We are a family owned heating and air conditioning company.Because my name is on the business, I work hard to make sure you get the best possible shopping experience. I look forward to hearing your comments.- Doug Ingram (Founder and CEO)
Ingrams Water & Air (iwae.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Utilities and its reputation is good. 86% of reviews are 4 stars or higher and 11% are 1 star; The business has not yet replied to negative reviews; 10 of them were added in the last 12 months. Last updated 2026-08-11.
When order was delivered I was missing 4 indoor units. The website is a mess and no one you talk to has a clue what they are doing it’s always send it to another department. I have a customer waiting on these units and still haven’t received the full order. I will never use this company again.
My contact at Ingram's was excellent to work with and was well versed on the Mr. Cool products I was interested in. There information was right on point and the order showed up very quickly and was packaged well.
Ordered a defrost board for my unit. When it hadn’t shipped in a few days I made contact with Angela. She was very polite and helpful with getting my part shipped before the arctic blast came down to Arkansas. I received my part a few days later and installed. Part was perfect fit. Unit works like a brand new one now. Thanks to Angela.
I appreciate how the product was shipped to us and it really was shipped pretty quickly.
Paul was extremely helpful with everything I needed. He was also able to connect me with another individual to assist with connecting the ECOBEE thermostat. I only wish Mr. Cool could provide the same level of excellent support.
Tammy was very helpful when I ordered my unit for my home. She was friendly and courteous and made sure I had everything I needed for the unit.
I got what I needed for my AC/Heater unit.
Delivery was slower than expected and I was told that I would receive a line set of which I didn’t receive. Installation was easy and unit performed correctly.
From our first call to Ingram's until installation the experience was informative and easy. Matt did an excellent job explaining everything and the instructions were clear. Even delivery by Averitt was painless.
Great experience fast shipping easy to install
Great company, fast service.
Expertise, Knowledge, simplification of ordering process, response to question recommendations working with elizabeth
Through email Angela Thomas was extremely helpful and always an immediate response to my questions. We had a problem with UPS shipping losing the shipment but Ingrams sent out another order to replace lost item.
I received a damaged package unit. It was concealed damage so I could not note the bill of lading or leave a complaint with the shipping company. I also ordered a propane conversion kit that was not shipped with the unit. I had the installation scheduled the following week after receiving the unit. It took a few more days to get the pad ready, etc than planned. So I unboxed the unit and found the end panel crushed in. I removed it and found obvious damage the condenser coil. I contacted your customer service and got the run around for approx 3 weeks. I could not speak to anyone who make a decision and finally a month after the unit was supposed to be installed, I had to try and repair the unit the best I could so hopefully no one would notice. It cost me a customer who claims they will not use me again and I feel the same about you. I have bought a considerable amount from you, but probably will not again.
I'd like to say to the woman in the parts department for helping me out getting my new defrost board ordered. Please tell her Thank you for me.
overall, good support.
Answered all of my questions before ordering. Order process was efficient. Representative was professional, pleasant and patient. Order shipped the next day, arrived a few days later. Order was accurate. Installed with no issues. No complaints. Excellent start to finish.
I like buying from Ingrams. The equipment I wanted was on sale and in stock. I was surprised they charge for shipping where in the past shipping was free. I’m not happy about ABF being the shipping company. I live in Rural California and ABF has said each time they don’t have a full truck so deliveries are delayed. Sometimes a week or more. Very sad
The quick/prop delivery with NO problems. Unit installed and works great! Thank You
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