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Insight Pest Solutions (insightpest.com) has a 2.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home Services and its reputation is poor. Opinions are polarized: 45% rate it 4 stars or higher while 54% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-10-24.
Reviewers had a great experience with this company. Customers frequently praise the professional and friendly staff for their thoroughness, exceptional attention to detail, and helpful advice during visits. Many people appreciate how technicians consistently take the time to answer questions, explain processes clearly, and ensure properties remain free of pests. Some reviewers were not happy with unexpected cancellation fees and frustrating experiences regarding locked-in annual contracts that were poorly explained. A few other people also felt that certain pest treatments were completely ineffective and mentioned that customer support was unhelpful when handling complaints. Some consumers experienced difficulties trying to reach the appropriate department to resolve billing disputes or end their agreements.
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We've been using Insight for several years and service has always been very accommodating and thorough. Devang was the service technician today and as usual was exceptional
Rabiul Hasan was my technician today. He was very thorough in his analysis and took care of my concern of the ant colonies starting to build. He provided details as to the treatment he performed to get rid of them. He sprayed every area of my house including garage. He’s very friendly as well.
Absolutely worst customer service I have ever received from any organization! Don’t walk away, run!
If I could give lower I would. Promised I could substitute a service if one primary wasn’t required. Then told I couldn’t. They don’t treat bumblebees which was not made apparent and in the fine print. Cancellation is 226$. Stay away from this company at all costs
I had a young man, and another later come to my door to tell me about Insight. He showed me the pricing and services. I was told I could get a discount today only, as they would not be in the area again for a month. I actually saw them 2 times in the area a day and another day after talking to me. I signed the invoice; they did not do everything they said. One guy sprinkled some granular pesticide on the ground. It smelt ready bad. The same guy swept some dirt dobbers off the side of the eves of the house, as well as wasp nests. He did not get them all. They were supposed to do indoor crack and cervices treatment, they did not. I was supposed to pay 59 dollars a month and if I cancelled, I would have to pay $299.00 for that service. I told them I wanted to cancel the next day, as I had 3 days to change my mind as they came to my door. They charged me the $299.00 for that 25-minute service. I told them I would pay the $60.00 but they insisted I had to pay the $299.00 dollars.
I signed up for pest control a little reluctantly from a very nice but pushy sales person. She assured me that I did not have to be home when they came to spray. The day they were supposed to do it, I got home to a note on my door saying they could not do the work because I wasn't home. I then called and rescheduled. I asked again if I had to be home and was told that yes I had to be for the first visit for reasons I'm unsure of. They did mention that I would need to let them in to do anything in the house. They told me they would be here between 8am and noon. So I got up early and waited all morning just to have no one come. No phone call, no text to say thwy couldn't make it or were running late. Nothing. I waited until 2pm and still nothing so I left. I returned home in the evening to find another note attached to my door saying sorry they missed me. They checked off 3 things that they supposedly did, but how would I know? I wasn't there for the visit they told me I had to be there for and obviously they did not go inside. I'm so tired of companies that think they can just come whenever they want, even though I'm told a time or given a window. Certainly not too impressed so far and based on what I've experienced to date, I would not recommend them to anyone
Very pushy door to door solicitors that refuse to respect the NO SOLICITING sign on my door nd keep knocking until I answer the door.
This company is terrible. Hard to schedule. They kept changing times. While they promised a follow-up visit, they did not come. When asked to come in September, they replied that they don't service Muskoka after August due to "winter driving conditions" (sic!) I terminated the contract in November 2025 and have had two appointments scheduled since. I have had to call and email and tell them not to trespass. They ignored my refusal and arrived on the property. Appalling indeed. Do not use them.
Our technician was knowedgeable, friendly and efficient. The treatment appears to have worked well and we will monitor the results over time. Hopefully this remedies our pest concerns.
Osborn Hung remarkable service
I just had the nicest sales rep. Come out to my house “Conner” was his name and although I didn’t end up purchasing the service he was offering, he remained as sweet and authentic as when he walked up to me in my driveway and introduced himself. That is not something you often see after turning someone down. If I were in a position to purchase this service I have no doubt he would be a man of his word. He was very easy on the eyes too lol I wished my daughter had been here! Sorry but it just had to be said. lol
Worst company out there as a past employee the service doesn’t work it’s a fairy tale the bug disappear because bug come in seasons that’s why as soon as u stop u see them come back year after year.
The technician, Michael Miller, was extremely professional , knowledgeable with good listening skills. He deserves a 5 but I had problems with the customer service line (the original appointment was cancelled and rescheduled with no notice of the change to me and the customer service agent was super defensive and a bit out of her depth when I called to find out why the technician had not come on the initial scheduled day).
I asked them to take care of a mouse problem and I wanted to make sure that whatever they used was not harmful to other small animals as I have many baby rabbits and squirrels and groundhogs on my property. I was told this was not harmful what so ever by a salesperson. What I found out was this was not true. To add insult to injury when someone came to the home to treat my home, they sprayed for ants and spider problems which I did not have and did not request and never took care of anything for the mouse problem. I cancelled my contract right away and they still charged me the quarterly service of $200.00. I spoke to the loyalty department and someone promised to call me back last night and once again, this also was not done. If I want to take care of a mouse problem, it will not be with this company
This company worked like a fraud with me. I needed a pest control service for rodents, and they said they have subscription service which they will fix all the issues and gave me a discount of $200 for 18 months contract. When I said I never need 18 months service, they told me it's always cancelable if I let them know verbally or written before a month. Now as soon as I tried to cancel their service after first two treatments, they start giving all kinds of excuses. And eventually comes back and tell, I need to pay all generated bill and the discount they offered on top of it to cancel their subscription. After repeated call, mail and even they accepted the selling team kind of lied to me while selling their products. They still charged me ~$300 just to cancel the service. The service itself was ok after 2nd treatment we are able to catch a rodent, and our infestation was not that bad anyway to begin with. Before signing with them be careful, they are not honest and getting rid of their service is nightmare.
We signed a one year agreement and in September I called to cancel and they said I still had until February so we agreed to go ahead and continue our service agreement but in February it would be cancelled, well time got away from us due to life and they continued to charge us up until this month and now they won't refund us our money even though it cancelled in February. When I called in September they said there was nothing else I needed to do that it would be cancelled and no more charges after February. We were going to stay with them and get them to come out as needed but they ruined that. We will go with another company, they are not honest and lost our business. It's sad that they would rather have those 3 months of payments rather than 3-4 years of business as needed. Maybe more than that. -Kenneth & Michelle Gabel
I had a very bad experience with this company. The service itself was not very good either. When I later decided to cancel, things became even more frustrating. One staff member told me the cancellation fee would be around $150, but another employee named David later told me it was actually $450. He claimed he was the head manager and “the boss,” and that he had the final say. Getting completely different answers from the same company is unacceptable and extremely unprofessional. The communication was misleading from the beginning, and I feel deceived by the way the contract terms and charges were presented. Very disappointed with this experience and would not recommend them.
They solved our mouse and ant problems. Abhishek did a great job and was very professional.
They were good until I needed them to fulfill upon the warranty. For 2 months texted, emailed, went on company website and filled out form saying I have bugs and spiders. No one contacts me back. Tried several times and last one on corporate site I asked if kelowna was no longer in business. Nothing back so I get another company. Today they reach out with an appointment for my 4th service. I saod cancel, explained and they said although I can cancel anytime I still have to pay for it. They take no accountability that they broke the contract by not fulfilling upon warranty, no response and they said we'll you should have phoned instead. I personally like a paper trail especially for warranty issues. So now they are just going to bill me. So wrong. Be ware. They were good until they weren't.
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