The best online store to buy hookahs, shisha tobacco, coals, and hookah accessories. Our highest priority is customer satisfaction.
Written by the business, not verified by us.iconhookah.com (iconhookah.com) has a 4.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is good. 75% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-09-02.
Reviewers had a great experience with this company. Customers frequently praise the incredibly fast shipping times, careful and secure packaging, and the extensive selection of top quality products available. Consumers also deeply appreciate the reliable service, consistently fresh items, and the extremely helpful support team always ready to quickly assist buyers. Though some customers experienced frustrating issues regarding unexpected shipping delays, packages remaining stuck in transit, or missing items from their purchases. A few people additionally mentioned receiving goods that did not properly match the online descriptions or completely failed to satisfy their expectations.
Auto-generated from all reviews of this business. For reference only.I love the Haybar vapes I just don’t like the wait time and the shipping time or the shipping prices and if you buy more than one, you should do a better deal a few bucks off isn’t much it’s too bad. I have to wait that long and you guys are so far away.
Customer service is great and shipping is fast.
Had just what I needed and got it out on time. They were also available to reach via email and helped me swap out a bowl and delivery address. Appreciate a company going above and beyond
Support at all stages of delivery, transparency throughout the purchase process, and follow-up until the product arrives at my destination.
Good selection of products, quick processing times and Shipping.
I like it,because it was fast delivered and like the Items, very convenient fot me to get them online
Thank you for your kind feedback! 😊 We're glad to hear that your order arrived quickly and that you're happy with the items. It's great to know that ordering online was convenient for you. We truly appreciate your support and look forward to serving you again soon!
Great tabacoo and charcoal selections , will purchase again
Thank you so much for your kind feedback! 😊 We're really glad to hear that you enjoyed the tobacco and charcoal selection. We work hard to offer quality options for our customers, so it means a lot to know you had a great experience. We truly appreciate your support and look forward to serving you again soon. If you ever need recommendations for new flavors or charcoal options, feel free to reach out—we’re always happy to help! 🔥
Thank you so much! We truly appreciate your kind words. We’re glad you’re happy with the quick delivery and the quality of our products. Looking forward to serving you again soon!
I love that are quick with the delivery and also the product is good.
Thank you so much! We’re happy to hear you love our quick delivery and that you’re enjoying the product. We truly appreciate your support!
The variety available in the store is a beautiful thing
Thank you so much! We’re really glad you appreciate the variety we offer. It means a lot to us — we’re always working to bring in the best selection possible for our customers.
The order #26995 had been placed on 17/01/26 and it is still in transit without clear ETA for delivery
Hi, Thank you for reaching out regarding order #26995. Please contact our customer support team directly so we can look into the tracking details and provide you with the most accurate update. We’ll be happy to assist you further. Looking forward to helping you.
Thank you for the kind words! It's our pleasure to assist fast and accurately!
With limited hookah options where I live, Icon has a great selection. My favorites are always in stock, and it doesn’t take long for shipment. What more can you ask for?
Thank you so much for the great feedback! We’re happy to hear you enjoy our selection, consistent stock, and fast shipping. We truly appreciate your support!
We’re very sorry for the delay and the inconvenience this has caused. If you haven’t already, please contact us directly with your order number so we can look into this for you and assist further.
Strong Warning Do NOT trust this store. Icon Hookah sent me a product that is NOT the same as advertised. I confirmed in writing before purchase that the Al Nakhla Two Apples was original and identical to the website image. That was not true. What I received: Completely different packaging Does not look original Not what was promised This is misleading and dishonest. Buy at your own risk. I do not recommend this store.
We’re truly sorry to hear about your experience and understand how frustrating this must have been. Al Nakhla does update its packaging from time to time, and while the packaging may differ from the website image, the product itself is authentic and sourced from authorized distributors. If you still have concerns, please reach out to us directly so we can review this and assist you further.
Super fast delivery. Product csne in good condition!
Thank you so much for the great feedback! We’re happy to hear your order arrived quickly and in perfect condition. We truly appreciate your support!
Items were missing from my order. Major turn off. I love my godzilla hookah bowl but the size is accurately recorded in the description. It does not fit all or most hookah devices. The size and specific hookah should be innthe description so people will know if the bowls will fit their device. Im afraid I won't be able to use it often but it looks amazing.
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We sincerely apologize for the missing items in your order — that’s absolutely not the experience we want for our customers, and we understand how frustrating that can be. Please feel free to reach out to our support team so we can review this and make it right. We also really appreciate your honest feedback regarding the Godzilla hookah bowl. We’re glad to hear you love the design, but we completely understand your concern about fitment. Your suggestion to clearly list specific size details and compatible hookah devices is valid and helpful, and we’ll be sharing this with our product team so we can improve the description and set clearer expectations for future customers. Thank you again for taking the time to let us know — your feedback helps us improve.
Excellent product and fast service! Flavors came as advertised
Thank you so much! We’re happy to hear you loved the product and that everything arrived quickly and as expected.
Thank you so much! We truly appreciate your support — we’ll definitely keep it up!
I will never order from them again. USPS lost my package, they said it was destroyed in a fire. I had to call USPS myself numerous times and request the same documentation they sent icon so that icon could stop lying to me saying that my package was still being delivered 3 weeks later. I’m happy that I always include the insurance on my packages because the customer service at this place is horrible. They barely wanted to give me my money back so I can’t imagine what would have happened if my package was uninsured. I’ve ordered often from them in the past but this situation made them lose a faithful customer due to the lack of their Customer Service.
We’re truly sorry to hear about your experience and understand how frustrating this situation has been. Unfortunately, once a package is in USPS’s possession, we’re limited to the information and updates provided by the carrier — and in this case, the fire incident was entirely beyond our control. That said, we’re glad you were able to receive a refund through your insured shipment, and we genuinely apologize if our communication fell short during the process. Your feedback is valuable, and we’ll use it to improve how we handle rare situations like this moving forward. We sincerely appreciate your past support and are sorry to have lost your trust over this issue.
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