they admitted the refund hadn't been made because the transaction was in dispute. They asked me to lift the dispute and let them know so they can refund. Another week has gone by since advising them they can now make the refund and they are not even doing the courtesy of replying. Mind you, replies are all AI anyway. So I'm still £360 down since I originally made the purchase in February! I won't give up and will be raising this with the FCA and anyone who will listen.
Further info received from my credit card advised that there has been no reason for the refund not to have been received. There are no blocks on their end. So more lies from HTVront.
Bought there DTF Lokilik printer. Worked great the first 3 months. I have been dealing with the Tech support to fix it but it is a long battle. 1 reply a day. Now they have setup a conference video to try to see what is wrong with it. Meanwhile. I have to send out my orders to a 3rd party to get it fixed.
Update 10/13 printer still not fixed. Still a piece of shit. Don’t waste it on this printer
Reply from HTVRONT2025-08-18
Dear customer, we have reviewed our service process but may not be able to verify specific details, and there may be some misunderstandings. Without your email address and order number, we are unable to proactively contact you to resolve the issue. If possible, please provide your contact information. We will work with you to explore a solution and ensure that you feel our sincerity. We sincerely hope that every customer will have a pleasant shopping experience at HTVRONT.
Filed a complaint with the FTC and BBB. This company absolutely sucks. Ordered a DTF printer costing me $2965.54. They never fulfilled my order and when I requested a cancelation they giving me the run around. They keep changing my refund date. I filed a claim with my bank they are not responding as well. There is no contact number for this company just an email which they pick and chose who they respond to. This has been a horrible experience.
I ordered the Heat Press 2 back in March 2025. I didn't read that it was a pre-order and it say it will be dispatched in late May. My fault and I lost out on 2 secured orders.
However, as I ordered the promotional bundle, the "free" item arrived on 17th May 2025, and the Heat Press was to arrive by the 20th according to Yodel Tracking. No delivery arrived. I messaged HTVront, and the response I got was try tracking number. Checked Yodel delivery and says order delayed. I waited another week. No update on delivery date. Contacted HTVront and I got response fairly quick. Apologetic but not given any solution. Contacted Yodel and now it says, order not found/item returned to sender. We are now into firtst week of June.
I contacted HTVront, I get email saying "can we resend it?". Ive waited so long for his I ended up requesting a full refund instead. Now this is where the poor dealing happened. HTVront messages saying "can you wait more days". It felt so unprofessional and I am really sure these emails are Ai Agent responses. It felt like they were just delaying the refund process.
Luckily, I paid via Klarna and they chased it up because when I tried dealing with HTVront, they didn't even process the refund until Klarna got involved. HTVront had the cheek to charge me for the 'free' bundle. When I mentioned it was free with the heat press, they said its not and that they are happy to reduce the cost of the bundle. In the end, I got my refund minus £20. What for? some materials I cannot use. Absolute poor service and no care for customers.
I then came across these reviews and I am shocked to see the amount of negative reviews. If I saw this first, I would never have purchased to start with. Sad reality is, reading all these negative feedback, I don't think they will do anything to improve or find ways to help customers.
I would avoid this company. Very poor Interaction with customers.
After you pay they just forget about you and your £360 order. AVOID.
I just had enough now!
I have done my order. They confirmed it and 10 days later after heard nothing about the delivery I contacted them and found out they just forgot about me! I lost over a week with the customer services trying to sort it out às I need my items and they said they run out of that bundle. Refused to put things together and make one for me. In the end they convince me I could just get a partial refund for what was not there and re-order on current sale. But fact is that now it has tax on top so something that was £169 is now over £200! And it wouldn’t even have all the items in the bundle I originally order. I just decided to buy another brand elsewhere. If you don’t want to just waste your time AVOID transactions with this company.
DO NOT ORDER FROM HTVRONT, The HTVRont company has terrible customer service. They screwed up my order & wouldn’t own their mistake, I’m done with HTVRONT. They are not a good company to work with. I showed them proof that they sent the wrong order & they sent me back an email stating I ordered something that I did not. If anyone wats to see the email correspondences, please let me know.
Ive used their metallic permanent vinyl and loved it so when I needed to buy a large amount of normal colours, it seemed a good choice. How wrong I was. Easily the worst quality vinyl I've ever purchased. I hadn't used any of it just lifted a corner away from the backing paper and could see how thin it was. Also shows the colour of what ever it sticks to through it. So I figured I'd return the whole order. Then came the next massive headache as they tried every which way to stop me from returning it, in drawn out emails that take them 24 hours to respond to each time, and usually in the early hours so you've got no hope of catching them when they're available. Wanted pics and videos, wanted me to put it through my machine, tried telling me it was their policy and that I would HAVE to do it to be considered for a refund. So I quoted the law to them with the 14 day cool off period for online purchases, and they finally agreed to let me return it, although at my expense. After arguing that it wasn't fit for purpose, for a couple of emails, they finally agreed to waive the postage charge, and sent me a label. Obly they didn't bother to tell my it was being collected which then wasted the time of the poor courier (evri) who turned up to collect it. Its now been in transit for 10 days with evri, so I'm STILL waiting for a refund as they won't issue it til they recieve the parcel back, but have no idea how long that will take. Now they're telling ME to chase evri, even though the tracking number I have doesn't work!!! AVOID THIS COMPANY LIKE THE PLAGUE IF YOU VALUE YOUR SANITY. 17 days and counting since telling them i wanted to return and refund, and waiting for my refund.....
Don’t buy unless you don’t want money back for return
Purchased this just over 2 weeks ago. I went to use it and didn’t work for my DTF prints as they peeled off and wouldn’t stick due to not having a high enough pressure. Used at the highest level 170lbs so I checked temp with professional mechanics temp gun and the plate was extremely inconsistent with one side being almost 40 degrees off from the other. I emailed them immediately within the week of purchasing and they refused to do a return without a video and proof with a fancy thermometer for checking temp which I don’t have access too and didn’t want to take a video ruining another piece of apparel but also had put it back in the box as I found it. I sent them a photo showing it was still brand new and they refused to issue a return without wanting to charge me return shipping. Such a scam! I only had it for less than a week and used once! Definitely do not recommend as the customer service is terrible!
This company has no respect for American or American dollars
I purchased it the new DPF printer for 2,800.00 in the software they sent was not any good USB drives were blank and trying to call them and reach them for the past 24 hours still have not heard anything from them I keep getting a generated AI message be careful I think this company is a scam
No refund, poor customer service.
Bought an auto tumbler heat press from them. The heat pad does not reach temp and is patchy at best. After ruining four cups at max temp for 400 seconds, I asked for a refund. I do get emails back, but each time they ask for more and more, What's the issue? send pictures, send video... Cheap, poorly made machines and zero customer service. Avoid them unless you're happy to throw money away.
