At Insight Pest Solutions, we believe that pest control services should be safe, effective, and affordable. Get a free pest or termite control quote today.
Insight Pest Solutions (insightpest.com) has a 2.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home Services and its reputation is poor. Opinions are polarized: 45% rate it 4 stars or higher while 54% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-10-24.
Reviewers had a great experience with this company. Customers frequently praise the professional and friendly staff for their thoroughness, exceptional attention to detail, and helpful advice during visits. Many people appreciate how technicians consistently take the time to answer questions, explain processes clearly, and ensure properties remain free of pests. Some reviewers were not happy with unexpected cancellation fees and frustrating experiences regarding locked-in annual contracts that were poorly explained. A few other people also felt that certain pest treatments were completely ineffective and mentioned that customer support was unhelpful when handling complaints. Some consumers experienced difficulties trying to reach the appropriate department to resolve billing disputes or end their agreements.
Auto-generated from all reviews of this business. For reference only.
I made a mistake by signing a contract I thought was for a year that turned out to be for multiple years and when I terminated services for lack of benefit I was hit with a 400 dollar penalty. Bad on me for not reading the fine print.
Terrible customer service. Do not use
I left a review on the new customer inquires so I had to come here. Markus was extremely detailed and the way he revealed what he was going to do was like I was his student. He was extremely professional and his attitude was affectionate. It was like he lived here the way he made sure he didn’t miss any areas.
Stay far away from Insight! A pushy door-to-door salesman told me it was a no-obligation trial for $50 and that I could cancel anytime without penalty. He had me sign a tablet that only showed a signature box. Well, turns out I signed a 12-month contract. When the service didn't work and I tried to cancel, they hit me with a $250 cancellation fee. Stop paying for ghost services. #Qu𝘰rentseven’s provides real-time, verifiable data so you know exactly where your investment stands.
Meeting with Hanah and talking about the task at hand. I was very impressed with the great customer service, knowledge about all outdoor related concerns and the education of all outdoor pests. Was able to observe Hannah working today and was very impressed to the end. A very thorough and complete job around the entire house. Thanks again Hanah for all your work and showing Insight Pest Solutions they have a great team of workers.
Mike from Insight gave service today, and he always listens to my concerns and addresses them. In addition to checking the crawlspace, he put a non-toxic spider deterrent in all the nooks and crannys of the garage and shed, as well as around the house. Thank you so much for your continued help!
We had a service for whole year. And were very satisfied with the service. Especially have to mention technician Ricardo who is polite and professional.
Jax was polite, informative and friendly. He went out of his way to ask relevant questions , did not rush me, and made sure I was getting a service I wanted. He explained safety for my pets, and on the day he was very good with my 2 autistic sons. Highly recommended
Insight pest came to my door offering services in the neighbourhood. The sales guy was very shady in the way he presented the "4 treatments" contract. No cancellation was ever mentioned before he shoved a contract in my face to agree to the treatments. After the first treatment and a free call back I had more ants and wasps in my yard than I ever had before. I asked to cancel any further treatments and was met with a $200+ cancellation fee. So now I'm supposed to be out over $400 for a service that didn't work. I should have read the reviews prior to signing up as it seems this is fairly common. I have received other pest control services and they have always worked after the first treatment. It makes sense that they need to rope you into a contract because no one would ever call for a repeat service since it doesn't work.
Dani’s was our technician today and was professional from the get go. He explained thoroughly what work was being done today and asked me if I had any concerns. We have not seen any spiders at all or any other insects inside the house. I have only seen one vole and he moved the mouse bait house closer to the house to eliminate any of my concerns. He reminded me that if anything was to reappear to not hesitate and call the company. I have never had to call back for some extra service. Great job today Dani’s. Very happy customer!
Amine L. Was at my house this week, he was great, happy with his service!!
Beware this company. I missed the fine print and was being charged almost $100 per month and then I had to pay over $500 to cancel service!!!
Rohit came to me home and was very thorough with the inside and outside of my house. He was very helpful. I will request him next time.
Amazing work by Jax today, we conversated on what i needed for my home and he gave me a run down on what he was going to do, how long that would take and how his products work. He is quick, thorough and got the job done within a timely manner. I recommend this company and jax the tech to get rid of pest and get your house back into order.
These guys came to the door last summer and asked if we wanted some pest control. We agreed and they asked us to enter our information into an ipad. At no point did they tell me I was signing up for annual services. Now they keep showing up every quarter and charging our credit card automatically. They come in the middle of winter when there is snow everywhere and tell me the serviced the outside! I keep asking them to remove us but they won't cancel. I call them and they ask scores of questions but won't transfer me to anyone that can cancel. I email them and they won't cancel. They say I have to speak to them. They call me with a phone number that is listed as "potential spam" and leave voice mails to call them back. I call them back and get sent to the same endless loop of questions, but can't get to someone that will cancel. This is a fraudulent service. How do these guys have an A+ on the BBB?
They send a salesman to your door and they literally lie about having signed up people in your own area. They're good at how they sell the product but I tell you, one day, someone is going to hurt your salesman and your Indian technicians. They forge signatures too, beware of this company. They practice the same model in the United States. Word on the street is that Insight Pest Solutions is heavily involved in drug money laundering as well.
Connor Baldwin arrived promptly as promised and despite deep snow and drifts, completed a thorough and attentive inspection and treatment of our home exterior and surrounding property. Pleasant, affable and personable, Connor is a technician that Insight can be proud to number among its employees who are the face of the company.
Total scam!! Never saw anyone on my cameras and been paying monthly. Now I try to cancel service and they want to charge me extremely crazy fees and more months! Don’t fall for these guys
Had a door to door salesman come to my home in September of 2025. He said that because he was going door to door there was a special! 80$ every other month for pest control services that would last the 60 day time frame between visits. Im a single mom struggling with roaches that have lived in this house longer than me. I thought it was a pretty good deal. I made a point to ask a few times if there would be a recurring charge and I was told no, I asked a few times about the price and each time I was told it would be 80$ ever two months for services. My home was serviced once. I got charged, I was told they would call to set up the next visit. They never did. I got billed the following month for 80$. I was co fused because one, I did not receive services. Two, I was told there would be no recurring charge. I went to.the website, removed my card info. I then wrote an email, called them, finally got ahold of someone. Explained the situation, had them escalated my "claim" to a higher up. I was called back, there was a voicemail left basically saying that I signed a contract and that it was stated in the contract there was a month charge of 80$ and bi-monthly visits. I am extremely disappointed in their so called customer service and in the integrity of the company as a whole due to how much false information their door to door reps give just to make a commission. Fraudulent income is shameful and these people should be ashamed of themselves for all the lies they tell.
Very happy with Danny’s visit today. Managing deep snow and still smiling. I’ve been a customer for a few years now and have never regretted acquiring this service. I am in an area with a large new housing development and have not witness any rodent activity and spiders are where they should be… outside!!! It’s a wonderful service. I highly recommend it to anyone who enjoys a pest reduced area.
102 reviews matching
Terminix
Wellaray Coffee Booster
LeafFilter Gutter Protection
A+ Nutrition
Epicooler
smooche
Optery
Tougher Than Tom