iROCKER is the premier outdoor sports and lifestyle brand specializing in inflatable paddle boards and floats. Founded in 2013 by co-founder and CEO Steve Elder, iROCKER began as a passion project with a vision to redefine the paddle board industry and build a strong, connected community on the water. Today, iROCKER has grown into one of the fastest-rising outdoor brands, with a portfolio that spans four categories: iROCKER, BLACKFIN, ULTRA™ and iLAND®.As the brand continues to evolve, iROCKER remains committed to delivering top-quality gear designed for both performance and play—whether you’re chasing adventure on a paddle board or unwinding on a float. With innovation, design, and functionality at the forefront, iROCKER’s mission is simple: create products people trust, love, and are proud to experience life on the water with.For more information, please visit https://www.irockersup.com/
Written by the business, not verified by us.iROCKER (irockersup.com) has a 4.1 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Sports and its reputation is good. 76% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 68% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-05.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly support team for their extremely prompt, professional, and genuinely helpful communication when resolving various order issues successfully. Many individuals also deeply appreciate the high quality, reliable overall performance, and wonderful design of the paddle boards and included gear. Though some reviewers were not happy with product durability, noting major problems like peeling glue or failing seams after minimal water use. A few other people also felt that the available warranty options and customer support responses addressing these specific damages were ultimately very unhelpful.
Auto-generated from all reviews of this business. For reference only.High quality board, electric pump is super easy to use pumps up to 15 psi in no time. Feel very stable on the Cruiser 7.0 even with 2 folks on board. All of the accessories are high quality as well, If I need another SUP I'll be coming here!
I own several iRocker paddle boards and I am extremely happy with them. The boards are stable and nimble, and easy to inflate and set up. I recently had a problem with one, and Lou & The iROCKER Customer Experience Team were amazing. They responded quickly and made the whole process simple. They exceeded my expectations, and most importantly, got me back out on the water. I highly recommend iROCKER for the equipment and for the customer experience.
I’ve had my first iRocker board for 4+ years and it’s still in great shape. Loved it so much I bought a second this summer! Quality is top-notch, and when a paddle was missing from my order, they shipped a replacement the same day. Excellent products, excellent customer service.
Even though we returned items ordered, the customer service team was outstanding! Highly recommend iRocker. They do strive to make the experience seamless and guilt-free. Spoke with several reps over the course of 2 weeks. Hudson was very understanding, helpful and provided great follow-through. Thank you!
Hi Todd & Mary - Thank you for your kind words! We’re so glad Hudson and our team could make the return process as smooth and stress-free as possible. We truly appreciate your recommendation and hope we can welcome you back to the iROCKER family in the future.
I ordered something for my husband that arrived quickly, however it was the wrong item. I emailed the Customer Service Team and received a lightning fast response from Lou. To my delight, the issue was handled with care and within moments of my email. I’d like to give a shout out to the most excellent service and iRocker on my friends!
Love the IRocker boards but this second one we just ordered cane with a missing paddle.
I would like to shoutout Lou for excellent customer service! Lou helped me troubleshoot an item and provided me with a great solution. Thank you for the swift responses and fantastic products!
Fantastic customer support!! I was trying to use a discount code for healthcare workers through ExpertVoice but the code wasn’t working, and ExpertVoice had been unable to help me. I sent screenshots through the iRocker customer support form and had a reply <30 min later from Hudson. After some back and forth and troubleshooting, the code still wouldn’t work, so they provided me with my own code that provided the same discount price offered through ExpertVoice! I was very impressed with how quickly they replied and so happy that I was able to get the discount and purchase my new board in time for an upcoming trip!
Hi Julia - We’re so glad to hear Hudson was able to help you out and ensure you still received your healthcare worker discount! 🏄♀️ Your kind words mean a lot to us, and we’ll be sure to pass along your praise to Hudson. We hope you enjoy your new board and have an amazing upcoming trip — can’t wait to see where your paddles take you!
First of all I love the products this is my third I rocker board and own many of the accessories. When my third board was delivered it was missing a fin. It did take several attempts for the company to respond. However once in touch they were outstanding. Not only did they send out a replacement they sent a great cooler for my trouble …. That is good customer service!!!
Hi James - Thank you so much for your patience — we know peak season can mean higher volumes, and we truly appreciate you hanging in there with us. We’re so glad to hear you’re loving your iROCKER boards and accessories, and that our team was able to make things right quickly once connected. Enjoy your new fin (and the cooler!) — we can’t wait to see where your next adventure takes you.
Rapid shipping, great product. One missing fin in the box. Wrote a short email to them, got an immediate response from someone who was really on the ball, and within 12 hours the fin was being shipped to me. Excellent customer service and great recovery from a small error.
I did not receive the backpack that I added to my order.
Hi Dana - we're sincerely sorry for the product missing in your order. Our customer experience team has reached out to to help quickly resolve this issue! -Your iROCKER Team
Working with Brittany was extremely helpful. I have two SUPs that were damaged (blown downstream during storm) and she provided me with many options for repairs. She was thorough and timely with her responses.
Brittany was amazing! She helped me figure out which SUP I wanted, and then was able to guide me through the delivery process and other questions I had, over multiple emails. She went above and beyond to make sure I had a good shopping experience with my hard board, and made me feel like part of the iRocker family. I highly recommend Brittany, and iRocker in general, for anyone who wants a quality product and outstanding service.
Received my two coolers and back up electric pump with the battery pack. Love the coolers, I have one for a gift for a fellow paddleboarder. Can't wait to use the battery pack. Love my iROCKER SUP!
We received our order quickly but, unfortunately, they sent the item in the wrong color. I notified them and they responded quickly and remedied the matter better than expected. The customer service was top notch!
Irocker does stand behind their products! We are going to purchase from them again, you won’t be disappointed!
Rocker always has good sales going on. I bought my new SUP bag because I needed a new one and I was able to get a really good one on sale. The purchase was easy. They shipped item quickly and I received it within a week. Great customer service.
Amazing SUP! (iRocker All Around 11 ft 7.0) Super stable on the water; the deck is very comfy on the feet when standing; extra bungee cords on front and back are great for gear; the plethora of handles makes carrying and moving the SUP so easy. Make sure you have it inflated to the correct PSI; since my package came with the electric pump, you just set the desired PSI and the pump shuts off once the board is at that PSI. (Electric pump is so worth it!!) I had some questions regarding the warranty, and I received an email response pretty quickly. The YouTube videos from iRocker are also super helpful.
Hi LF - Thank you for the awesome review! We’re so glad to hear you’re loving your All Around 11' and finding it stable, comfy, and easy to carry—exactly what we designed it for! And we couldn’t agree more… the electric pump is a total game changer. We’re also happy to hear our team and YouTube videos were helpful along the way. Wishing you endless good times on the water!
I purchased the cruiser for my very first board and I love it. There was a delay in receiving the paddle because the warehouse in Canada was out of inventory but once I received it I hit the water and loved the experience. My electric pump was stopping at 11 or 12 psi so I reached out to the company and they responded immediately and completed the warranty on my behalf and I am now waiting for my new pump to arrive. Even though there were a few hiccups along the way I would still choose irocker 100 percent because of the quality of the board and the customer service experience.
Hi Julie - Thank you so much for sharing your experience! We’re thrilled to hear that you’re loving your Cruiser as your very first board—what an awesome way to start your paddle journey! We're sorry to hear about the initial delays and pump issue, but we're glad our team could step in quickly and help make it right. Your patience means a lot, and we’re grateful to have you in the iROCKER community. Here’s to many more adventures on the water! -Your iROCKER Team
One of the reasons I decided to purchase from iRocker was their customer service reviews. Unfortunately my box came damaged and it resulted in cleaner spilling all over the contents. Fortunately I was able to secure replacement of the ruined products after sharing pictures of the damage. My only complaint is there was no way for me to call customer service to report the damage, and needing to wait for email communications has really delayed the process of getting a replacement. I’m currently on day 5 of emails, waiting for confirmation that my replacement will be fulfilled and shipped.
Hi Kasey - thank you for providing your feedback! For future questions and communication, we do have our phone lines open 9am - 5pm EST (excluding holidays) at 866-985-8367. We hope you receive your replacement products asap!
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