We are a family owned heating and air conditioning company.Because my name is on the business, I work hard to make sure you get the best possible shopping experience. I look forward to hearing your comments.- Doug Ingram (Founder and CEO)
Ingrams Water & Air (iwae.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Utilities and its reputation is good. 86% of reviews are 4 stars or higher and 11% are 1 star; The business has not yet replied to negative reviews; 10 of them were added in the last 12 months. Last updated 2026-08-11.
I ordered a necessary part for our hvac unit, specifically an electric coil. When I had a small issue ordering online, I called the company directly and was able to order my part. The part even arrived earlier than expected.
Great tech support and customer service. Easy to work with. Highly recommend.
I purchased the wrong item but I reached out to their team and they got back to me quickly and helped me order the right part for my system!
The person who answered the phone was very knowledgeable and helped me figure out what I needed. The process was very quick, and the parts arrived safely in short order. Thanks so much for a great experience!
Answered their phone every time (USA Based) - when I called. great pricing great selection very helpful offer suggestions as well made me feel like they really cared about their customers. we even had to return a couple of the items we didn't use - not a problem - fast service - fast delivery - will do business again with them...
The folks at Ingrams were great. Knew exactely what options (not too many but still) were appropriate and pulled the order together quickly and professionally. They even applied the 5% discount I forgot about!
Easy website shopping great selection lightning fast shipping
I received excellent customer service, both online and over the phone when I had questions. My order arrived within the promised timeframe, and I was able to conveniently track its shipping status. Their responsive, on-time service met my expectations wonderfully.
You need to explain to your costumers how long the wait is going to be a year and a half is too long. Your people are great and very helpful that is the only thing that helped keep me calm.
Customer service was great and helpful, shipping could have been better, received heat pump in two days but air handler a week later, Lindsey was very good to respond and move things along.
Wonderful customer service and great shipping. They were a great company to deal with and the product has exceeded our expectation.
I received the AC unit late,Also my AC technician checked the unit because it had been damaged and It was out of freon so he put some in it and waited for about 45 minutes and it had leaked down some, so now I’m in the middle of winter with no Heat or AC unit because I need a package unit, now I’ve been told it will cost me an extra $569. To replace it, and they will not replace it until they get it back so they can check it out. Bummer 😡😡😡
We are very pleased with our new split system & purchasing equipment from Ingram's. This is Our third MrCool we've installed.
I ordered the 4 ton geo thermal heat pump and 4 ton ground loop kit in may . The loop kit was in stock and I received it with in a week .the heat pump unit was back ordered. Said I should receive it in mid November . I actually just got it in the first week of December. However Tammy did a great job with answering my questions quickly And updating me
Selection, customer servers were all very good and professional,
I had too wait about 10 months but my salesman John was real helpful
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