The brand Hygger was registered on Jul 10th, 2018. And ever since then, we have been dedicated to making aquarium products. We are the top seller of aquarium products on Amazon and we also sell our products worldwide. Our products were endorsed by many big names in the industry and liked by hundreds and thousands of fish hobbyists.
Written by the business, not verified by us.Hygger Aquarium (hygger-online.com) has a 4.7 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-05.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff for providing fast solutions, friendly communication, and hassle-free equipment replacements whenever unexpected problems arise during daily tank maintenance. Many people highlight that the items are exceptionally well made, reliable, and make caring for aquatic pets a breeze. Some reviewers were not happy with certain items, noting that specific heaters, pumps, and filters unexpectedly stopped working or broke down after a few months. A few other people also felt frustrated when experiencing communication delays, poor responsiveness, or receiving defective hardware that required extensive troubleshooting.
Auto-generated from all reviews of this business. For reference only.Customer service is excellent, the response to my problem was fast and easy. I would rate it a 10 out of 10. I am pleased with the way my problem was handled,and the solution was resolved in no time. This is a awesome company and I will buy from them again. Thanks to you all!! I am one satisfied and happy customer 😁
Prompt replies to my queries. I had a thermometer that did not work. Worked me through options to see if I could get it to work, which were unsuccesful. Promptly shipped me a replacement.
Needed a replacement part for my aquarium cleaner. Hygger verified the part I needed and promptly sent it to me. Great customer service.
I have hygger 2 wave pumps, 3 heaters, and 3 fans all helping keep my reef tank running great and the inhabitants healthy. They have worked flawlessly. I did have one fan go out and I contacted customer support and they responded within 24 hours. I told them the situation and they were very kind and courteous and quickly shipped me a replacement fan free of charge. I was very impressed that they not only sold great products but they backed them up as well. I would definitely recommend hygger products. You will be happy with them and should give them a try.
They have high quality products and they stand by them! I had a small issue that was immediately fixed - a great vendor in the aquarium world. Highly recommended
I am extremely happy with my Hygger HOB aquarium filter. It is very well made and appears to be very efficient. I did have a question about the set up and I emailed their Customer Service Team. I got an immediate response from Tammy with a very detailed explanation. I am very, very impressed with the product and the service!
I ordered a filter kit from them and it works great. i did have an issue with a part in the box but i reached out to the company and they sent me a new part right away, very fast communication and amazing support support.
Wave Maker slowed, emailed company. Cleaned and tried everything they requested! They send out new replacement ,and back working!!!
great products and excellent customer service. I had an issue where the probe was missing due to a restock at their warehouse. I contacted customer service and they had one shipped to me within 2 weeks. I'm about to build a 20 gal and will be using all of their products. thanks so much CG
Hygger support was very helpful in assisting me with the replacement of my malfunctioning solenoid switch.. The process was easy, and the technician was fantastic.. the part arrived within 2 weeks..
THE BEST CUSTOMER SERVICE! I had purchased a UV Light to help with "the green" appearance in my fish tank. When I received my UV Light, it did not work properly. I messaged Hygger and the customer service rep I had was OUTSTANDING! Immediately sent me a new UV Light and kept me updated throughout the whole process. 100/10!
There was an air leak on the seal. I reached out to the company and they were very quick to respond and sent me a replacement. Shipping was fast. I was pleasantly surprised with the lvl of support and professionalism with Hygger. Great product & great company!
Team helped me in solving my problem with clear guideline and when the answer was to replace the device they quickly send me a replacement with out letting my fishes suffer
The customer support team was outstanding with communication. An item I had ordered was damaged enroute but was quickly replaced after I contacted customer support. I have become a long term patron of Hygger Aquarium!
One of the reviews I read said that it was next to impossible to get replacement bulbs for the 9w UV light I have. I'm not sure what they were talking about because all I did was email Hygger. I got a response almost immediately and the replacement bulbs were in the mail that week. Great customer service and good products if your are not trying to break the bank
Customer service is top notch I could not ask for any better help then what I received.
Hygger provided excellent customer service. The original power adapter for my aquarium LED light had an annoying coil whine, which was particularly noticeable at night. After I contacted support, they responded quickly and handled the issue very professionally. They sent me a replacement power adapter, and the new one is completely quiet. I really appreciate the fast response and the effective solution. Highly recommended!
I bought an LED light bracket one of the parts was defective. I contacted Hygger and within 3 days I had the new bracket at my house looks great works wonderful
I have bought several heaters from Hygger and while they do have a tendency to not last as long as I would like, the customer service is great. I was able to quickly get a replacement heater free of charge when mine stopped working 9 months after I bought it. Very pleased with the company's willingness to work with you with any issues!
So I purchased from their Amazon store and even though my amazon return window had gone, I emailed them for help with my lights as one of the three stopped working. they were incredibly fast at communication and determined a replacement was the best option, soon I got my new lights in under 3 days after they confirmed the replacement was best. Customer service is stop notch!
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