Founded in 2010, JJ's House is a leading global online retailer for wedding-related, prom, party, and occasion wear dresses. With over 2,000 different types of dresses in regular, petite, and plus sizes, we’ve got you wrapped up in silhouettes and styles to make you feel beautiful and make your big moments lasting memories. We offer various services to make your dress search easy: Color & Fabric Swatch for a small fee, Try-Before-You-Buy service, Custom Size option and Global Shipping services. In addition, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards !
Written by the business, not verified by us.
Is JJ's House legit?
JJ's House (jjshouse.com) has a 3.1 out of 5 rating on OK.one, based on 858 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers are truly thrilled with the stunning dresses, regularly highlighting the gorgeous materials, professional craftsmanship, and remarkably fast shipping times that consistently exceed expectations. Many people frequently mention that the items arrive promptly and match the online pictures precisely, making special family celebrations completely stress-free.
Some reviewers were not happy with occasional delivery delays, missing tracking updates, or unexpected difficulties and hidden costs encountered during the return process. A few customers also noted receiving items with poor stitching, damaged packaging, or fabric colors that significantly differed from the website advertisements and photos.
Auto-generated from all reviews of this business. For reference only.
I normally love JJ house but I brought a bra set from there and it fell apart within one hour. Tried to contact customer service but they offered no reimbursement or help. They asked me to send a picture and then didn’t reply to the message. Disappointed and it makes me question buying from them in the future
Reply from JJ's House2024-01-21
Thank you for taking the time to leave your review here.
We highly appreciate your understanding regarding the necessity of providing images to facilitate the confirmation of the reported issue and to ensure the delivery of satisfactory solutions. Following our initial confirmation, we have not yet received any response containing the requested pictures.(order 2700435254)
Could you kindly send the pictures at your earliest convenience?
We look forward to your prompt response.
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. We look forward to your continuous support. Have a wonderful day!
I ordered 3 pairs of shoes for my bridesmaids. The next day I received an email asking me to confirm the hollow to hem length I wanted for my dresses. This was followed by another email saying please disregard our previous email.
The next day I received an email saying my order of 3 dresses are on their way!!! So I contact a chat bot function only to be met by an obnoxious person on the other end "Mary" who said it wasn't sent from them and I must be mistaken, I need to close the app down, find a screenshot of the email and restart another chat box.
She was speaking to me in occasional CAPS LOCK to emphasise her point which I absolutely don't appreciate.
Not a happy customer here. I was going to order 6 bridesmaid dresses, a flower girl dress and shoes, a MOB outfit and bridal accessories from them but after being spoken to like that and seeing how their so called service is run, I would rather pay double the price elsewhere. Rude!
Reply from JJ's House2024-01-18
Thank you for your review.
We sincerely apologize for any inconvenience you've encountered. After a thorough review, it appears that the tracking number you received corresponds to your returned try-on order, specifically order number 5428999360, which was placed on January 8th.
To enhance transparency in the shopping process and minimize any potential complications, we notify customers of the progress of their try-on orders at specific milestones. The email containing the tracking number was intended to inform you that your returned try-on dresses are in route back to our warehouse.
It is part of our standard notification process, which includes the message: "Your returned item(s) have been sent out, and the tracking number is {$tracking_num}. Once your return is received, we will send you an email to notify you that we have received your returned package and placed it in our warehouse."
Upon arrival at our warehouse, you will receive another email confirmation indicating that the dresses have been received. At that point, you can proceed to order another three pieces of try-on dresses.
We appreciate your understanding and patience in this matter. Thanks for your time.
Thank you for providing your review.
Following confirmation, we are pleased to note that you opted to keep one of the try-on dresses. However, it has come to our attention that you may have paid the full price for the dress without utilizing the available coupon code for a 20% discount.
We kindly recommend reaching out to our customer service team at your earliest convenience upon identifying any discrepancies in the pricing. To rectify the situation, we assure you that we will promptly refund the price difference within 24 hours.
Your attention to this matter is greatly appreciated, and we extend our sincere gratitude for bringing it to our notice. Rest assured, we are committed to continual improvement and appreciate your understanding.
Dear customer, we are really happy to hear that you are satisfied with this shopping experience with us.
For better viewing and tracking, we highly recommend downloading our apps.
iOS:
https://apps.apple.com/us/app/jjshouse-bridesmaid-dresses/id1502211753
Android:
https://play.google.com/store/apps/details?id=com.house.jjs&referrer=utm_source%3Dapp%26utm_medium%3DWEB%26utm_campaign%3Dandroid_sidebar_download
Have a wonderful day!
if you can't find a dress on this website you are never going to find it as there are not a lot of places to find a nice going out dresses
Reply from JJ's House2024-01-04
As a professional online shop, we always spare no effort to satisfy our customers. Support from customers like you helps our business grow and evolve. Thanks so much for your order. We look forward to your continuous support.
Thank you for your generous review!
We are delighted to learn about your positive experience with our "Try On" service, providing various options to enhance your selection process.
Wishing you a wonderful day filled with joy and satisfaction!
Best regards~
Good items but a very annoying returns system. It’s £3 per item to return and some items they say are non returnable! I bought a dressing gown and they said it was non returnable which I think sounds odd.
Decent items for the price though.
Reply from JJ's House2024-01-03
Thank you for taking the time to leave a review.
After confirmation, it's important to note that the two non-returnable items in question are lingerie and a robe. We genuinely appreciate your understanding regarding these specific products, as their nature demands stringent hygiene standards, making them non-returnable. Our return policy regarding these items is explicitly outlined on the product page for transparency.
Regarding the return label fee clarification, please note that the fee isn't £3 per item but rather per package. In your case, both pairs of shoes were returned using a single label.
Thank you once again for your attention to this matter.
I purchased a custom made dress from JJ's House, it arrived a little later than promised but the dress is beautiful, beautifully made - exactly how I asked for it to be. The quality of the fabric is excellent and the colour matches the photograph almost to perfection. The only minor thing is: because it is folded quite small to fit the packaging the dress was quite badly creased however, I hung it on the curtain rail above a low radiator and it only required light pressing on the body but it did require more work to the neckline; perhaps packing in tissue would help to avoid some of the creasing, hence I took off a star and only awarded 4 stars. I would highly recommend them and I most certainly would buy from them again.
Reply from JJ's House2023-12-18
Dear customer, we are really happy to hear that you are satisfied with this shopping experience with us. Your recognition is our greatest encouragement. We are committed to rendering the best options of products and perfect customer service. Please feel free to reach out if you have any concerns regarding your orders. Have a wonderful day!
I really like the try at home option JJ's House offers.
I was not able to get the colors in the sizes I wanted but was still able to get an idea of what I liked.
They arrived very timely and the return was very simple.
Quality of the dresses is very good.
Reply from JJ's House2023-12-18
Thank you for your generous review!
We are delighted to learn about your positive experience with our "Try On" service, providing various options to enhance your selection process. Your affirmation serves as a significant source of encouragement for our team, motivating us to persistently refine and elevate both our services and product quality.
Wishing you a wonderful day filled with joy and satisfaction!
Best regards~
I ordered a dress from JJ’s house and received it in good time (less than a week), it was a lovely dress but a little too big for me. The dress itself cost £41 so I returned the dress and received £28.50 back as a refund. They charge a 10% ‘restocking fee’ and delivery was expensive at £8. I will not be ordering from here again, the fact you will not receive a full refund and have lost money for a dress that hasn’t been worn is unbelievable.
Reply from JJ's House2023-12-17
Thanks for your review here.
Unfortunately, it's hard for us to discern the issue you mentioned since we haven't received your order information yet when we tried to reach you through Trustpilot the other day.
JJ's House products are made-to-order to help reduce environmental waste and (to keep prices low for our customers) we charge restocking fees. Before placing the order, customers are required to confirm that they have known the return policy. Please kindly refer to the full return policy here:
https://www.jjshouse.com/help/returns-refund?country=US¤cy=USD（switching countries and regions on the upper right corner ）
Considering customers' needs, we initiated the Try-on At Home service. Hope our clients will have a try.
Please kindly find the Try-on At Home service here:https://www.jjshouse.com/all/try-on-dress
Dresses well made. Unfortunately, it seems to take a while for a try-on dress to get to people. So order in advance. Shipping labels were included to send dress back. But when I dropped two orders off to send back, I discovered that one label was for UPS and the other was for the post office. IPS took the post office shipment. But I couldn’t get a receipt acknowledging that they received it from the UPS store. I want those to prove I dropped the dress off and if it’s lost, they need to check with the shipper. I don’t understand why they would be using two shippers?
Reply from JJ's House2023-12-10
As a professional online shop, we always spare no effort to satisfy our customers. Support from customers like you helps our business grow and evolve. Thanks so much for your order. Please feel free to reach out if you have any concerns regarding your orders. Have a wonderful day!
Be very careful when listening to their customer service
Be very careful when listening to their customer service sizing advice. I took their advice which was not in line with my judgement. I am a 12 and they insisted from my measurements I took an XL. They now want to charge me for return postage and re-stocking!! I have never heard anything so absurd.
Reply from JJ's House2023-12-12
Thank you for providing your review.
When selecting sizes, we recommend referencing the measurements on our website as slight variations may occur. We appreciate your understanding that standard sizing may not offer the same tailored fit as our custom-sized options.
At JJ's House, our commitment to sustainability guides us to create made-to-order products, minimizing environmental waste. To maintain affordable prices for our customers, we implement restocking fees. Prior to finalizing an order, customers are encouraged to familiarize themselves with our return policy.
For those seeking assurance in sizing, our Try-Before-Buy service offers a convenient solution. Explore the details at https://www.jjshouse.com/all/try-on-dress
Feel free to reach out should you have any further inquiries or concerns.
I ordered 6 dresses to try on. I like that they offer this feature. Return label was include in package so repackaging was easy to do and just dropped off at UPS store. I just returned the first 3 so hopefully the return goes smoothly.
What I am not liking is that the color of the all the appears to be darker than what is shown on the website. I want to try a smaller size but the color is not offered in style & size I need. And considering that there is a color difference than what is shown in picture I do need to try not just the size but need to see color also.
Reply from JJ's House2023-12-03
Thank you for taking the time to share your feedback.
We sincerely appreciate your positive experience with our try-before-buy program, providing a convenient means for customers to assess the size and quality of our dresses.
Albeit understanding that there might be slight variations in the perception of items from different angles and lighting conditions, we genuinely value your input on this matter. Your constructive feedback will be thoughtfully considered as we strive to enhance our offerings.
For those who wish to examine colors more closely, we recommend purchasing swatches or reaching out to our pre-sales team. They are readily available to provide useful pictures for reference.
Once again, thank you for your valuable time and feedback. If you have any further inquiries or suggestions, please feel free to let us know.
My dress for my son's wedding is beautiful but...the sleeves were to be customized longer about 3 inches, that didn't happen so now I need to find a tailor.
Reply from JJ's House2023-11-29
Dear customer, we are really happy to hear that you are satisfied with this shopping experience with us. Your recognition is our greatest encouragement. We are committed to rendering the best options of products and perfect customer service. Please feel free to reach out if you have any concerns regarding your orders. Have a wonderful day!
I loved the dress I saw online so much that I mistakenly didn’t think, before ordering, to check the Trustpilot reviews. Big mistake!
So, follow my advice if you, too, receive a dress that is WAY bigger than your stipulated measurements (by over ten inches…TEN INCHES!!):
A UK bank can offer a “chargeback” (refund). So raise a dispute (go to Help section, or call them to initiate it). They will chase the company and obtain your refund - in full. Took 10 days, including my return of the dress to a Birmingham postal address (remember to track the parcel and forward JJ’s House the tracking number and your proof of delivery to their depot - Royal Mail send you an email to confirm delivery).
The company were quick to respond throughout my entire transaction, but they denied the proof that there had been no tailoring to my requested measurements, even when faced with photos showing the tape measure reading ten inches too big across the bust and waist.
But as soon as the bank got involved, they gave me a return option for a full refund.
My advice: Try on the dress before paying in full, if you do want to order. But if you also receive a size 20 dress when you’re a standard size 14, go straight to the bank, get them involved, and you’ll receive a full refund if you can prove they have not provided a dress that has been tailored to your requested measurements. They are offering a service they do not fulfill and then denying responsibility: that’s fraudulent business practice.
Please note: there are 24% - a quarter - of us on Trustpilot who have had such issues with the items sent. Their clothes look amazing; the bags and jewellery are lovely too. But this experience sent me into a tailspin - as mother of the groom -and at the end I still had to search for another outfit for weeks, and couldn’t bear to look at this outsize dress I had been sent and felt saddled with for so long.
So it is not too late to get a refund, but act quickly with the bank, and do not accept a percentage for your hard earned money. You are being scammed.
JJ’s: 2 stars given for resolving the issue to my satisfaction as soon as the bank got involved, for speed of response by email, and for the colour and design of the item being true to the photograph. 3 stars lost for dishonest business practices. I really hope you up your game for all customers in the future.
For JJ's: Thank you for your reply. Thank you, you have resolved the issue satisfactorily for me now: Order 7215945334
Further to JJ’s response: The dress was hugely bigger than the expectation from the measurements we had provided, and that you had stated in the label. You stated 40” for the bust…but the bust measured 49”, not 40”. The same for the waist, it was 11.5” bigger than started on the label. This is where the disparity lies, I’m afraid. We did not get it wrong.
Reply from JJ's House2023-11-27
Update:
We made Bust at 40.55inch and Waist at 38.19inch. It could easily tell from the tape that one side is 20 and 19 inches, equal to what you claimed 48 or 49 centimetres on each side. It would be too exaggerating if we made 49 inches for one side of the waist, and 96 inches for the total. If so, the dress would not be like the picture you provided.
We would be grateful if you could pay attention to the differences in units of measurement, inches and centimetres. Please understand that the measurement of the bust or waist needs to be doubled based on the tape data on one side.
------
Thanks for your review here.
After careful checking, we found that you might misunderstand the inches and centimetres. We received your measurement requirement of a Waist of 38.19 inches. Based on your picture provided, we could see from the tape that one side is correctly made at 19 inches, which means we made 38 inches for the waist. 19 inch=48cm(one side). Therefore, the total we made was 96cm for the waist. It's the same issue with the bust measurement.
We appreciate your understanding that every product will undergo strict quality inspection before leaving the warehouse. So the 10-inch difference would not be possible.
Thanks for your time.
The dresses are the same as shown in the photos. Quality is amazing and so is custumer service.
Reply from JJ's House2023-11-23
As a professional online shop, we always spare no effort to satisfy our customers. Support from customers like you helps our business grow and evolve. Thanks so much for your order. We look forward to your continuous support.
Possibly being optimistic with 3 stars. Been at least 3 weeks since I ordered and no sign of delivery yet…
Reply from JJ's House2023-11-22
Thanks for your review here.
Unfortunately, it's hard for us to discern the issue you mentioned since we haven't received your order information yet when we tried to reach you through Trustpilot the other day. We still look forward to your information which helps us resolve the problem timely.
Please understand that if the items you bought are made to order, they may need several days of tailoring. Normally, your order will reach you within one month. Customers are eligible to track the status of the order on our website when logging in. We highly suggest you contact our customer service team for further checking if there's anything wrong.
We look forward to your reply.
Thank you for getting back to me following my reviews. I have sent the screen shots from Royal Mail several times and also responded to your emails agreeing a refund. I do not know why you cannot see these.
Could my emails be going to your junk/spam?
Please refund me as offered.
I have attached screen shots of all the date/times I have responded and waiting a response.
I accept a refund, please do not email me to request confirmation if you are not receiving my responses.
Reply from JJ's House2023-11-15
Thanks for your update.
We are so sorry for the inconvenience that might caused by technical issues. We are currently checking with the related department to identify the email problem.
We are glad to hear that you have accepted our offer. It will be issued soon as promised, please kindly check it later.
The quality was great as always, the dress was amazing. My only complaint this time is that the delivery was delayed for some reasons.
Reply from JJ's House2023-11-14
Dear customer, we are committed to rendering the best options of products and perfect customer service. Please feel free to reach out if you have any concerns regarding your orders. Have a wonderful day!
AZAZIE
Missacc
STACEES
Club L London
Zapaka
Cider
Ever-Pretty
Ever-Pretty