About SMOKEA
Data updated- Website
- smokea.com
- Category
- Food, Beverages & Tobacco
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 103 reviews
- Replies to negative
- 72% (18/25)
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About this business
Smokea is the world's best online head shop featuring a wide selection of glass pipes, bongs, rigs, vaporizers and other smoking accessories. Offering free shipping to the USA, SMOKEA® rewards, hassle free returns, outstanding customer support and the ...
Written by the business, not verified by us.Is SMOKEA legit?
SMOKEA (smokea.com) has a 3.9 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 72% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the exceptionally fast shipping and very reasonable prices, noting that packages always arrive quickly and securely wrapped. People are genuinely happy with the incredible variety of glass products, solid materials, and the overall excellent quality offered across the catalog. Some reviewers were not happy with incomplete orders, mentioning that specific items were missing from their packages or arrived broken. A few other people also shared experiences of receiving defective items, encountering frustrating delivery delays, or dealing with unexpected fulfillment errors. Additionally, some consumers experienced difficulties when trying to resolve these problems regarding replacements and refunds.
Auto-generated from all reviews of this business. For reference only.What people say
JessicaUnited States · 1 review · Experienced 2026-05-19 ·
Product broke at weak point after 2 weeks, no help.
I purchased a glass product from them, this is my 2nd purchase. The bowl completely separated from the glass at the stem when I gently tapped it with my lighter. It is obviously a defect in the glass.... But they flat told me they won't do a thing about it... Crappy product for an expensive price.... No thanks, I will toss this and buy my next one on amazon.
Nick MossUnited States · 1 review · Experienced 2026-05-01 ·
The staff is very helpful and the…
The staff is very helpful and the website is easy to navigate. Great selection of products from flower to one-hitters- to accessories. Thanks SMOKEA
seller is the best
seller is the best, shipping fast and the price fair
I will be buying from here again
I will be buying from here again. The products are absolutely fire! I also bought a dab rig from them. The banger arrived broken, not their fault. Darn usps, anyways. I reached out to them about it. They sent me a replacement banger for free. Thanks Smokea for keeping me evaluated! :)
Its always a pleasure dealing with your…
Its always a pleasure dealing with your customer service since they helped me trouble shoot an issue my browser was having I was able to place an order minites ago. Coolbeans tbh
Great place to shop online. Thank you so much
The deals made it great
My order was not completed and I am…
My order was not completed and I am missing three items of my order. I had to add these items to qualify for free shipping and I didnt even get them what a rip off.
Reply from SMOKEA2026-04-09
I'm sorry to hear you were missing items from your order. Please reach out to our support team and we'll be happy to investigate further and make sure you receive all items ordered.
I bought a pulsar cartridge vape and it…
I bought a pulsar cartridge vape and it didnt work
Quick and easy
Quick and easy. Exactly as advertised
Bong arrived a day early that was rad 👌
Bong arrived a day early that was rad 👌 Product is superb 🔥 I'll definitely be back 💯 The smokea totem is now my go to
Bad glass broken upon delivery
Reply from SMOKEA2026-04-01
I am sorry to hear you received a damaged item. It looks like we replied to your support ticket to request an image of the damaged item but we have not received a response back. Once we receive that, we'd be happy to issue a replacement.
Cody PollakUnited States · 1 review · Experienced 2026-03-17 ·
Purchased a small bong
Purchased a small bong. Took 3 weeks to get to me. They would not answer why it took so long when iam within. One day delivery. I just asked for compensation. They denied. Second purchase was worse. Received broken item and wrote numerous emails to receive replacement. Two weeks went by and I contacted BBB. What do you know i got a response back finally. This msg from Mark stated they never received emails. Complete bs I sent emails to BBB. I requested there customer service do better. From there, I received an email stating iam due to the "continued threats" they are done. I guess asking that there customer service do better is a "threat" another snowflake company that will fail. Do not order from them. If you do, have fun not talking to mark until you contact BBB. Horrible company.
Reply from SMOKEA2026-04-01
I'm sorry to hear you were unable to reach us. After investigating your support history, it looks like we've only received two emails from you, both of which were responded to the very next business day. Additionally, a full refund was issued for the recent damaged item you received. However, the decision to disable your account will not be reversed due to the context of your support tickets. For more information please visit our Terms and Conditions.
My high
I didn't get a high with the cartridges I ordered and I'm really upset and disappointed can you tell me why I didn't get high off the cartridges I ordered
Had what I wanted
Had what I wanted, good value, and quick shipping!
I am absolutely in love with my…
I am absolutely in love with my product. Works perfectly! Hits very smooth at any of the settings. This was my first purchase but will definitely not be my last. I already started bragging to my friends.
James WeaverUnited States · 24 reviews · Experienced 2026-02-20 ·
Works great
Works great, came with bowl handle broken but still works well
Ash HaydenUnited States · 1 review · Experienced 2026-02-12 ·
TERRIBLE. GO TO LUCKYELK OR TWB OR SIMPLY MARY
They advertise an amazing product, and then sell you completely different. I bought thca dab, they sent me pink glittery toothpaste. I want a dab vaporizer, they send me a cart battery that doesn’t even turn on. But my favorite part of this site, is if you try to reach out and refund your broken products. So there’s this 30 day refund thing on there you can refund no matter what and I reached out and they call you names and rejected my refund.
Reply from SMOKEA2026-02-12
We take product quality and customer satisfaction very seriously and we stand behind legitimate defects or order errors. In this case, we thoroughly reviewed the order history and prior return requests associated with this account. Nearly every order placed resulted in a claim that the product was defective, incorrect, or not as described. After multiple accommodations, we determined that the frequency of these claims fell outside of normal purchasing behavior and were no longer eligible under our return policy. We did not “call names,” and we remain professional in all customer communications. For manufacturer-related defects, such as battery functionality issues, we provided direct instructions for submitting a warranty claim through the brand, which is standard industry practice. We remain committed to fair and reasonable resolutions for our customers while also protecting against policy abuse. If any customer ever receives an incorrect item or a confirmed defect, our team is always happy to help.
delivery.
delivery.. I signed up for notification when available. I went looking on my own and it was available. One month later.. Your emails are unreliable.
Reply from SMOKEA2026-02-12
Thank you for the feedback. We’re sorry to hear the alert didn’t reach you as expected. We’ll take a closer look at this to ensure our notification system is working properly. We appreciate you shopping with us and hope to serve you again soon.
Amazing service and decent prices
I want to start by saying, the prices and deals were amazing, the website super easy to navigate, looks like you have a lot of good quality products too, I ordered four of the twice baked biscotti assholes, and a cotton candy disposable, which, the disposable is amazing! I'm actually contemplating ordering a couple more, because they're great for work. Now for the twice baked biscotti hash holes, I've only smoked one so far as I'm keeping them for when I go camping or I'm out and about, but that first one I smoked all at once and honestly i wasn't extremely impressed, now I want to say: this could just be me and my ridiculous tolerance, as I smoke a lot of "tolerance killers" like dabbing a ton of diamonds in my rig and smoking hash and all those concentrates that ruin people's tolerance hahaha but I do plan on saving one to smoke with my buddy who doesn't have a high tolerance Soo Ill find out for sure next weekend
Reply from SMOKEA2026-02-12
Thanks so much for the detailed review! We’re glad you’re enjoying the deals and that the Cotton Candy disposable hit the mark for you. We really appreciate you giving everything a try and sharing your honest feedback. Hope to see you back soon for the next round!
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