I.AM.GIA

bosstype barbieUnited States · 3 reviews · Experienced 2026-07-23 · Posted 2026-08-05

I didn't place a order I looked added…

I didn't place a order I looked added to cart and beings that my card info is stored some how some way git ordered. I immediately tried to cancel but the confirmation email was blank when they finally emailed me in response to my request to cancel it was like 45 mins which was fast but then said I only had 15 mins to cancel. How Is that possible when I received a blank email. And had to email them to inform them of the blank email and me wanting to cancel. So I said fine I'll try it whatever. I ordered it and the med. Size was like a large or XL and it smelled like mold SMH lesson learned I will never order from there again

Diabolical customer service

Diabolical customer service. I have not received my item it was delivered to an unknown place. Instead of providing a refund they have advised only a store credit and now they are ignoring my emails. Taking them to the financial ombudsman. AVOID AT ALL COSTS

My most complimented outfits are all…

My most complimented outfits are all from here!

Can someone please reply to my email

Can someone please reply to my email? My second order has a confirmed delivery date but my first one don’t. I can see that both of the delivery addresses are missing flat numbers as well. The order that cannot be able to track from Shop is GIA649504

Stay away from this company

Stay away from this company. I purchased a few items and noticed loose stitching and threads coming apart almost immediately. After providing photos, the company agreed the items could be returned for a refund. However, after waiting nearly three weeks for the return to be processed, they informed me they would not reimburse the return shipping costs. If a company sells defective merchandise, the customer should not be responsible for paying shipping fees to send it back. The quality was no better than Shein, despite costing roughly four times as much. Poor quality, poor customer service, and no accountability when products arrive faulty. I will not be purchasing from them again.

Stay away from this company

Stay away from this company. I purchased a few items and noticed loose stitching and threads coming apart almost immediately. After providing photos, the company agreed the items could be returned for a refund. However, after waiting nearly three weeks for the return to be processed, they informed me they would not reimburse the return shipping costs. If a company sells defective merchandise, the customer should not be responsible for paying shipping fees to send it back. The quality was no better than Shein, despite costing roughly four times as much. Poor quality, poor customer service, and no accountability when products arrive faulty. I will not be purchasing from them again.

Dismissive and Condescending

Rude poor customer service. I placed an order and didn’t receive my package, package was lost/stolen and I reached out to I AM GIA customer service regarding my order how my package was lost and merchandise wasn’t received. Customer service was dismissive and condescending. I won’t be shopping with this merchant again. A refund and or a good gesture to reship the items that were lost would’ve been ideal in this situation but unfortunately I wasn’t offered that.

I ordered multiple items during a…

I ordered multiple items during a shipment. 2 items were missing out of the shipment. I contacted i am gia to notify them of the missing items they had me send in proof of the items i did receive only to basically say they cant help me with the missing items. It’s not a coincidence that the 2 items missing were a set that was showing back order on their site for weeks. I believe the items were never shipped

very good and satisying exp

HORRIBLE CUSTOMER SERVICE AND BILLING

HORRIBLE CUSTOMER SERVICE AND BILLING. CLOTHES ARE THIN AND CHEAP MATERIAL. WASTED MONEY WHEN I SHOULDVE SHOPPED ON SHEIN OR ANOTHER CLOTHING STORE WITH BETTER QUALITY AND MORE AFFORDABLE.

Quick and accurate delivery

i love it !!

i love it !!! the best

Shipping is quick

Shipping is quick, but the product quality feels low.

Worst faux leather I ever bought

Worst faux leather I ever bought. I bought three different faux leather pants from them and the three cracked within three or four wears no matter how careful I was! Unacceptable for this price

Genuinely 1 star

Genuinely 1 star This quality for $129 AUD is insanity Look at the photo

JulianaCanada · 1 review · Experienced 2026-02-10 · Posted 2026-02-10

Unless You Enjoy Headaches, Spend Your Money Elsewhere.

Unless You Enjoy Headaches, Spend Your Money Elsewhere. This is a joke not a company. Zero customer service. My package was lost, FedEx was experiencing delays and system errors, and I had to repeatedly call FedEx myself to try to resolve the issue. Instead of helping, this company blamed me for a delivery problem that was completely out of my control. No accountability, no support, and no effort to actually assist a paying customer. If you’re looking for a headache and frustration, this is the place to buy from. Otherwise, I’d strongly recommend shopping elsewhere.

My husband bought me the cheetah outfit…

My husband bought me the cheetah outfit for Christmas. The small top didn’t fit but the medium bottoms did… they don’t do exchanges of course .. so even after they received the merchandise it took them 10 days to add the store credit to the account and when they finally did it the merchandise was back up to full price which is another $40 dollars. He paid $46 for the top and when they finally put the store credit into the account it’s up to $80🤣🤣.

Expected to pay £25 to return a faulty dress

I ordered a blue bandage mini dress from I.AM.GIA in Australia to the UK. When the dress arrived, it had a fabric colouring fault so there was a streak vertically on the front of the dress. I reached out to their customer service and they informed me that, unless I wanted store credit, my only option was to pay myself to return the dress - I had checked how much this would cost and it is £25! I am shocked that they would expect me to pay this fee just to try on a faulty item. Don’t order from them to the UK unless you want to take this gamble!

eden rojkesUnited States · 1 review · Experienced 2026-01-21 · Posted 2026-01-22

If I could give this brand negative…

If I could give this brand negative stars, I would. I want to warn anyone considering this company about their extremely poor customer service. I received the wrong size for my order, and despite contacting them multiple times, they refused to properly resolve the issue. They only offered store credit or an exchange, which is unacceptable when the mistake was entirely on their end. Their lack of responsiveness and unwillingness to take responsibility caused me unnecessary stress, and I will never shop with them again. I hope others take caution before spending their money here — this is the type of company that doesn’t respect its customers.

I contacted GIA multiple times before…

I contacted GIA multiple times before my order was shipped and before the shipping label was created to update my delivery address. Despite this, no changes were made. The order was also significantly delayed, and ultimately delivered to an address I could not access. Customer service refused any resolution, citing a 15-minute address change policy, even though they were notified well in advance and had ample opportunity to intervene. No reshipment, store credit, or compensation was offered. Disappointing experience and poor accountability. I would not recommend ordering unless you are 100% certain nothing will go wrong, as there appears to be no flexibility or support when issues arise.