Ingrams Water & Air

Eric was great to work with!

Eric was great to work with!! The guys in the warehouse were really good and got me loaded & gone

great service.Boss

great service.

Owner Blue Northern A/C and Heating

Had parts friendly and shipped on time

Ingrams is the BEST!

I have purchased many mini splits from Ingrams over the years. They are the BEST! You can trust them to provide great prices and ALWAYS ship on time. I would never buy from anyone else!

Easy to order and pick up

Easy to order and pick up, everyone is friendly and knowledgeable.

Great customer service, great products.

Knowledgeable staff, great customer service, fast shipping.

Great Service; No problems, No complaints. …

I was able to get the right part quickly found and a price quote provided by the Department answering my Phone Call. I was given very polite extra guidance by a CSR who took the initiative to call me back and help ensure I had a good experience. The Price was reasonable considering shipping was included. The emailed link made it quick and easy to follow-up in placing an order. Actual Part replacement was quick and easy, everything fit. Overall, No problems, No complaints.

The people were prompt and helpful

The people were prompt and helpful. Great customer service on a warranty issue.

The first furnace I bought was great…

The first furnace I bought was great everything works fine. The second one is not working. I have contacted support several times and all I get is short unusable answers or no replies at all from tech support. Update: after complaining on chat I got a response and they helped me get the until up and running… which was my fault, double check you wires for breaks after using a wire stripper on thermostat wiring.

Ingrams is the greatest

Ingrams is the greatest ! They are so helpful in answering any and all questions and I had many ! You just cant get that from the big box stores , I live in Pennsylvania and just got my second unit for another area of my home from them and they are in Kentucky! They are so knowledgeable , and the big box guy maybe going to paint and nails next ! He just doesnt know as much in my opinion .Any issues or questions you may have Ingrams people have the answers and help . If you're not happy for some reason , they dont stop until you are ! The people are knowledgeable, friendly , and all so patient , even if you have a ton of questions !!! I highly recommend them . You wont be sorry if you do . P.S. And The Mr.Cool is great too !

Excellent customer service

Excellent customer service, fast shipping.

Fast and Easy.

Ingram was fast and easy to work with. I am very pleased with my experience.

Easily found my part and shipped it…

Easily found my part and shipped it quickly!

Still waiting on parts!!!!

Still waiting on parts!!!!! Very disappointed!

I have bought two damaged units from…

I have bought two damaged units from these people. One for my rental property and one my house just recently both got delivered quickly and both are still working without any issues. Do I recommend of course I do. Thank you for reading, real customer here not AI

Quick and easy ordering with…

Quick and easy ordering with knowledgeable staff available. Fast delivery times also.

Awesome experience.

The guy I talked to to place my order for my heat pump was awesome. He took the time to actually talk with me and listened to all my questions and made sure he had taken care of everything I needed before finishing the call.

Customer Service 0 - Shipping 5

An inability to get a part# from the service people here and at MrCool have led to a beyond disappointing customer service experience. Part #'s make things easier to look up and verify what is needed, and it was on the order taker's computer, she told me that but not the #. And it is on the receipt and the shipping papers. It's NOT TOP SECERETI It took almost three full days to get anyone to either email or call me back, but that doesn't compare to the three months that i have been waiting on MrCool to respond. We did get the part finely, and it only took three days shipping, amazing! Shipping is the Only reason i gave them the second star! I see this as less than acceptable customer service, but i understand this is what Corp. América has come to. DO NOT buy MrCool or deal with Ingrams if at all possible. If you must, pack a few days worth of food and cloths for the journey into CUSTOMER SEERVICE HELL!

Mr Cool Hyper Heat

Salesmen were very informative and helpful. Made a weighted decision a lot easier to make. Price was very fair. The whole process was easy.

Excellent customer service