iROCKER is the premier outdoor sports and lifestyle brand specializing in inflatable paddle boards and floats. Founded in 2013 by co-founder and CEO Steve Elder, iROCKER began as a passion project with a vision to redefine the paddle board industry and build a strong, connected community on the water. Today, iROCKER has grown into one of the fastest-rising outdoor brands, with a portfolio that spans four categories: iROCKER, BLACKFIN, ULTRA™ and iLAND®.As the brand continues to evolve, iROCKER remains committed to delivering top-quality gear designed for both performance and play—whether you’re chasing adventure on a paddle board or unwinding on a float. With innovation, design, and functionality at the forefront, iROCKER’s mission is simple: create products people trust, love, and are proud to experience life on the water with.For more information, please visit https://www.irockersup.com/
Written by the business, not verified by us.iROCKER (irockersup.com) has a 4.1 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Sports and its reputation is good. 76% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 68% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-05.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly support team for their extremely prompt, professional, and genuinely helpful communication when resolving various order issues successfully. Many individuals also deeply appreciate the high quality, reliable overall performance, and wonderful design of the paddle boards and included gear. Though some reviewers were not happy with product durability, noting major problems like peeling glue or failing seams after minimal water use. A few other people also felt that the available warranty options and customer support responses addressing these specific damages were ultimately very unhelpful.
Auto-generated from all reviews of this business. For reference only.Had to make a warrenty claim and the process was simple and they sent me a new board. I'm veryimpressed with both the products and the company (shout out to KYRA for being awesome). We have 3 of their boards and will get more as my kids get bigger.
I have been a loyal supporter of iRocker products for over 5 years. I currently have 3 boards and love each of them. They are reliable, easy to take care of, and very stable. I have recommended them to many friends and family. You will not regret getting one of their products.
Best iSUP you can buy! I have so many of their products at this point and I love every single one. Durable and incredible build quality.
I’m truly grateful for my iROCKER paddle board. It’s given me the freedom to explore lakes, rivers, and hidden spots I’d never reach otherwise and the best part is I get to bring my pup along for every adventure. The board is stable enough for both of us, even when he’s curious and moving around. It’s opened up a whole new way for us to connect with nature. I’ve had some unforgettable moments out on the water thanks to iROCKER, and I’m thankful to have a board that’s reliable, well-made, and built for real adventure. The model I use is the Blackfin XL
My board is awesome and I love it. The customer service was mid. I ordered my board late in the night and I realized I didn’t order the one with the bag, I immediately emailed to cancel or switch which one I ordered and they said it was already on the truck. So that sucked.
Hi Leslie - Thanks so much for your review—we’re glad to hear you love your board! We’re sorry to hear the experience around your order wasn’t ideal. Because our system is designed to ship quickly, we’re currently unable to make changes once an order is placed. We know that can be frustrating, especially when the realization comes shortly after ordering. At the moment, our original boards do not include a bag, but bags are available for purchase separately if you’d still like to add one. We appreciate your feedback and will absolutely pass this along to the team as we continue to improve the experience! -Your iROCKER Team
I recently had an outstanding experience with the iRocker Support team regarding the warranty on my Stand Up Paddleboard. Kristin and Kyra were incredibly helpful and efficient in processing my request for a replacement. Their prompt responses and willingness to assist made the entire process smooth and hassle-free. I’ve always loved iRocker’s products, but their exceptional customer support truly sets them apart. It's rare to find such dedicated and friendly service. I highly recommend iRocker not only for their quality paddleboards but also for their top-notch customer care. Thank you, Kristin and Kyra, for making this experience so positive!
I ordered two new blackfin model xl 6.0. board packages with accessories and everything showed up except for one of the travel bags. I called customer service and Brittany was quick to see that it had been missed in procurement and got one sent out to me the same day that I called in! Super excited to get these boards out on the water with my girl and our dogs this weekend! Rock on iRocker!
Why too expensive for shipping when it takes so long. I should of had the hose for the pump last week Friday it’s Monday and I still won’t receive it. I am still loving my board I bought in 2021 it’s fabulous the pump itself is great the hose sucks would think there would be a more flexible hose. I am still not impressed with customer service nit sure if this is just a mom and pop type of company if so then i understand but when there’s so much advertising you would think the service would be better
Thanks for your honest feedback—and for being a loyal customer since 2021! We’re glad you’re still loving your board and pump, though we’re sorry for the delay and frustration with the hose and service. We try to provide detailed info and be transparent about shipping times: orders typically process in 1–3 business days, with delivery in 3–5 business days depending on the destination. We truly appreciate your patience and your feedback. -Your iROCKER Team
NICE DELIVERY AND PRODUCT. NO SET UP OR WARRANTY INSTRUCTIONS CAME WITH MY PRODUCT. EMAILED CUSTOMER SERVICE AND NEVER HEARD BACK. LAME.
Hi Mike – thank you for your feedback, and I apologize for any confusion. For all purchases made directly through our website, there's no need to register for warranty—your order is automatically tied to the name and email address used at checkout. Our team would be happy to assist you with a Quick Start Guide specific to your product, or you can visit this page to access manuals and setup information: https://irockersup.com/pages/product-manuals-catalogs -Your iROCKER Team
I cannot say enough about the customer service at iRocker. I accidentally damaged my SUP before ever getting to use it and the customer service team was kind enough to offer me a replacement of a similar nature to the board I originally bought at no charge. I would recommend them to those looking to buy from an honest company that cares about their customers.
I ordered a replacement tube for my electric air pump. No problem w the delivery of the item. My complaint is with the item itself. I love my board and use it often. The part that goes into the valve broke and I ordered a new one. I babied thos second one because of how easy the fiemrst one broke. I've just recieved my third one. The plastic that gets inserted to the valve breaks easily. It should be made of some type of metal? Something that doesnt break so easily. I was aware and was sooo careful with the second one and it broke sooner than the first one. I'm also having an issue with my handle in the middle of the board. Its coming out/off. That just happened the other day and I haven't had a chance to address it yet. I really do love my board and would recommend your company and product. As I said I use mine often, so I expect the wear and tear. I put a strap on the metal rings to carry it from now on. But the hose breaking for the air pump is annoying!
Hi Kristi - Thanks so much for the feedback—and for being a part of iROCKER! We're glad you love your board, but we’re sorry to hear about the hose and handle issues. We appreciate your note about the pump hose durability and will pass it along to our product team. If you ever need help with the handle, our customer experience team is here for you. - Your iROCKER Team
Excellent customer service. Responses were within a reasonable timeframe and my issue was resolved to my satisfaction. I would not hesitate to do business with iRocker again.
Overall, the quality of the board is a great. I purchased this product before in a different color scheme and I've really enjoyed it. What I don't enjoy and am really disappointed this time around is the fact that advertised on the website the color of this board is maroon and grey. What I received was a board that was pink and a purple maroon color. Last thing. For $800+ these boards should come with a case. Spending another $100-200 is ridiculous. Please do better Irocker
Hi Michael - Thanks so much for your feedback—and for being a returning customer. We’re glad to hear you’ve enjoyed the quality of our boards, but we’re sorry to hear that the color didn’t meet your expectations this time. We do our best to showcase our products and lifestyle imagery as accurately as possible, though lighting and screen settings can sometimes impact how colors appear. We also appreciate your thoughts on packaging and accessories. Your input helps us improve, and we’ll be sure to pass this along to our team. Thank you again for being part of the iROCKER community. – Your iROCKER Team
Hi Christopher - we apologize your order has not arrived yet, a member of our team will reach out with tracking details. -Your iROCKER Team
The patches and patch kit sent to me do not match my board $800 board. I do not want some crazy obnoxious contrasted colors different than my own board on it in the event I ever have to use it. Id like the matching kit.
Hi Felicia - Thank you for your feedback, and we completely understand wanting any potential patch to match your board. We will have a member of our team reach out to further assist you. -Your iROCKER Team
Brittany was so kind and helpful when I reached out about troubleshooting a couple of products! She was quick to respond to my emails & went above and beyond to fix my issues - even offering to reach out in the future if she finds an alternative to a missing piece I need! She even linked amazon pages for replacement fuses that would fit the air compressor pump that they sell. Super helpful, above and beyond customer service & just a general delight to have gotten to “e-meet!” Thank you, Brittany - paddle on!
Tried to return my purchase. Due to wrong size. The return is $30 and I would owe you another $13.00. Super uncalled for. I will be purchasing my center fin from Amazon and will not be buying anything else from your company.
Hi Sonja - We’re sorry to hear about your return experience and understand your frustration. Your feedback is important to us, and we’ll be sure to share it with our team as we continuously look for ways to improve the customer experience. — The iROCKER Team
Need a SUP? Go to iRocker, great quality, great range, great prices! Need aftercare or support? Go to iRocker, paid my money 4 years ago and they still care enough about me to help me out. Brilliant product, brilliant staff!!!!
second time dealing with Irocker. Great company. Several family members have different Irocker models and we havent had a bad experience yet.
I have had an irocker cruiser for 3 and a half years. I have used it 5 times only. On the last occasion whilst in use (and used correctly and kept in the shade, pumped up to the correct psi and had been pumped up for just over 12 hours only) it exploded at the seam. Incredibly dangerous. A huge safety issue and I wouldn’t trust anyone to use an irocker now. I was luckily not on my own this time so my friend could help me. Lucky it wasn’t a child. I’ve been told it’s out of warranty and it was my fault because it must have over heated. How can it overheat in the water whilst being used for 2 hours? Ive only ever used it in the north of England - I’ve seen paddle boards abroad in high temperatures which have managed absolutely fine and have been inflated for days!!!! Why did none of the other hundreds of paddle boards I saw on the lake over the weekend explode like mine? Surely there’s something wrong with mine? But they aren’t willing to accept any blame. I’m incredibly disappointed in this company and I would avoid at all costs as they clearly do not take safety seriously or respect their customers. These boards are not cheap and I feel like I’ve been robbed.
Hi Emilie - We’re truly sorry to hear this and glad you’re okay. Safety is incredibly important to us, and we understand how upsetting this must have been. Inflatable paddle boards naturally have a 3–5 year lifespan due to adhesive breakdown over time—even with minimal use. Environmental exposure, storage, and age can all affect seam integrity. While your board is outside the warranty window, we’re happy to review the case further if you reach out to our team directly. We appreciate your feedback and are sorry for the disappointment. -Your iROCKER Team
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