The best online store to buy hookahs, shisha tobacco, coals, and hookah accessories. Our highest priority is customer satisfaction.
Written by the business, not verified by us.
Is iconhookah.com legit?
iconhookah.com (iconhookah.com) has a 4.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is good. 75% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-09-02.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the incredibly fast shipping times, careful and secure packaging, and the extensive selection of top quality products available. Consumers also deeply appreciate the reliable service, consistently fresh items, and the extremely helpful support team always ready to quickly assist buyers.
Though some customers experienced frustrating issues regarding unexpected shipping delays, packages remaining stuck in transit, or missing items from their purchases. A few people additionally mentioned receiving goods that did not properly match the online descriptions or completely failed to satisfy their expectations.
Auto-generated from all reviews of this business. For reference only.
Thank you! We truly appreciate your kind words. Taking care of our customers is always our top priority! Let us know if there's anything else we can do for you. 😊
Thank you for your kind words! We’re so happy to hear that this was your best order. Your satisfaction means a lot to us, and we truly appreciate your support.
If there’s anything else we can do for you, don’t hesitate to reach out. Looking forward to serving you again!
I have ordered the same Hookah flavor from other companies, only for them to have absolutely no flavor. The one I ordered from Icon has good flavor and was cheaper than the other companies! I’m very pleased!
Reply from iconhookah.com2025-03-06
Thank you for your feedback! We're thrilled to hear that you’re enjoying the flavor and that you found our pricing better than other companies. We take pride in offering high-quality, authentic products, and it’s great to know we met your expectations.
If you ever need more or have any questions, feel free to reach out. We appreciate your support!
I haven't received my order!!! The support service does not work!!! I tried both writing and calling! Give me back my money scammers
Reply from iconhookah.com2025-02-14
We understand your frustration, and we sincerely apologize for the inconvenience. Please know that we are actively coordinating with the courier and our warehouse team to resolve this issue as quickly as possible.
As soon as we receive an update regarding your order’s status, we will inform you immediately. We truly appreciate your patience while we work on getting this sorted for you.
Thank you for your understanding, and we will be in touch soon with more information.
The product itself is great! Especially for the price I paid. However, as a first time owner of a hookah I wish there was a tutorial on how to put it together. All the videos I found online were for the more advanced hookah’s.
Reply from iconhookah.com2025-02-14
hank you for your feedback! We're thrilled to hear that you’re happy with the product and that you found it to be a great value.
We understand that assembling a hookah for the first time can be a bit challenging, and we appreciate your suggestion. While we don’t currently have a dedicated tutorial, we’d be happy to guide you through the setup process. Let us know if you need step-by-step instructions, and we can provide detailed guidance.
We also appreciate your input and will consider creating a beginner-friendly tutorial to help first-time owners like yourself. If you have any questions in the meantime, feel free to reach out—we’re happy to help!
Ordered shisha that showed as in-stock on the website, but was knowingly sent the wrong kind. I wouldn't have minded it if they simply cancelled the ordered or had contacted me before switching the product, but they chose to inconvenience me with having to return the product. The only reason I don't give them 1 star is that they were at least nice about it and didn't try to charge me for a restocking fee.
Reply from iconhookah.com2025-01-16
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience this caused. We understand how frustrating it can be to receive the wrong product, and we always strive to ensure our customers are fully satisfied. While we missed the mark on communication this time, we’re grateful for your understanding and appreciate your kind words about our customer service.
We are continuously working to improve our processes and will make sure to take this feedback into account for future orders. If there’s anything further we can do to make this right, please don't hesitate to reach out.
Thank you again for your understanding, and we hope to serve you better in the future.
Thank you for reaching out, and I'm sorry to hear about the damaged items and the nearing expiration date. We take product quality and customer satisfaction seriously, and we want to resolve this for you as quickly as possible.
Could you please provide us details about the damaged items, such as pictures or the order number and send it to our customer support email? This will help us assess the issue and determine the best solution, whether it be a replacement or a refund.
Looking forward to resolving this for you.
Thank you for your kind words! We’re thrilled to hear that you had a smooth experience and enjoyed our selection of brands. If you need anything else or have any questions, don’t hesitate to reach out.
We look forward to serving you again soon!
Thank you for your message. We're glad to hear that you've had positive experiences with your orders so far! If there's anything we can assist you with or if you ever have any questions in the future, please feel free to reach out.
We appreciate your continued support!
I am glad my stuff arrived however there was no notification on when it would have been sent out nor any proccessing receipts to indicate a purchase was made even though I submitted an email. I think it should alert people with a purchase receipt and notify when items are arriving in the future.
Reply from iconhookah.com2024-12-12
Thank you for sharing your experience and for bringing this to our attention. We’re glad to hear your items arrived safely, but we sincerely apologize for the lack of communication regarding your order status and receipt. Your feedback is invaluable, and we’re already working on improving our system to ensure purchase receipts and shipment notifications are sent promptly in the future.
If there’s anything else we can assist you with or further clarify about your recent order, please don’t hesitate to reach out. We appreciate your understanding and look forward to providing you with a smoother experience next time.
Great company!!!
When I received my package everything was well put together and neatly packaged.
Will definitely be ordering again.
Reply from iconhookah.com2024-12-12
Thank you so much for your kind words! 😊 We're thrilled to hear that you loved how your package was put together and that it arrived in perfect condition. Your satisfaction means the world to us, and we can't wait to serve you again. If there's anything else we can do to make your next order even better, feel free to let us know.
Thank you so much for your kind words! 😊 We’re delighted to hear that our customer service made a positive impression. Caring for our customers is at the heart of what we do, and we’re here whenever you need us. Looking forward to assisting you again soon!
Everything was amazing! From great customer service and fast shipping. To products quality.
Reply from iconhookah.com2024-11-22
Thank you so much! We're thrilled to hear you loved everything—from the service and shipping to the product quality. If you ever have any questions or need anything, don’t hesitate to reach out!
Super fast shipping. Easy to use website. Love their products
Reply from iconhookah.com2024-11-22
Thanks so much for the kind words! We're happy to hear the shipping was quick and the website was easy to navigate. It means a lot that you love our products—let us know if there's anything we can help with
Great shop, with high quality of products and super fast international shipping
I’m very satisfied Of all
Reply from iconhookah.com2024-11-22
Thanks so much for the great feedback! We’re so glad you’re happy with the quality of our products and the fast shipping. We truly appreciate your support and are here if you need anything!
The head of the hookah is not what you promised in your picture. It’s not good unfortunately.
Reply from iconhookah.com2024-11-22
Thank you for sharing your feedback, and we’re sorry to hear that the hookah head didn’t meet your expectations. We strive to provide exactly what’s shown, and we’d love to make this right. Please feel free to contact us through our support email or the contact page on our website, and we’ll assist you further!
We're sorry to hear about the confusion regarding your return. We’ve processed the refund on our end, but for more details or if you need further assistance, please reach out to us through our support email or the contact page on our website. We're here to help!