The Huckberry team rocks
The Huckberry team rocks! They provided very timely and satisfying action to my issue (lost package). I will definitely be shopping there again!
About Huckberry
Data updated- Website
- huckberry.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 0% (0/1)
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About this business
Huckberry is an independent online retailer and magazine for those who love adventure. We're a team of 80ish based in Austin, Texas with offices in San Francisco and Columbus, Ohio. Over a million and a half young, active professionals trust us as their leading resource for emerging brands, gear, and lifestyle inspiration.
Written by the business, not verified by us.Is Huckberry legit?
Huckberry (huckberry.com) has a 4.9 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 99% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the clothing and outdoor gear, noting that all items are durable, beautifully designed, and fit wonderfully. People also love the extremely helpful staff, mentioning remarkably fast responses and very personalized customer support during routine returns and size exchanges. However, some people mentioned experiencing frustrating communication delays and difficulties getting timely responses from customer service representatives when urgent order issues arose. A few consumers noted annoying instances where messages seemed to bounce or went completely unanswered for several days, leaving them waiting for a resolution.
Auto-generated from all reviews of this business. For reference only.What people say
I've become a huge fan of Huckberry…
I've become a huge fan of Huckberry after a couple of recent experiences. I purchased a pair of huaraches that I absolutely love—they're comfortable, well-made, and have quickly become one of my favorite pairs of shoes for this summer. I also recently had to make a return, and the process was seamless; Huckberry's commitment to quality was evident, and their customer service made the experience easy and hassle-free. It's refreshing to shop with a company that stands behind the products they sell and consistently delivers a great customer experience.
Great Products and Even Better Customer Service
Great products and even better customer service! I've been a longtime customer and fan of Huckberry. I recently ordered the Astorflex Brownflex Chukka Boot...worth every penny.
Great customer service
The support team at Huckberry answered my questions and resolved my issue without too much back and forth. Straight to the point, really good customer service.
Great quality gear
Great quality gear! Customer service next level. I had a minimal defect in a pair of pants and customer service wasted no time immediately sending a new pair out and telling me to keep or donate the defective pair. Plus a 20 % off coupon on another purchase! This is a company that stands by their product and makes it right if there is a problem!
Excellent
When I received the wrong size jeans, I emailed support, and got a reply almost immediately. I was asked to send a pic of the item to confirm and they shipped the correct immediately, but I was surprised when the package arrived the next day! Truly 5 star customer service.
Great products, great team
The products are great, and shipping and returns are always speedy. The customer service team was quick to resolve my issue with empathy and a reasonable solution (even though they weren’t the cause of the problem). I’m a big fan of this site!
New customer, new fan
I took a gamble on a vest from a company I'd never dealt with that was on the higher end of what I'd normally spend on clothes. The quality was great, but my heart sunk when I saw a rip in the fabric. However, Huckberry customer service was swift and awesome - definitely won over a new fan who now is eying a jacket.
Perfect thank
Good quality, responsible sellers and nice people!!! Thank you
Exchanges/Returns and Customer Service
With regard to my purchase experience (i.e. customer service, ordering, returns, and exchanges) the company does a great job on all fronts. I've bought multiple pieces to try out different colors/sizes and exchanging has always been frictionless. Additionally, I've had pieces go on sale after purchase and the team at Huckberry was able to refund the difference as opposed to performing a return and repurchasing the clothing afterwards to get the discount. Haven't had a bad experience and I've bought around 30 to 40 items over the last 3 years.
Great source for smart casual menswear
Great source for smart casual menswear. HB sizing helpful for pants. “How to wear it” full of inspiration. A one stop source to put together a capsule wardrobe or just upgrade what you have. Highly recommend. Great customer service also.
The BEST company to buy Men’s clothes…
The BEST company to buy Men’s clothes from. This place has amazing quality clothes and I love their customer service they are top tier. Especially right now with customer service not being the best at a lot of companies I deal with.
Quick Response from Customer Service
Sent an after-hours email to customer support re: an item that was out of stock and received a response within an hour informing me of when the item might be back in stock.
Great service!
Easy return with no beating around the…
Easy return with no beating around the bush. Good customer service!
Good product
A small matter for shipping my order…
A small matter for shipping my order came up, mainly from the shipper. As I had paid for expedited shipping I requested to bee compensated. They did that and more immediately upon being notified.
Quality craftsmanship
The sandals I ordered fit perfectly.
Overall good experience
Seems to be a good company with good intentions. The product that I kept was excellent in construction and the suggestions for getting a correct fit were detailed and useful. The return policy is excellent and is appreciated. The return instructions during the initial return may have been complete but a week later, when I was able to initiate the return and I could not remember the details such as: 1. Do I need to package the items? 2. do I need a label or will one be provided by the shipper? 3. If I need a label, where do I get one? All that I had was a QR code that told me nothing about packaging requirements. The website FAQ or return policy sites did not provide any help in this regard. I was able to contact customer service via email and got a very personal response 40 minutes later. Great job there!
Stellar customer service
They have the best selection of products, top quality, great price and always a stellar customer service!
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