We are a family owned heating and air conditioning company.Because my name is on the business, I work hard to make sure you get the best possible shopping experience. I look forward to hearing your comments.- Doug Ingram (Founder and CEO)
Ingrams Water & Air (iwae.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Utilities and its reputation is good. 86% of reviews are 4 stars or higher and 11% are 1 star; The business has not yet replied to negative reviews; 10 of them were added in the last 12 months. Last updated 2026-08-11.
The people I talked with were able to answer all my questions. When one person did not know the answer, I was transferred to someone that did. Very knowledgeable. I purchased a scratch & dent. I received multiple photos of the universal condenser before purchase. Excellent communication all the way to the door. I can not wait to get installed and evaluate.
Ingrams was great to work with. I bought a Mr. Cool mini-split and the condenser was delivered by UPS upside down and damaged. Ingrams promptly handled the problem and sent a replacement and picked up the damaged condenser. I installed the mini-split and could not get the heat to work. I received help from Mr. Cool's technical support (it was not always quick to respond) but did respond to emails better than phone calls. We finally determined that the 2nd condenser was defective. Mr. Cool sent a replacement and I installed it and it works extremely well. I am happy with how Ingrams handled my purchase. Mr. Cool (not Ingrams) could use a few more technicians to respond to requests for help. I would purchase from Ingrams again and would recommend them to anyone.
The part was shipped in a matter of days, and it was actually the right part.
The rep, Matthew McKinney, that answered my call was knowledgeable and able to assess the space that needed to be heated and cooled and the insulation that was going to be placed in the walls and ceilings. Also, he was able to add to the order the accessories that needed to be used. There is one area that was disappointing and that was with the shipping. Averitt Express was able to handle the shipment to Norfolk expeditiously, but I was inconvenient for two days because of the 3rd party company that brought the products to my residence.
Lindsey knows her product line and helped me with my making an informed decision.
I shouldn't have to pay a restocking fee to return a product. I shouldn't have to pay to ship the product back. I see where your money is made. I will probably never order any product from you again.
Great sales personal, Patricia Seay Awesome tech support . William Fleming Thank you!!
Prompt and professional and knowledgeable
THEY HAVE NO RESPECT FOR THE CUSTOMER AND THEY LIKE SALES BUT NOT RETURN AND ALSO THEY NEVER SHOW ME THE POLICE OF THE COMPANY WHEN I DID MAKE THE ORDER. ALSO, WHEN I MADE THE ORDER THEY NEVER ASKED ME FOR THE LONG LINE SIZE THAT I NEEDED. THEY ONLY SELES 25 FT LINE SIZE. I FOUND A LINE SIZE IN LOWE 35 FT BUT THEY SAY IT IS NOT TO RETURNED.
The customer service was great, very professional and courteus something that you don't get it from other places. Something that people are loosing (CARE for others) these guys got it.
The phone ordering experience was a pleasure. The product delivery was fast and the condition of the two scratch & dent AC units was just fine. One of the units was repackaged without the remote, but you can use the front controls or the phone app. These are WIFI units so the phone will be my method. Very happy with iwae.com
Took time to make sure I was ordering the right part
Got it delivered swiftly, and installed successfully along external in-take air PVC pipe by my HVAC man, fired up well as expected, and runs significantly quieter - just a few hours! It keeps the house warm at this time of year, which is what we really want.
Like myself, you may get completely damaged goods a day after the delivery company states they will deliver it. After you have taken the time out of your busy work day to wait between the delivery window of 10am and 5pm to find out after calling them at 5:30pm that they don’t know where the furnace is. Then to get a call back saying they found it and will deliver the next day. They need to hold the company they use for delivery way more accountable or be willing to take matters into their own hands and refund or replace the damage that was done. Try to avoid if you can. Save yourself the hassle and money.
The sales associates are friendly and professional. They always provide great customer service.
Great place to get hvac products. High quality parts and brands. I would highly recommend Ingrams water and air.
Good pricing and excellent service by Tammy B. in customer service. I was missing part of the order and she worked with the shipping manager to make sure that the parts were expedited out. She kept me informed all the time with updates. I will buy from them again.
The remote was the right one. Thanks
Overall the experience with them has been really good. They have been helpful with technical support and being able to provide the right parts for the project. We have been living with three Mr.Cool DIY systems now for almost two years now and so far so good. The installation was reasonably simple although mounting them to an outside wall is much easier than to an inside wall. Some sort of additional bends or couplers would be really useful for those situations. Other things I wish I knew about the DIY, our systems apparently l cannot use a remote Thermostat so you are stuck with the internal temp control which works ok but I don't find it to be particularly accurate, even with the app and calibration. I'm also not a big fan of the scheduling in the app it doesn't quite behave the way I would expect but that may just be me and the way I think about things. Finally, we did get a remote wireless thermostat with one of the units but it is pretty much pointless as it is battery powered and the batteries don't seem to last more than a month so it pretty must just hangs on the wall not doing anything. But the units seem to be of excellent quality, they are very quiet and have performed very well for us and I am more than happy to tell people about the DIY system.
Easy Fast and great price
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