Founded in 2010, JJ's House is a leading global online retailer for wedding-related, prom, party, and occasion wear dresses. With over 2,000 different types of dresses in regular, petite, and plus sizes, we’ve got you wrapped up in silhouettes and styles to make you feel beautiful and make your big moments lasting memories. We offer various services to make your dress search easy: Color & Fabric Swatch for a small fee, Try-Before-You-Buy service, Custom Size option and Global Shipping services. In addition, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards !
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Is JJ's House legit?
JJ's House (jjshouse.com) has a 3.1 out of 5 rating on OK.one, based on 858 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers are truly thrilled with the stunning dresses, regularly highlighting the gorgeous materials, professional craftsmanship, and remarkably fast shipping times that consistently exceed expectations. Many people frequently mention that the items arrive promptly and match the online pictures precisely, making special family celebrations completely stress-free.
Some reviewers were not happy with occasional delivery delays, missing tracking updates, or unexpected difficulties and hidden costs encountered during the return process. A few customers also noted receiving items with poor stitching, damaged packaging, or fabric colors that significantly differed from the website advertisements and photos.
Auto-generated from all reviews of this business. For reference only.
I pondered over using this company for some time and saw the good and bad reviews. I eventually came to the conclusion to order a less expensive dress (I waited until the black Friday/cyber Monday sales to ensure I got the dress I wanted but at a lower price). I also made a deal with myself that if it was awful then it was my fault and not to expect too much and that I would fork out a bit more to 'fix' it and not to bother to attempt their awful returns process. I also went for custom fit.
I was excited to receive a notification that my dress and been delivered but was horrified when I saw a box a little bigger than A4 size. I honestly thought that they had just sent my veil! However, the dress and veil was in there packed into zip lock bags. On taking the dress out of the bag I immediately knew it had been made too short, however, this has now come as small blessing as I can wear flats or a kitten heel instead (much more comfy hey girls!!) Also, this may or may not be my fault as I gave the measurements as required from both my head and collar bone down to the floor (bare footed) which is exactly what I got. However, the website explains that they will add on 2 inches to the measurements provided to allow for heels...... which they haven't. So maybe do this yourself.
It was also too big across the bust but this can be fixed (again going back to my deal with myself). They have layered the tulle, but where the joins are, they have not cut off the excess fabric, again something I am hoping my seamstress can fix. Finally, it is a mermaid style so I was expecting the dress to be shaped tighter as it went down toward my knees. Nope...... they have just pinched the tulle in at either side (which is different heights on each side), but again this is fixable. Other than that the dress is lovely and I look forward to seeing the fixed version.
My advice is not to expect too much, and set yourself a budget knowing that you may need to spend further. But, all in all I got a nice dress for £120 plus additional cost to fix (which wont cost the earth)
I was very unhappy to see the dress in person. It looks completely different in person than it does online. The sleeves and neckline do not fit correctly. At first, JJs House refused to allow me to return the dress but first offered me 10% back of the purchase and to keep he dress. After I replied again explaining how unhappy I was they offered my 25% back of the purchase and to keep the dress. I was still extremely disappointed with this because I had no plans to wear the dress. I just wanted to return it and get my money back. I wrote a negative review on their website and here, and finally got an email saying they will allow me to return the dress for what I paid for it but I would have to cover shipping. Serious headache! My recommendation is to only buy from this company if you have no plans to return it. With that being said, I think JJs House should change their return policy and allow customers to try an online order on and if they don't like how it fits, allow them to return it.
l ordered what I thought would be an amazing dress for a photo shoot for my daughter's 10th birthday.
Imagine my disappointment when the dress arrived and the waistband started nowhere near the waist area and the dress was literally held together and sewn. There is no seam. There are small patches of sequins missing from a dress that is all sequins. There's ruffling on each side of the skirt of the dress, where there's not supposed to be any ruffling and the ruffling starts and ends at two different points on each side. The neckline isn't deep enough and it's crooked. There are weird indentations on the sides. On the same "seam", you can see where it was sewn overhand, underhand, and there are spaces where it wasn't sewn at all. Some stitches are vertical. Some of them are a horizontal.
I was 1st offered
A: 20% ($14) refund with their suggestion to get alterations. So, I'm supposed to accept $14 on a $70 dress, and pay to get it altered. That's not happening.
B: I was offered a 30% discount off "next purchase". Based on the poor quality of my initial purchase, I will never do business with them again.
In response to my reply on their insulting offers, I was then offered a 35% refund and their excuse was because their dresses are custom-made , they would have a hard time reselling it. That poor quality dress should not have been shipped in the first place.
I so wish this website will let me post photos. you have to see it to believe it.
Update: I was offered a full refund if I paid the cost of having it shipped back. I said, "No".
After writing negative reviews on this site and writing negative reviews on sitejabber and another site that let me post photos of the dress, I was again contacted by jjshouse and told that they would issue me a full refund and they would cover the cost of shipping the dress back, contingent on me removing the negative reviews.
"By the way, if you are satisfied with our solution please remove the reviews for us. It is within my capacity to issue the refund to you ahead of time with the reviews removed, without the long time waiting for your package to arrive. So please send me the the return receipt after you mail the package to us."
My Integrity isn't for sale.
Even if I did remove my reviews, I honestly would not even trust them to issue a refund upon sending them the return receipt, after mailing the package.
UPDATE: I was contacted by them again. They gave an excuse as to why they asked for reviews to be removed and proceeded to ask me to alter the stars! Dishonesty runs deeply through their veins.
"We are sorry but let me explain the reason for the request for you. We would like you to remove the reviews on sitejabber and trustpilot first is because we need a strict application process for any refund issued to our customers due to our company rules. However, I am authorized to apply for the priority refund for you right now if the reviews are removed. And I will be able to have our financial department to issue the refund to you directly tomorrow after we receive your receipt. Also, if you can help remove the reviews, we are willing to refund you the return postage as well, which means we will issue a full refund of the dress value and return postage to you after we get your parcel back. Or if removing the reviews makes you feel uncomfortable, you can edit them to five or four-star ones and update the content, I can also apply for the priority to your refund."
Update: After about 10 emails back and forth between JJs House and myself that ended with me basically cutting off contact, four days ago I recieved an unsolicited email from JJs House.
It was an apology and they informed me they would be sending me a full refund (cost of dress plus shipping and handling ) and told me to keep the dress.
The next day, I recieved my full refund.
Even through they state they take returns within 7 business days, they won’t initially. You have to go on the review sites and post about it to get them to work with you. I just shipped the dress back to China and by changing my original review (to this) and changing the stars to 3 they will refund my money. All of this could have been avoided in the first place...it’s called doing good business from the start. Seems rare these days.
Sub-Par Quality, If you complain, you get refunded
I bought the A-Line/Princess V-neck Floor-Length Chiffon Evening Dress With Ruffle Split Front (017005249).
Before purchasing from JJsHOuse, I also bought the very similar dress from Lulus.com. Unfortunately the dress from Lulus.com, was too small, I am larger in the chest. JJsHouse has a wide array of sizes and colors which is a plus for them. However the quality of the fabric and the stitching is extremely poor. Lulus.com was by far a better product, fabric, and manufactured at a better quality. Yes it was a tad more pricey (like $30 more) than JJsHouse, but well worth the $30. JJsHouse also doesn't really have a return policy. You aren't allowed to purchase items just to try them on. For a solely online clothing retailer, this is just a ridiculous policy. If I could return this dress I would. The craftsmanship is just not up to my standards. It also was large in the shoulder straps (about 2 1/2 inches needs to be taken out) and the off the shoulder strap stuck out and didn't lay properly. This is more likely due to the stiffness in the fabric, which is chiffon and shouldn't really have any stiffness, but this does. Why would I want a dress that I then now have to get altered. I would have just built it myself. Also, you aren't allowed to leave a bad review on their website. I tried, but instead of it being a review, it sent it to their customer support. They filter all their reviews and only let the positive ones through. Which again this shows them in a bad light. I don't like when companies aren't truthful to their customers, and by screening their reviews, it doesn't allow the proper research. If you were debating about making a purchase from JJsHouse, I would pass. Just know if you do make a purchase it is a gamble of whether the item will fit or be of good quality.
****************EDITED***************
So after posting this review, JJsHouse customer service contacted me to issue me a full refund. Unfortunately, I had already taken the dress to a seamstress to have it altered. Once I provided a receipt of the alterations, they did reimburse me for the full amount of alterations. I would say the quality of fabric and craftsmanship isn't the greatest overall on the product, however, at least if you complain and write negative reviews, then they will change their refund policy for you. An exact quote from an email I received from them: "We kept our promise to refund you and please do us a favor and edit your reviews on SiteJabber, WeddingWire and TrustPilot to a 3 star one and update the content. Your help and understanding will be highly appreciated."
I purchased a wedding dress from JJsHouse in July, needing the dress for August. When I discovered that the dress was not going to arrive by the time I needed it I tried to cancel the order. JJsHouse responded promptly, telling me they could get the dress to me in time, encouraging me to continue with my order, even offering me a 5% discount. I agreed, and was happy when it arrived in the timeframe they promised. However, when I opened the package and tried on the dress, I found it to be poorly sewn. The lace detailing was not symmetrical, and the dress bunched between the arms and chest, making the dress look cheap. I emailed JJsHouse asking for a refund, but was told that I could not receive one because their dresses are competitively priced and they would not make money if they gave me a full refund, however, they would refund me 25% of the dress's value. They also apologized, saying that some of their seamstresses are not very experienced. After I wrote a couple of reviews, I had someone from the company email me, offering me a full refund after I returned the dress. I agreed, and they emailed me again telling me that they would refund me immediately if I revised my reviews, which I thought only fair since my main complaint was not getting a full refund on the dress, and they had now resolved that issue.
Although the dress was not what I expected, the company was always very responsive, and went to great lengths to make sure I was satisfied. I am happy that I received a refund, but I am still out the money I spent on expedited shipping, duties and taxes, and return shipping. I have read a lot of great reviews about their dresses, so they must deliver an excellent product most of the time.
Update: 9.12.16 STILL waiting on refund past 30 days now....
9.12.16
This company has non stop requested that I take this review down off of this site. It seems they have the time to constantly request reviews be taken down. However, they don't put much effort to customer service at all. It has been over 30 days waiting for refund and still waiting.
8/11/16 Update:
This company has decided to "accept" the return and refund upon investigation of the item returned. I am awaiting their decision. In order to expedite the refund, I was contacted several times to update this review to reflect their change of heart in refunding the item.
Original Review:8/7/16
While determining if I should buy a dress for my daughter's bridal shower, I asked the online help if they could guarantee delivery by a particular day. I had already read the processing and shipping time frames and didn't think it possible. But he "guaranteed" it. So I screen shot the "guarantee" and submitted my order. The day came and went and no dress. When contacting them to get a refund, they side stepped the whole thing referencing their written terms, completely discarding the deceitfulness by their online sales agent or "co-worker" as they put it.
I have yet to receive the dress, so I can't even state the quality of it yet. Just the fact that they are a irresponsibly unprofessional company, even if the dress is awesome, I would never ever do business with them again.
They obviously have no clue what weight a person's "word" should carry let alone a guarantee.
The quality was awesome!! I have to admit I was a little nervous at first to order on line, but so glad I did!!! My dress fit perfect just a little hemming and everything else is perfect! I would highly recommend JJ's to anyone! Service was fast!
solved the problem for me but not for future clients
claimed to send me a $30 coupon for a product review, did not state the promised coupons limitations. i completed the review and recieved coupon, with high purchase requirements to use. customer service ended up providing me with an acceptable coupon, however i know future clients will be mislead by the same email as i was.
Nothing to say than I like the prices so far. I haven't received enough to evaluate. Could offer better shipping rates.
Reply from JJ's House2015-11-13
Hey Avis,
Good to know that you are satisfied with the wrap you purchased from JJsHouse. We feel proud to be able to supply customers with products at affordable prices.
If you have any concerns about our shipping cost, please don't hesitate to contact me at [email protected]. We have listed both product price and shipping price on the checkout page.
Kind regards,
Cecilia
I got a good response after a little forward and back:-)
Reply from JJ's House2015-06-16
Kære kunde,
Vi er glade for at høre, at din sag er løst til din tilfredshed. Tak for at opdatere os på den. For eventuelle problemer, kan du sende e-mails til [email protected] med titlen "TP + dit ordrenummer + dit problem". Vi vil være altid til tjeneste.
Tak for din slags forståelse og støtte.
JJsHouse serviceteam
tilbagemeldinger @ jjshouse com
Dear customer,
We are glad to hear that your case is resolved to your satisfaction. Thank you for updating us on it. For any issues, you may send emails to [email protected] with the title "TP + your order number + your issue". We will be always at your service.
Thank you for your kind understanding and support.
JJsHouse service team
feedback@jjshouse com
I ordered 2 dresses from jjshouse, and I did read the rules about returning materials, but I think it's Misleading on their pages and its very Unmanageable informations. when I tried to contact jjshouse on e-mail they answered but I didn't understand their answer, because they answered that I couldn't return the dresses because it was Custom made, but that's the problem I didn't order custom made, I ordered normal dresses. I have a really bad feeling after I ordered.
Regards from Signe Troels
Reply from JJ's House2014-11-15
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
We have sent you an email with top solution to your email address:signe****@hotmail.com . Please have a check and give us a confirmation back and we will try our best to help you out.
JJsHouse service team.
UPDATE:
As soon as I left a bad review on behalf of my wife here, JJ's House responded and were then suddenly willing to accept our return. The team of people who worked with us to process the return were great, I just wish they would have dealt with it from the get go. I shouldn't have to leave a negative review to get customer service. I have raised it from one to three stars and included the original review below.
We ended up just returning the dress rather than ordering a different size. After hearing of our experience, the bride decided to choose different bridesmaid dresses from another retailer.
ORIGINAL REVIEW:
My wife ordered a dress for a friends wedding at the same size she wears from other major retailers. The dress arrived yesterday and it didn't fit right at all, she couldn't easily get it to zipper up. She sent information to get a return initiated only to find out that because it was the size she ordered, she couldn't return it. Then they suggested she go have it altered (or sell it on eBay). Shouldn't it have fit right to begin with? Shouldn't they just accept the return and exchange it for one that fits? After all, they are an online store, there isn't a fitting room. In my opinion this company doesn't want to have repeat customers.
Reply from JJ's House2015-06-16
Kære kunde,
Vi er glade for at høre, at din sag er løst til din tilfredshed. Tak for at opdatere os på den. For eventuelle problemer, kan du sende e-mails til [email protected] med titlen "TP + dit ordrenummer + dit problem". Vi vil være altid til tjeneste.
Tak for din slags forståelse og støtte.
JJsHouse serviceteam
tilbagemeldinger @ jjshouse com
Never JJs House again - they have no clue in what they are doing!!
I have today recieved the shoes I ordered. Besides the poor quality, they were 3 numbers smaller than I ordred. They are even too small for my 13 year old son.
On top of that I had to pay expenses associated with the VAT. That amount were higher than the shoes, because they came from China. That means that the "Cheap" shoes got rather expensive.
I WILL NEVER NEVER ORDER ANYTHING FROM JJ*s House AGAIN !!!!!!
Reply from JJ's House2013-12-04
Dear Niels Billekop,
Thanks for shopping from JJsHouse.com and sharing your shopping experience with us.
We are sorry to hear that you are charged for extra money which must be the import duty and tax. We have stated policy about possible import customs charges at our FAQs page. And in fact, this fee is charged by your local customs, instead of our company.
However, we are sorry to hear that you did not enjoy your experience with us.We have reviewed all your comments, and we truly hope that we will have the opportunity to welcome you back. Should you wish to discuss your experience further, please do not hesitate to contact us directly via [email protected]. We believe we are able to provide you a most satisfying solution.
Sincerely yours,
JJ’sHouse Service Team
Do not order from this compnay they are complete fradsters. I ordered over $400 worth of stock. They dresses don't fit, they are not as depicted int the picture they are poor quality and I want a refund that they won't give. Don't order - there are many bad rivews - unfortunately I didn't see until after I ordered. JJsHouse give me my money back!!!!!
I have to provide an update on this review. All day I have been liasing with JJsHouse. Initially not successfully, but I have to say that as of now they have agreed to a 100% refund. I still reserve complete judgement until I see the money come back to me. But, I can say that at least JJsHouse have worked to solve this issue and as of now I am satisfied. Thank you JJsHouse and I will re-comment my complete satisfaction when the money is refunded.
Reply from JJ's House2013-06-07
Dear Nadine Connell,
Thanks for shopping from JJsHouse.com and sharing your shopping experience with us.
We are glad to see that the issue has been solved now. And thank you very much for your kindness and understanding.
Please kindly feel free to contact us for anything else we can help.
Awesome product even if it is hard to be in touch with the workers
Very good exceptionnal product, but hard to find the colors to match the model on the website (not clear enough which part is what, fortunately, our dress was stil wonderful.)
Reply from JJ's House2013-02-27
Dear Bernard,
Thanks very much for sharing your shopping experience with us.
It is really our pleasure to hear that you are satisfied with product. Actually, we have displayed all our 28 colours on our colour chart part. But due to the effect of computer screen, slight colour difference between the real dress and the picture shown will be unavoidable. We do beg for your understanding.
Sorry that you feel hard to contact us. Actually, there are various ways for you to contact us on our website. And we do have workers knowing French. We sincerely hope you can have a try in the future.
Hope everything is clear to you now. Please feel free to contact us for anything else we can help!
I paid £130.00 for my dress and have received it even after being I formed that I had to pay extra tax on delivery.
Reply from JJ's House2013-02-27
Dear Dian Read,
Thanks for shopping from JJsHouse.com and sharing your shopping experience with us.
We are sorry to hear that you are charged for extra money which must be the import duty tax fee. We have already paid the shipping fee to the express delivery company before shipping your order. We have also stated this policy at our FAQs page: http://www.jjshouse.com/about/help.php?page_id=8. (The third point)
Please kindly be noted that this fee is charged by your local customs, instead of our company. And since customs policy differs from countries, it is very hard for us to forecast whether your package will be charged of this fee. We do beg for your understanding.
Anyway, our customer service representative has sent you an email about your order. Please kindly check it and then give us a reply.
Thanks for your time and patience. Look forward to hearing from you soon.
AZAZIE
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