JJ's House

Had a mishap but good customer service

I was very scared to order from this site as it had mixed reviews. I did order from the site and the dress took just about a mounts to come which was said when I ordered and expected. I payed £24 for delivery so that it would be delivered within 6 days to the uk. The dress came within this time. When I received the dress I was extremely exited as any girl would be. I was disappointed as I had ordered it in burgundy but the top of the dress was burgundy lace and the skirt was a red silky material (two very different shades) this was very noticeable and I just didn’t like it. The sizing is pretty good as I ordered the size bigger just incase and it was definitely too big and could have sized down. Although this mishap the dress was very well made and did have potential to be a very beautiful dress if it was all the one colour. To this I obviously wanted to return the dress which has to be done by requesting a return. I requested for a return which was answered by the company wanting pictures I then done this and they granted me the return which was great, got the parcel packaged up and sent away tracked and all just to be safe. I then received the returns payment very fast which did sadly exclude the postage but got the dress refund which is the main thing. This company had potential to make really nice dresses and I can see other dresses on the site being amazing. I would say are a good website to order dresses off of if looking for a dress as they are very easy to contact with quick responses, this may have been a one off mistake. I have related the rating to the mishap with the dress as the dress was nice just wrong colour and size but the customer service was fantastic and handled well.

Shoes ordered to be shipped to New Zealand

I live in New Zealand. The first dance shoes arrived promptly and were a good fit. I ordered a second pair (different style) and they took ages. When I wrote to enquire I had a prompt response that said goods were made to order and then shipped. When they did finally ship them the tracking number was useless and so had to chase them again. I did finally get me second pair but it was slow and pressure had to be applied. I would not recommend this company and will not use again.

Rebecca RodriguezUnited States · 1 review · Posted 2019-03-30

Nice material

The overall delivery time was close to 4 weeks even with expedited shipping, if you understand this there shouldn’t be a problem with your expectations. The dress arrived very well packaged and immediately it was apparent that the material was nice quality. My issue was that I ordered custom size and it did not fit me perfectly. The top was big and the bottom was perfect (besides the train which I knew I would have seamstress remove). The dress had a built in bra and it seemed like the cup was 4 sizes too big. My seamstress who is a friend mentioned that when she took the dress apart to fix the top it looked like a mess or bits sewn together and even some of the lace was broken inside. The built in bra could not be removed as it was tied in with the lace so it had to be rigged. She’s amazing and was able to alter it perfectly and I added a belt to give it a bit of glam. If I do order again from JJs I might try just ordering my size rather than paying for custom.

Great customer service

Hello,

Hello, Bought some shoes a dress which were too small. Returned these items 24/1/2019 and didn't get a refund until 7/3/2019. They said the parcel had not showed up. I really don't understand how it took this long to eventually be delivered/found and refunded to me. Plus it cost me €30 in P+P and another €13 on my side plus all the correspondence and waste of my time. Its put me off ever dealing with JJ's again. It would have been better to buy the items in a regular shop !

Made the big mistake of ordering this…

Made the big mistake of ordering a dress from the sample sale selection after weeks of deciding whether it was worth the risk. The dress looks beautiful on the model. The dress which arrived top half looked tatty and cheap and the measurements given are slightly off. Meant it fitted my MOH on the waist, hips and chest but not around the back at beginning of ribcage so wouldn't do up. There is no give at all in the material so I 100% recommend avoiding the sample sale & buying bespoke measurements if buying from here. Colour also looks different in reality compared to photos on website. We checked measurements before buying so disappointing. For a dress which cost £72 inclusive of an extortionate postage price I expected more. I'd be even more even devestated if I had paid full price (£100) - though I do wonder if these are better quality as the reviews/photos all look fab. Now I've got to find an alternative & get rid of this one. Will never buy from a non-refundable online sample sale again, definately been burnt.

Alright retailer - just be aware of the narrow window for returns / exchanges

I have purchased two items from this retailer and was pleased with the quality of the goods and communication received, but can't recommend them due to their restrictive and inflexible returns policy (a meagre seven days, which I missed due to work, illness, and all the wonderful pressures of wedding planning). They did offer $10 off my next order but, unfortunately, I have lost confidence that any future issues would be resolved in an acceptable manner, and will therefore be sourcing the item elsewhere.

Problem solved

Jan 15th - I am happy and pleased that JJSHouse is more than willing to help with the return of the item that did not fit with a full refund. I'm hoping that it was just a new rookie in the returns that didn't understand the progress. Thank you JJS for being more customer service friendly and helping with this refund. Now I can go find a new dress for the wedding that is just a month away. product might be nice but it is don't fit they will not take it back. They offer you a 40% refund and you keep the dress. Their website states easy returns/refund not true. So now you have an outfit that does not fit, you are out 60% of your cost. Why would anyone order from them. I wish I would have read more reviews on them. They have no customer service … period

Larin American dance shoes. . .defective

I ordered Latin American dance shoes, I waited almost three weeks and when they arrived I was delighted with them. This was short-lived as the heel came off on the first wear. They have offered me 50% off my next pair which I have refused or the option to return them - it would appear at my cost. I will wait to see their response but I am rather disappointed and good products and service go a long way in a 200 strong dance club.

Very Mixed Feelings!

I have mixed feelings about my experience with JJsHouse. If there was a rating for overall experience and a separate review for the product itself it would be easier and the rating would clearly show where my dissatisfaction lies! On a positive note I will say once the dress actually arrived it can only be described as beautiful, professionally made, great quality and excellent workmanship and made to the exact measurements submitted, so the fit is amazing.Dress itself is fabulous, very pleased with it. We paid for custom fit and expedited delivery. The dress itself would get a 5* rating. Negative comments are due to the uncertainty if I was ever going to receive the item in time. Placed the order 26th Dec 2018, arrived in the UK on the 5th Jan 2019, held in customs for 3 weeks and eventually arrived 2 days before the dress was needed for a special event. JJsHouse stated the delay at customs was blamed on the UK now having stricter inspections and extra paperwork had to be supplied, ummm no, down to a 92% difference in actual price and price declared on the paperwork. The frustration,anxiety and time spent on trying to resolve the issues,trying to find out what was actually happening was a complete nightmare and resulted in many hours of my time. Advised by JJs to chase it up with UK customs to get updates. Impossible task, think I have spoken to every conceivable government body in the UK and still couldn't get any joy! Just had to wait and wait for the item to arrive. I will say the courier company JCEX during the last 2 weeks were giving updates every day, some messages saying just have to wait for local agent, but at least they appeared to to be trying to help and emails always got answered. JJsHouse replied within 24 hours of any communication apart from once when i never got a reply. I do feel the site is misleading as you think you are buying in the UK, transaction processed in Manchester, a UK email address but garment comes from China. Would I recommend this company, yes I would on my overall experience. I did think on reading some of the reviews which appeared after I had purchased ( as most were very positive at the time of purchase), oh what have I done, am I going to get a shoddy garment that wouldn't fit etc or ever receive it, but I am so pleased with the dress the last 3 weeks have been worth it!! My advice is yes order but ensure you don't want the item within a few weeks,( even if website states it will arrive in time!!) leave a few months just in case!!

Don't expect an honest refund!

I ordered a custom made wedding dress which turned out amazing and arrived a few days earlier than expected. So when my mother wanted to treat herself for some shoes for Christmas, I recommended them. We contacted customer service to make sure we were ordering the correct size because she found two pairs she liked. The day they arrived, they did not fit properly so I contacted them. They wanted pictures and then we could either keep the shoes with a partial refund and a 50% voucher. I was then told if the pictures were not sent then their customer review team cannot even credit the account. I asked for a return address and at that point they would not even give me that. I did manage to get a phone number out of them from Hong Kong and you never get through! I will never recommend them to anyone else again. Even after their website states they give refunds but they have been nothing but a hassle and a full refund would have been more appropriate since we were willing to send them back the same day they arrived since they only give you 7 days to return them anyway. Yes, you heard that right. Buy at your own risk here but you have been advised on the returns.

Thank you!!!!!!!!

Here's the honest truth about JJ's…

Here's the honest truth about JJ's House. The dress was delivered within two weeks. The quality of the material is superior and the dress is beautiful! However, the sizing is WAY OFF for USA sizes. You will need to size TWO sizes up, at least. Second bad thing is the return policy and customer service. If You purchase something don't plan on returning it, not going to happen. They make it impossible for you to return Anything, if you buy it, you're stuck with it. Customer Service? Absolutely Horrible Customer Service. So basically, order at least Two sizes up, don't expect to return Anything, and don't expect any Customer Service.

Thank you jj house

I'd like to thank jj house for being so cooperative in my situation. They work diligently to get my situtation handled, hopefully we can do so business in the future.

Ailsa RUnited Kingdom · 6 reviews · Posted 2018-08-13

Frustrating, Disappointing Experience

My experience with JJsHouse has been frustrating, disappointing and unnecessarily drawn out. Be warned above all that their "Worry Free Refunds" claim is an outright lie. I have never encountered a company so unwilling to honour a refunds policy! I ordered two dresses; the first one arrived over 2 weeks after the expected date, meaning that I had already left the country by the time it arrived and it had to be picked up by my sister in the most inconvenient location in London possible, from a shockingly inept delivery company. The quality was unfortunately appalling (in fairness, I should have expected this bearing in mind the low prices) so I decided to return it, knowing that I would also be returning the second dress. First JJsHouse requested photos demonstrating the problem, which I refused to provide. When I eventually reminded them that UK credit card law compels them to accept returns for online purchases, they finally refunded the money for the first dress. I am not actually aware when the second dress arrived as the delivery company never advised us of its arrival. The next thing I knew I was receiving emails from JJsHouse saying that we had to pick up the package or it would be returned to sender. As I was still out of the country and the order was in my name, we made numerous attempts to pick up the dress from the ridiculously inaccessible pick up location but were unable to arrange this as the delivery company, Yodel will not ever let you talk to a human being. After more failed attempts, we finally got an email about a month and a half ago that the dress had been retuned to the sender. Despite repeated attempts to get a refund from JJsHouse, they denied knowledge that this dress was ever returned (I have the screenshots from the delivery company saying that it was!) and refused to return the money. So, at this point, they had both the dress and my money, which essentially amounts to theft. I would not recommend this company to anyone - the quality is terrible, the customer service is deceptive, their delivery company is farcically bad and they have not honoured a single promise they have made. UPDATE 30.8.18: JJsHouse contacted me having read my review and have offered me a refund and begged me to take down my comments, even suggesting they would only refund me if I did so. They finally agreed to refund me but after 2 weeks that money has yet to materialise. I am also furious that they have accused me of lying about being a customer. Given our lengthy conversations and their offer of a refund, clearly I am not the one lying here. This has been a saga of horrendous customer service and manipulation by JJsHouse which has so far gone on for 2 months. Update 10.9.18 We finally received the full refund. So, thank you JJshouse for honouring this promise....eventually. But we did have to threaten to call our credit card company various times before this actually happened. So yes, the saga is now over and we did finally receive the refund. I have amended the review to 2 stars for this reason. But it took close to two months to achieve this and I certainly wouldn't ever hope to repeat this experience nor would I recommend this company to anyone.

Issues with the company

DO NOT TRUST THE COMPANY.....their return policy is a lie. Even if you bought only a regular size (not customize) and had the wrong color -- they did not take a return!!! They are misleading you even when I specifically asked them in an email. I placed a bad review on the website and the next day it was deleted!!!!! EDIT: The company contacted me and have now resolved the issue and gave me a refund. I do think their product is well made. My only problem was the return policy.

Issue finally resolved

Well I am relieved to be able to post that I have finally recieved my refund for the full value of my order including the original shipping cost. I am pleased to confirm that JJS House have at last resolved this issed and given me back my money. However I have had to fight and fight to get this. If after reading this review you do go ahead and place an order. If your order arrives and you are happy with it then that is excellent. But if it arrives and is substandard you may have to fight like I did. If this is the case then I would advise that you do not give up. I am extremely happy to have received my money back in full and thank, JJS house for finally honouring their return policy. But I will never use JJS house again.

I am very pleased with my products that…

I am very pleased with my products that I have received. However, I'm disappointed with the delivery time. I bought something from them on April 24th and I would use it on May 5th. I knew well there were not so many days until, so I paid extra to get it home soon, and I have received it today 14 May.

Worst return policy of all time

This company's return policy is awful. I read the return policy upfront which says you can't make any returns or exchanges for a dress that doesn't fit you, so I was aware of their lack of ability to accept returns on that front. However, I wanted to return the dress because it didn't end up being what I was looking for - the material quality wasn't great and it wasn't really the color I thought it would be - and they refused my return without an explanation! They offered me 10% refund, which is just ridiculous. How can they refuse a return? I even offered to pay shipping costs. This company is stupid. Be very wary of ordering from them unless you are 100% sure it will fit and is exactly what you want. The customer service agent was polite, but provided no information on reasons for refusing my ticket and I'm never doing business with this company again.

DavidNetherlands · 63 reviews · Posted 2018-04-02

Problem with JJsHOUSE resolved

The review I placed below has to a great degree been resolved with return of all shipping costs by JJsHouse. It remains though that the shipping times by JJsHouse are far from optimum and have room for improvement. Definitely the internal delay by JJsHouse themselves before shipping an item that is on the shelf is no longer acceptable .. most companies ship the same day .. not a week or more later. Also the shipping information by UPS is not very good - updated very late .. this is not JJsHouse problem. The shoes themselves were of accepable quality related to the price payed, so apart from the long delivery time we are not too disappointed. ---------------------------------------------------------------------------------- Previous Review ----------------------- I payed for the 2-6 day shipping. THIS IS A SCAM. Firstly they take a week or two just to PROCESS the order for shoes that are in stock. Then 5 days after the SUPPOSED shipping by JJsHouse, UPS in Hong Kong still haven't received the parcel from JJsHouse. 2-6 days will probably end up as a MONTH or MORE !!!!!!! If you ask for a refund of the higher shipping costs you payed for fast delivery which they didn't deliver, they just offer a COUPON to buy again at their store. I will report this to my Credit Card company and claim from them... hopefully they will put JJsHouse on a BLACK LIST and block payments by others. **** I still haven't received the shoes. UPS till haven't received them **** Trustpilot reviews look very much like a CON, most written by JJsHouse themselves. If you look at Trustpilot reviews, nearly all the GOOD reviews are by 'buyers' with just ONE review - JJsHouse's review writing staff. Most buyers who've given MULTIPLE reviews .. REAL buyers !! give JJsHouse a VERY BAD review.