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iROCKER

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201 reviews

4.1201 reviews
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About iROCKER

Data updated
Website
irockersup.com
Category
Sports
Location
United States
Status
Unclaimed
Last 12 months
63 reviews
Replies to negative
68% (26/38)
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About this business

iROCKER is the premier outdoor sports and lifestyle brand specializing in inflatable paddle boards and floats. Founded in 2013 by co-founder and CEO Steve Elder, iROCKER began as a passion project with a vision to redefine the paddle board industry and build a strong, connected community on the water. Today, iROCKER has grown into one of the fastest-rising outdoor brands, with a portfolio that spans four categories: iROCKER, BLACKFIN, ULTRA™ and iLAND®.As the brand continues to evolve, iROCKER remains committed to delivering top-quality gear designed for both performance and play—whether you’re chasing adventure on a paddle board or unwinding on a float. With innovation, design, and functionality at the forefront, iROCKER’s mission is simple: create products people trust, love, and are proud to experience life on the water with.For more information, please visit https://www.irockersup.com/

Written by the business, not verified by us.

Is iROCKER legit?

iROCKER (irockersup.com) has a 4.1 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Sports and its reputation is good. 76% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 68% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-05.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly support team for their extremely prompt, professional, and genuinely helpful communication when resolving various order issues successfully. Many individuals also deeply appreciate the high quality, reliable overall performance, and wonderful design of the paddle boards and included gear. Though some reviewers were not happy with product durability, noting major problems like peeling glue or failing seams after minimal water use. A few other people also felt that the available warranty options and customer support responses addressing these specific damages were ultimately very unhelpful.

Auto-generated from all reviews of this business. For reference only.

What people say

Question about replacement parts

I had a question about replacement parts and Brittany immediately responded. She also looked further into options to find the best solution for my needs. She was amazing and I'm even more happy with my board knowing the support that is available if anything comes up. Thank you, Brittany!

GREAT PRODUCT AND CUSTOMER SERVICE

I've had 2 iROCKER boards and an electric pump for 4 years. They have been sturdy, durable and have worked flawlessly. Recently, my electric pump died, after YEARS of service, saving my arms for paddling. I called iROCKER to see if there was a was to troubleshoot it, and there really wasn't - so I asked for a discount code, never hurts to ask. AND THEY GAVE ME ONE!!! I did a lot of research before I purchased these boards and pump - I have been thrilled with the performance for all the gear and always recommend the products whenever I take friends or clients out on the water. The boards are super stable and that makes it easy to teach new paddlers. Thank you iROCKER for the great gear, the discount - I'm excited to try out the new portable battery that was bundled with the new electric pump. CHEERS!

I am trying to learn the situation of my order US-262527

I am trying to learn the situation of the shipment of my board that I purchased from EU website. I has been a week that being ordered, I just got the confirmation email and haven't get the shipment information yet. I already sent an email to irocker.info but the situation is still same. order US-262527 I wasn't able to order some extras from the EU website and I had to order them from the US website and it is frustrating that I have to pay serious customs and shipment fees. US-262529 & US-262626

Reply from iROCKER2025-07-07

Hi Enis - Thank you for your feedback. As noted on our international site, we are currently only shipping within the US and Canada and have paused international shipping for the time being. We truly appreciate your interest in iROCKER and understand how frustrating this might be if you're located outside of those regions. While we don’t have a timeline just yet, we’re actively exploring options to bring international shipping back in the future. Please feel free to check back with us or join our email list for updates—we’d love to reconnect when we’re able to expand again. -Your iROCKER Team

I ordered a center fin for I rocker sup…

I ordered a center fin for I rocker sup and received a side fin that I cannot use and when I tried to return it, was told I can't because it would cost $30.00 to ship it, which is ridiculous as it is small and weighs very little. So, now I am out ~$20.00 for a totally useless to me piece of plastic.

Reply from iROCKER2025-07-07

Hi Catherine - thank you for sharing your feedback. A customer experience rep will be reaching out to further assist you. -Your iROCKER Team

Best paddle board in the market

I purchased the iRocker All-Around 10' paddle board in July 2022 and made countless great memories with it on the water with friends and family. Unfortunately, it ruptured unexpectedly during a recent beach outing. I reached out to iRocker customer service, and Kyra responded promptly. She was exceptional—handled everything professionally, reviewed my photos, and without any hassle, issued me a brand-new upgraded board. I’ve rarely seen this level of integrity and commitment to quality. iRocker truly stands behind their product and warranty. I highly recommend iRocker to anyone in the market for a paddle board or accessories. Their gear is well-built, reasonably priced, and backed by outstanding customer service. Definitely check them out.

The package was damaged and the cup…

The package was damaged and the cup holder is cracked.

Reply from iROCKER2025-07-07

Thank you so much for your feedback, and we’re truly sorry to hear that your package and product arrived damaged. Our team has reached out to you directly to help resolve the issue. Thank you again for bringing this to our attention. -Your iROCKER Team

Defective equipment …

The order was shipped and received promptly. However, the inflation device overheated at 3.89 psi rendering it useless.

Reply from iROCKER2025-06-30

Hi Leslie – We're so sorry to hear this happened with your pump. Sometimes the power source—whether it's the cigarette lighter or the battery—can contribute to a 12V electric pump overheating. A member of our Customer Experience team will be reaching out shortly to assist you further. -Your iROCKER Team

I was noticing a slow leak in my board…

I was noticing a slow leak in my board and was trying desperately to find where it was coming from. I did the soap test on all of the seams and the valve. I never could find where the leak was coming from, until last Friday, I came down to the dock and noticed that it was significantly deflated.I also saw a complete seam failure of about 2 inches in length. I submitted a video to I rocker and Britney and Kyra were so kind in helping me quickly get it replaced. I was lucky that it was still under warranty.I was very pleased that a replacement came in four business days. I hope this one will last at least three years. Not sure go back to an inflatable in the future, but I am happy with the I rocker

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