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Food, Beverages & Tobacco

iconhookah.com

ClaimedCollecting reviews

100 reviews

4.0100 reviews
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About iconhookah.com

Data updated
Website
iconhookah.com
Category
Food, Beverages & Tobacco
Location
United States
Status
Unclaimed
Last 12 months
49 reviews
Replies to negative
95% (20/21)
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About this business

The best online store to buy hookahs, shisha tobacco, coals, and hookah accessories. Our highest priority is customer satisfaction.

Written by the business, not verified by us.

Is iconhookah.com legit?

iconhookah.com (iconhookah.com) has a 4.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is good. 75% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-09-02.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers frequently praise the incredibly fast shipping times, careful and secure packaging, and the extensive selection of top quality products available. Consumers also deeply appreciate the reliable service, consistently fresh items, and the extremely helpful support team always ready to quickly assist buyers. Though some customers experienced frustrating issues regarding unexpected shipping delays, packages remaining stuck in transit, or missing items from their purchases. A few people additionally mentioned receiving goods that did not properly match the online descriptions or completely failed to satisfy their expectations.

Auto-generated from all reviews of this business. For reference only.

What people say

Fast delivery!!

Reply from iconhookah.com2026-07-28

Thank you for your fantastic review! We're so glad to hear your order arrived quickly. Providing fast and reliable shipping is something we strive for, and we're happy we could deliver a great experience. We truly appreciate your support and look forward to serving you again!

Inefficient inventory

Offered product on website which was not in stock had to wait and reply for four days to email and had no idea about shipping regulations. At the end had to cancel my order.

Reply from iconhookah.com2026-07-28

Thank you for your feedback. We're sorry your experience didn't meet your expectations. While we do our best to keep our inventory updated, there are rare occasions when an item becomes unavailable due to high demand. We also apologize for the delay in responding to your email. Regarding shipping regulations, international shipments are subject to the import laws and restrictions of the destination country, and unfortunately, these requirements can vary. We always try to provide the most accurate information available and assist our customers throughout the process. Although we're sorry your order had to be canceled, we appreciate your feedback and will use it to improve both our inventory management and customer service.

Excellent product and service

I am from caribbean island St. Kitts and Neivs and recently ordered a hookah from Icon Shop. I was very impressed with the entire experience. The hookah arrived safely, was well-packaged, and the quality was exactly as advertised. I highly recommend Icon Shop to anyone looking for quality hookah products. Thank you for the excellent service and product. I will definitely be ordering again.

Reply from iconhookah.com2026-06-10

Thank you so much for your wonderful review and for choosing Icon Shop all the way from St. Kitts and Nevis! We're thrilled to hear that your hookah arrived safely and that you were happy with both the packaging and the quality of the product. We work hard to ensure every order arrives exactly as expected, no matter where in the world it's being shipped. Your recommendation means a great deal to us, and we're grateful for your support. We look forward to serving you again on your next order. Enjoy your hookah, and thank you for being part of the Icon Shop family!

Seemless selling and smooth…

Seemless selling and smooth transactions. Great products available and a great variety.

Reply from iconhookah.com2026-06-10

Thank you for the wonderful feedback! We're glad to hear your experience was seamless from start to finish. Providing a smooth shopping experience, a great selection, and quality products is exactly what we strive for. We appreciate your support and look forward to serving you again.

2nd time

Again order to UK, amazing quality, quick despatch and delivery. Absolutely recommend.

Reply from iconhookah.com2026-06-10

Thank you for coming back for a second order! We're delighted to hear that your experience with our UK delivery was just as positive the second time around. Fast dispatch, reliable delivery, and quality products are exactly what we strive for. We truly appreciate your recommendation and your continued support.

OK, it’s been

I love the company ordered twice. Everything came on time and quick.

Reply from iconhookah.com2026-06-10

Thank you so much for your support! We're thrilled to hear that you've ordered from us twice and that both orders arrived quickly and on time. We truly appreciate you being a part of the Rejuvia family, and we're grateful for the trust you've placed in us. Here's to many more restful nights ahead!

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