At Insight Pest Solutions, we believe that pest control services should be safe, effective, and affordable. Get a free pest or termite control quote today.
Insight Pest Solutions (insightpest.com) has a 2.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home Services and its reputation is poor. Opinions are polarized: 45% rate it 4 stars or higher while 54% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-10-24.
Reviewers had a great experience with this company. Customers frequently praise the professional and friendly staff for their thoroughness, exceptional attention to detail, and helpful advice during visits. Many people appreciate how technicians consistently take the time to answer questions, explain processes clearly, and ensure properties remain free of pests. Some reviewers were not happy with unexpected cancellation fees and frustrating experiences regarding locked-in annual contracts that were poorly explained. A few other people also felt that certain pest treatments were completely ineffective and mentioned that customer support was unhelpful when handling complaints. Some consumers experienced difficulties trying to reach the appropriate department to resolve billing disputes or end their agreements.
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Watch out for the slick sales job. They don't make it clear that you need to cancel 30-days in advance to avoid a charge. Then, even though you've paid for that month, they won't come out and fix the poor job that they did in the initial visit. Our main problem is outdoor spider webs. Both my wife and I think we have worse spider webs than we had before the initial treatment. AVOID!!
The Salesman kid that sold me on having them come over 1 time for $99, I was explicit I ONLY WANTED 1 time spay and I would give them a call when I wanted more services done. I was told that wasn't a problem. Now they have tried charging me over $700 in a couple months and haven't even been to my house since the first time. I called them enplaned it all and they tried saying I can't cancel. On top of it I still had bugs creeping around my house 2 weeks later after the 1 spay, until I did it myself. 0 out of 5 star,. Terrible.
Jordan, thé technician from Insight Pest Solutions came by this week for the quarterly treatment. Jordan was very efficient and professional. We have had a good experience with all the technicians that have been at our house thus far. Thank you.
Be very careful before signing with this company. Their one-year agreement automatically renews unless you cancel on time. Despite quarterly visits and repeated bait-box refills, I continued seeing mouse activity outside my home and in my garage. Their so-called “guarantee” only means they will return to inspect or refill the bait—not refund your money or guarantee that the problem will be resolved. In my experience, the service was ineffective. Read all renewal terms carefully and ask for the exact meaning of their guarantee in writing before signing.
100 percent 5 star service. This company in my honest opinion is: 1. Professional service 2. Respectful and friendly service 3. Thorough in the service as stated prior to arriving 4. Guarantee's their services I could go on and on how happy I am with this service. I fully recommend this company to anyone without hesitation. Dominic Clarke Bay Bulls
Absolutely HORRIFIC company!!! The sales rep specifically told me I was in an agreement for a ONE TIME payment for summer services ONLY. They do their work in May, charge me $300.00. Then they show up in July, do God knows what (can't even tell if any work was actually done), and then proceed to charge me another nearly $300.00. I call customer service to get to the bottom of it and they claim I signed up for yearly services (charged quarterly). There is NO WAY I would have done this becuause I was already skeptical of their services and only agreed to summer service because my wife wanted it done. They refuse to refund even though I told them I would continue summer services only. So they forced my to have to cancel with them entirely and then tell me there's a $200.00 cancellation fee! Appalling to say the least. Stay away from these guys. They are not practicing honest and fair business
My technician was very friendly as well as professional.i asked him to come earlier, he was very accommodating 5 star service all around
First appointment, guy can’t do back yard because chickens out, he says he’ll get office to call schedule for return, so back yard can get done, w/ chickens penned up. No call, no follow up. Two days ago, they call, rodent inspection and eradication available, Cool, I say tomorrow am! Next day…no show, no call. Later when I call, oh, we’ll reschedule. Ok, I KNOW I have mice in garage, under garage, lady says, I’ll make a note of it for service person to get. Next day, guy shows up, insists on looking in attic though I’ve told him there are no mice in my attic. Guy looks, no mice, but you should have more insulation in your attic.(fishing for more jobs?) refuses to do garage, gaslights my Mom when she tells him the office said they’d add it. He leaves. Later, I call to say I’m done third strike, I’m DISSATISFIED, a LOT DISSATISFIED. Guy on phone, says he’ll get account manager on the line… ok, I’ll have them call you asap… 5 hours later… account manager says can’t cancel service unless they charge me $250.00 fee!!!! Effing SHYSTERS.
Hidden fees, salesmen not forthcoming, very expensive
★★★★★? Absolutely not. This has been the worst customer service experience I have had in years. I had been an Insight Pest Solutions customer for approximately five years for mosquito control. While the service was never exceptional, it was generally acceptable—until this season. My mosquito treatments are supposed to run from May through the end of August. On May 28, 2026, I received the standard automated text advising that my first treatment would take place on May 29. I prepared my property accordingly. Nobody showed up. There was no phone call, no email, no text message, and no attempt to reschedule. After waiting almost two weeks, I contacted the company myself on June 10 asking whether they intended to service my property or if I should simply find another provider. On June 23, I received another automated notification confirming service for June 25. This time, a technician actually arrived—only to tell me he would not perform the treatment because rain was expected and that someone would contact me to reschedule. Once again, I was left without service. At that point I called the company and spoke with Mohamed A. He apologized, acknowledged the missed visits, understood that I was hosting a large gathering that weekend, and assured me he would do everything possible to get my property treated before my guests arrived. A few days later, he sent what appeared to be a professional and thoughtful email apologizing for the missed May and June visits and confirming four scheduled appointments, including Friday, July 3, with a note requesting a morning arrival. I genuinely believed the situation had finally been resolved. Then, on July 2, I received the expected automated reminder confirming the July 3 appointment. The next morning, at 10:41 a.m. on July 3, after I had once again prepared my property and planned my day around the appointment, I received another automated message stating that my service had been postponed until July 5 due to "unforeseen circumstances." No phone call. No explanation. No concern whatsoever for the fact that I had specifically explained I needed the treatment before the weekend because of a large gathering. When I called back and asked to speak with Mohamed A., I was astonishingly told that no one by that name worked for the company. Think about that. I had an email from someone identifying himself as Mohamed A., complete with a company signature and phone number, yet I was told that person did not exist. Instead of anyone attempting to resolve the problem, I was transferred to Customer Relations, where I was informed they would be "more than happy" to cancel my account. Not apologize. Not investigate. Not attempt to keep a five-year customer. Just cancel the account. I requested written confirmation that my account had been cancelled. I never even received that. After five years of being a paying customer, this company failed to provide the service they repeatedly scheduled, failed to communicate when appointments were missed, repeatedly made promises they did not keep, ignored my specific timing requirements despite assuring me they understood them, and then appeared more interested in losing a customer than retaining one. I can tolerate mistakes. Every company makes them. What I cannot tolerate is repeated missed appointments, broken promises, poor communication, and complete indifference toward customers. If this is how Insight Pest Solutions treats a loyal five-year customer, I would strongly recommend looking elsewhere.
The service really didn’t make any difference whatsoever. Even with the so-called “$60 discounted” price, it wasn’t worth it. The quality of the service was extremely subpar and fell far below my expectations. What made the experience even worse was finding out that you’re locked into a one-year contract. That was never made clear to me during the sales process. On top of that, they charge a $155 cancellation fee that was never mentioned by the salesperson. In my opinion, the company is more focused on locking customers into long-term contracts than providing a service that’s actually worth paying for. Based on my experience, the service offered very little value, and I would not recommend it.
We just had Rabiul from Insight Pest solutions, to reapply a treatment for ants around our front walkway and he recommended an application of granulars to reach the queen ants that apparently are quite deep in the ground. Very thorough and very polite and respectful. Highly recommended Insight Pest solutions.
Most of the reviews are out of California. They now are preying on us in Alabama. Read yelp. We were promised the moon by their sales rep. we were promised they would go under the house to check for rodents but were told they do not do so. I was charged a $299.00 cancellation fee for a contract we did not sign. I have alerted some city officials here in Dothan and this company will be blacklisted. Sorry California for your misery. They are now camped put here in Alabama
**⭐☆☆☆☆** Very disappointing experience. I signed up because I was told I would only be charged after the service was completed. Instead, I was charged even though only part of the treatment was carried out. When I asked them to complete the service or provide a refund, they refused. They also offered to cancel my contract only if I removed my Google review, which I found very unprofessional. I would not recommend this company.
The technician (Youssef) explained the process and what he was going to do. He proceeded to perform the necessary tasks and then reviewed what he did after he completed the work. He explained what I should/could notice happening in the next 15 days or so. He then explained if I notice anything problematic that they will come out and address the problem.
If I could give 0, I would. This company is a subsidiary of Greenix. Don't fall for the amazing sales pitch. All BS. I've only been a customer for a week and they've lied to me 4 times, missed appointments without a phone call. They're supposed to take care of a bad vole problem I have. The sales guy said they can get rid of them easy. The guy who showed up(on the wrong day) told me they can't. It's on their website that they can. Then he talked to a superior, said they would come back. For 3 days nobody even got back to me. I had to call them. It goes on and on. DON'T BE FOOLED BY THE SALES PITCH. They're horrible
Horrible! 0 stars if it would let me. The reps lie, the price you sign up for they increase before sending you a copy, the products Don't work, their customer service moto seems to be "it's not my job to look after that" then they send you to a voicemail for which No one calls you back. You're better off going Anywhere else.
Stanley just finished spraying our home. Very courteous and did an excellent job. Insight pest control
Do NOT USE THIS company! Absolute SCAM. They don't do anything they claim they will and even if you have a death in the family or you have to move out of the country they will not give you the grace, like a fair & kindly business would, to end the "contract". Please, save yourself, go with an honorable & reputable company like Barrier or Aspen, anyone other than these SCAMMERS!!!!
I had a very disappointing experience with this pest control company. They were unable to resolve our ant problem despite providing their service, which was frustrating enough. However, the biggest issue was their payment process. The staff seemed unable to properly handle basic credit card information to process the payment. What should have been a simple transaction became a confusing and time-consuming ordeal. A company that accepts credit card payments should have a reliable and professional process in place. Overall, I paid for a service that did not solve the problem and had to deal with unnecessary frustration just trying to pay. Based on my experience, I would not recommend this company.
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