Hughesnet

The person at customer service was Helpful!

The person at customer service was helpful and very nice to deal with, explains thing very easy to understand!

Everything was great service and all. Keep up the good work.

Slow internet

I needed to confirm that my new credit…

I needed to confirm that my new credit card was properly listed for automatic debit monthly billing. The representative was very helpful and confirmed that my auto debit was properly listed.

Courteous

Rep was knowledgeable and answered all my questions. Understood the rep..

Great service

Very easy to deal with and helpful

Everything worked out perfectly

Everything worked out perfectly. I recently changed everything from my end.

Good! But could improve in some areas

In general, I like Hughesnet, but there are some areas for improvement. The night data can be incredibly slow. I sometimes use them to download files for work (to save on my day package) but I often have to wait 15 minutes before the first file starts downloading, which is incredibly frustrating, since I get up at 5 am to do this, and it feels like such a waste of time. The chat option on their website also has issues. Sometimes, it works, sometimes it doesn't. The last time I used it, the representative was unable to see my replies, although I could see his responses perfectly, and he ended the chat - after waiting in the queue for half an hour, which was also frustrating. I would give this company four stars, because the staff is incredibly helpful and friendly. They always do their best to find solutions, and it is always a pleasant experience, which is a huge plus, but I give it three stars because it is the second time this month (today) that I'm downloading (small) files with my night package, and I've been waiting for 39 minutes now to download three files of 300 MB more or less, which is ridiculous. I think that the internet data should be unlimited, given the price. Hughesnet has many advantages, and I'll keep on using their service, but it would be good if they improved on internet speed (especially for Zoom and Google Meets).

Installation

Installation Connectors were not waterproofed System was not properly grounded per the NEC.

Very quick response

Job well done, slite language berier,but we did GOOD

Knowledge of rep.👍,(commitment term)!not made clear enough?!,but otherwise good in the willingness to help current customers make ends meat with their monthly depth. THANK YOU

Thank You Everyone

The customer service is helpful, courteous, polite, understanding, and willing to work with my problems to make sure i got my bill paid. They problem solved my issue right away. No waiting. Very kind and knowledgeable and so helpful. They worked around my issues to keep my service going. I cant thank you guys enough. I dont really have any problems with the service, even when its raining, ir storming...i did recently, which is rare...but ive had mostly exceltional service. Im very happy and content i decided to switch HughesNet. Thank You everyone!

The representative solved my problem

I would leave 0 stars but its not an…

I would leave 0 stars but its not an option. Whoever gave this company a 5 star review is definitely behind the scenes of the company or a paid bot. Worst wifi ever. Staff is trash. Customer service is trash. Service is trash.

Installation appointments are weeks away

Installation appointments are too far out. I have no Internet and I’ve been without it for over a week waiting on them to install it on Monday, only to get a text from them today saying that it’s been pushed to Friday. 😐 In a world where everything is digital, even jobs and doctors appointments, this makes for very bad business.

promotions

it always works

Steven took care of our problem.

Steven took care of our problem. He was easy to understand. He was happy!!! Please tell him I said thank you.

I h???ave no idea

I have no idea. I would sugjest you don't wait so long to give serva to 80 year old people

Your doing everything good.