We are a family owned heating and air conditioning company.Because my name is on the business, I work hard to make sure you get the best possible shopping experience. I look forward to hearing your comments.- Doug Ingram (Founder and CEO)
Is Ingrams Water & Air legit?
Ingrams Water & Air (iwae.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Utilities and its reputation is good. 86% of reviews are 4 stars or higher and 11% are 1 star; The business has not yet replied to negative reviews; 10 of them were added in the last 12 months. Last updated 2026-08-11.
I worked with Kenneth H. to determine the correct size for our project. Kenny was very knowledgeable and kind, and he always responded very quickly. He also suggested the scratch and dent items, and explained that the imperfections were barely noticeable. In the end, we we able to purchase the exact system we needed and at the best possible price. We will be using Ingrams for the other system we need to purchase, and we will be reaching out to Kenny for personal assistance. We would highly recommend Ingrams for your HVAC needs.
It was a pleasure working with this company. Carissa was able to pinpoint the exact replacement parts I needed to repair my mini split. I would definitely use them again in the future.
The Ingrams customer service is outstanding. A resent purchase issue was resolved in 1 day with a manufacturer that I have been attempting to get help from for more than a month on a separate problem.
Quick answers, correct part determined, quick shipping, very professional and personable. The manufacturer of the mini-split I called to purchase parts for couldn't even tell me the part number. Ingram's support staff was able to determine the correct part and were able to get me the part in a timely manner. The staff was very nice and it was a great experience dealing with them.
DO NOT BUY FROM INGRAMS HEAT AND AIR!!!
Eric Willie, in customer service, Gillian Jones, the customer service manager, and Wendy Enriquez, shipping specialist (who doesn’t even have a voicemail set up) lied to us and/or simply quit responding to all communication. We purchased ONE heat/air unit. They charged us for two and sent both of them, even though we contacted customer service and told them the problem before the second unit shipped. Every customer service rep we’ve spoken to (Eric Willie, Gillian Jones, and Wendy Enriquez) has lied to us and/or simply quit responding to us entirely. We eventually disputed the charge on our credit card. Ingrams PROMISED to return our money and pick up their unit if we canceled the dispute. Like an idiot, I believed them. Now that it’s cancelled and they got their unit back they’re telling me they won’t refund our money for at least 2-3 months, because that’s their company policy, regardless of the fact that it was their mistake in the beginning. This is hands down, one of the worst companies I have ever had to deal with. They don’t answer calls, emails, or voicemails.
By the way, they pay unhappy customers to take down negative reviews on other platforms, that’s why they look like they have good reviews. I’d be happy to update this review if they decide to do the right thing and quickly refund the money they never should’ve taken from us in the first place.
Once I received my kit, I feared I had not gotten long enough line sets. I called customer service and expressed my concern and was assured that I could return & exchange for a longer one. Once I was reassured I returned to my project with an open mind and discovered that what I ordered was sufficient!
Pre order questions were answered completely. Ordering process on the telephone was quick and easy. Shipping was very fast. Will definitely use them again.
Good communication and customer service. The delivery driver put the Mr. Cool Universal where requested.
The delivery took place through the Holidays and even in snow.
A flawless purchasing experience. Matthew McKinney in Sales was responsive and helpful every step. I picked up the equipment rather than having it shipped, and he made sure it was ready and waiting. Will definitely do business with them again.
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