Shipped the wrong product
Shipped the wrong product, then want me to pay to ship it back. Hahahhahaha. Wont give me a credit either
About SMOKEA
Data updated- Website
- smokea.com
- Category
- Food, Beverages & Tobacco
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 103 reviews
- Replies to negative
- 72% (18/25)
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About this business
Smokea is the world's best online head shop featuring a wide selection of glass pipes, bongs, rigs, vaporizers and other smoking accessories. Offering free shipping to the USA, SMOKEA® rewards, hassle free returns, outstanding customer support and the ...
Written by the business, not verified by us.Is SMOKEA legit?
SMOKEA (smokea.com) has a 3.9 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 72% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the exceptionally fast shipping and very reasonable prices, noting that packages always arrive quickly and securely wrapped. People are genuinely happy with the incredible variety of glass products, solid materials, and the overall excellent quality offered across the catalog. Some reviewers were not happy with incomplete orders, mentioning that specific items were missing from their packages or arrived broken. A few other people also shared experiences of receiving defective items, encountering frustrating delivery delays, or dealing with unexpected fulfillment errors. Additionally, some consumers experienced difficulties when trying to resolve these problems regarding replacements and refunds.
Auto-generated from all reviews of this business. For reference only.What people say
Everything was good
Everything was good! Good Quality! Thank You
Great selection and fast delivery
David CorralUnited States · 1 review · Experienced 2026-07-12 ·
The price was almost too good to be…
The price was almost too good to be true. Glad I took the chance. Received emails that it was ready to ship the next morning and by late afternoon an email saying it was shipped. I am definitely going to buy from Smokea again.
great store so much better quality than others
the pieces were wrapped well and nothing was broken, it arrived quickly and the website works great
Tim ThompsonUnited States · 3 reviews · Experienced 2026-07-13 ·
Ordered 3 vapes
Ordered 3 vapes, 2 arrived dead out of the box. Charged for a day and still no lights, no draw. Received sarcastic customer service when asking to return for a refund. They then demanded video evidence before accepting the return. Sort of a ridiculous exchange. With all the other options out there, I would look elsewhere
Great company to buy from and good…
Great company to buy from and good quality products!
Amanda BasoreUnited States · 1 review · Experienced 2026-07-09 ·
Reliable
Simple, well priced, fast shipping, and came on the date they said.
The wonderful customer service I…
The wonderful customer service I received from Mark, when notifying of an incorrectly received order. He promptly responded and made sure appropriate action was taken for resolution
Great transaction and just the pipe I'd…
Great transaction and just the pipe I'd been looking for
Peacemakers r hard to find in retail…
Peacemakers r hard to find in retail stores. Bundle option is a good idea. Price was reasonable and delivery was timely
Nice product and packaging
Nice product and packaging. Good prices and fast shipping. There was a problem with my order and they made it right, very fast!
Torch 6g disposable vape
I ordered the Torch 6g disposable vape and it is wonderful. I currently have the Purple Punch and the Cool Melon. 5 hits is all I have to take and I have a high tolerance level! I do pay extra for faster delivery, and it's worth it every time. Highly recommend!
Really good
Their selection of products
Their selection of products, competitive prices, and 'discretion' in shipping is highly desirable and much appreciated...🙂
The company has excellent products that…
The company has excellent products that I would recommend to everyone
I was happy they had the items I was…
I was happy they had the items I was looking. When I browsed the site I was amazed at the selection for each category and how much was in stock. My orders have been flawless so far.
Michael ParkUnited States · 2 reviews · Experienced 2026-05-23 ·
Lost my package and needed to charge back for it
I've ordered 3x from SMOKEA, all with the same delivery address. This past order, half of the glass never arrived, and when I reached out to support, they told me I had mislabeled my own address! Disregarding the fact that the other half of my order had been delivered without problem the morning before. Fast forward almost a month, after multiple contacts with support agent Mark I had to go to Capital One for my refund. It was only for $18, but after hundreds of other spend, it's lost me as a customer permanently. Products that do arrive are fine.
Great selection
Great selection, great service, great and honest products.
Andy EidsonUnited States · 4 reviews · Verified · Experienced 2026-05-25 ·
Excellent communication excellent…
Excellent communication excellent product all I can say is thank you and thank God delivery was on time
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