Awesome shop with good customer support
I'm really happy with the quality of the products and the customer support ist exceptionally good. I can't recommend this brand enough.
About iROCKER
Data updated- Website
- irockersup.com
- Category
- Sports
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 63 reviews
- Replies to negative
- 68% (26/38)
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About this business
iROCKER is the premier outdoor sports and lifestyle brand specializing in inflatable paddle boards and floats. Founded in 2013 by co-founder and CEO Steve Elder, iROCKER began as a passion project with a vision to redefine the paddle board industry and build a strong, connected community on the water. Today, iROCKER has grown into one of the fastest-rising outdoor brands, with a portfolio that spans four categories: iROCKER, BLACKFIN, ULTRA™ and iLAND®.As the brand continues to evolve, iROCKER remains committed to delivering top-quality gear designed for both performance and play—whether you’re chasing adventure on a paddle board or unwinding on a float. With innovation, design, and functionality at the forefront, iROCKER’s mission is simple: create products people trust, love, and are proud to experience life on the water with.For more information, please visit https://www.irockersup.com/
Written by the business, not verified by us.Is iROCKER legit?
iROCKER (irockersup.com) has a 4.1 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Sports and its reputation is good. 76% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 68% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-05.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly support team for their extremely prompt, professional, and genuinely helpful communication when resolving various order issues successfully. Many individuals also deeply appreciate the high quality, reliable overall performance, and wonderful design of the paddle boards and included gear. Though some reviewers were not happy with product durability, noting major problems like peeling glue or failing seams after minimal water use. A few other people also felt that the available warranty options and customer support responses addressing these specific damages were ultimately very unhelpful.
Auto-generated from all reviews of this business. For reference only.What people say
Kyra was great!
I had a delivery issue that went south, but Kyra took care of it and made it right. Kyra was very friendly and professional and very responsive. Thank you Kyra, and iRocker!
Stable Ride
I purchased the Model X 6.0 and really enjoy its hardboard feel and stable ride. Tracks well. And looks awesome!
Kyra is so helpful and kind
Kyra is so helpful and kind! She is a big reason why I am so glad that I went with iRocker. Good customer service makes truly all the difference!
The blackfin XL is a very well…
The blackfin XL is a very well constructed board and is my first paddle board. Great experiences so far with this board. Easy to transport and is very functional for a fishing rig. I would give my rating 5 stars if the box my order was shipped in wasn't damaged and opened. Also I wasn't shipped a carrying handle when it was part of my order. Upon arrival I was missing parts and the box was opened and damaged.
Blackfin
i bought the Blackfin to go fishing on the little coves by my house on the bay, an added bonus is my wife has a iRocker SUP and we can paddle around when i'm not fishing.
Love my SUP
Love my SUP! Easy to set up, deflate, weight is good, and fins are easy to attach and deflate. Pump makes everything super easy! My only wish is that it came with a bag to store everything in.
The board arrived very promptly and…
The board arrived very promptly and everything was in order
I have been reviewing Sups for awhile…
I have been reviewing Sups for awhile now. I've decided on the Original Cruiser 10.6. When I called in for assistance, Kira was so helpful and patient with all me questions. I'll post again once I'm out on the water with my new sup.
Fast response, clear answers
Fast response, clear answers, and an immediate solution on which SUP board to buy. Brittany was excellent and I ended up buying a board. She also gave me a $25 discount which was nice of her.
Great Customer Service
I was shipped several items, one of which was incorrect; however, after contacting them I was able to keep the extra piece and they shipped the correct one within 1 day. Nice!
Irocker Sup is a top notch Co.
They offer a wide line of top quality boards. Right now I paddle the Blackfin XL. But I have personally field tested many of the models in Alaska & Mexico and they have held up perfectly!! Great people to deal with and the worldwide irocker family is phenomenol.
Customer service
Customer service! My warranty was three days past the three year mark but they still replaced my board.
Blackfin is the best!
Been using this brand for over 5 years! Each board just keeps getting better! My newest board was the black fin model V and it was faster and such a beautiful design. Highly recommend any irocker boards, but the blackfin is high quality and versatile! Irocker keeps getting better every year!
Amazing company
Amazing company! The boards were high quality, and the staff was super friendly and helpful. Everything was smooth from start to finish. Caught a beautiful sunset and even saw dolphins! Highly recommend this company for anyone looking to get out on the water.
My battery pack stopped working after…
My battery pack stopped working after only a few uses and iRocker promptly replaced it no problem! Customer service was great!
Unhappy with customers service
I ordered a carbon fiber paddle, unfortunately when it arrived, the two shafts did not align with the locking mechanism. Irockers customer service is not available by phone and only respond by email. Their process takes a 1 to 2 days to respond which is inconvenient to the customer. I feel if you're gonna have a business a customer service representative should be available during working hours, whether that be by email and or by phone.
Reply from iROCKER2025-07-25
Hi Brian - thank you for your feedback! We apologize there were some issues with your paddle. Our team is here to help and can be contacted via out contact us form or Monday through Friday from 9am - 5pm EST (excluding holidays) at 866-985-8367. We will have a representative reach out to further assist you! -Your iROCKER Team
Slow/unresponsive support.
Wrong item was sent. Quite slow and unresponsive in getting the issue resolved.
Reply from iROCKER2025-07-25
Hi Will – Thank you for your feedback! A Customer Experience agent will be reaching out to provide further assistance. We appreciate your patience!
iLAND Products
I used the new iLAND products last week on my vacation and I must say they are incredible! The magnets for the attachments are super strong and a really smart way to attach different accessories. The new boxes even look and feel great! Make sure you put the included black attachment bar in the iLAND chair BEFORE you blow it up though. Otherwise you will have an impossible time getting it in there.
Amazing customer service for a warranty…
Amazing customer service for a warranty item, and I love my iRocker SUP board as well!!
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