Founded in 2010, JJ's House is a leading global online retailer for wedding-related, prom, party, and occasion wear dresses. With over 2,000 different types of dresses in regular, petite, and plus sizes, we’ve got you wrapped up in silhouettes and styles to make you feel beautiful and make your big moments lasting memories. We offer various services to make your dress search easy: Color & Fabric Swatch for a small fee, Try-Before-You-Buy service, Custom Size option and Global Shipping services. In addition, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards !
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Is JJ's House legit?
JJ's House (jjshouse.com) has a 3.1 out of 5 rating on OK.one, based on 858 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers are truly thrilled with the stunning dresses, regularly highlighting the gorgeous materials, professional craftsmanship, and remarkably fast shipping times that consistently exceed expectations. Many people frequently mention that the items arrive promptly and match the online pictures precisely, making special family celebrations completely stress-free.
Some reviewers were not happy with occasional delivery delays, missing tracking updates, or unexpected difficulties and hidden costs encountered during the return process. A few customers also noted receiving items with poor stitching, damaged packaging, or fabric colors that significantly differed from the website advertisements and photos.
Auto-generated from all reviews of this business. For reference only.
Dress fit but not the little overthrow it came with
Bought this dress for my mom and it fit her just the way she likes it. However the small jacket part that comes with the dress did not fit her. The sleeves were to big and so were the shoulder part. My mom is a seamstress and she measured everything correctly. It happened to match the model size that she bought. Excited when it got here, but disappointed that the little jacket was big.
Reply from JJ's House2021-08-31
Dear Chandra Ganga,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. For the wrap in the order, it is the same size as the dress. We are really sorry that the item doesn't fit you well. We will inform our related department to add the size chart of the wrap on our website.
Please be assured we would solve the issue properly. We have sent the solutions to your email. We would like to cover the loss with you. Please check your email for detailed information and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
Very pretty dress. Fast delivery. Unfortunately, it has the wrong size in the bust. Instead of 61 cm, there is 58 cm. This is a very big difference because the dress is made of a material that does not stretch. Every centimeter is very important. The dress is too tight. We don't have time for a refund, so we have to try to fix it ourselves. There are also a lot of protruding threads.
Reply from JJ's House2021-08-31
Dear Milena Wysocka,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. We do apologize that the item received doesn't fir you well. Could you please kindly send us some pictures to check? Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
Right fit and color as shown, but very long delivery could.. i just made my second order, excited to see the dress
Reply from JJ's House2021-08-31
Thank you for your kind review.
Your affirmation is our greatest encouragement. Please kindly understand that due to the current situation, the delivery time may be a little longer than before. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
BE CAREFUL - We wanted to buy our daughter a dress for her end of year prom however as she was undecided as to which she preferred we bought two with the purpose of returning one. One dress was £48 and the other was £34 however despite postage being insanely expensive at £20 we reluctantly agreed to pay the £102 as my daughter really wanted it.
Both dresses arrived and to be fair the quality was better than expected however that was the only positive. When returning the £34 dress we were then told that £3 would be deducted for the cost of returning (so clearly this is true cost of shipping, not the £20 they are charging) and we also noticed (annoyingly not at the time) that we had been charged £20 VAT despite saying on their website that VAT is included and you don’t pay VAT on children’s clothes!!?? So £122 in total.
We are disputing this now but BE WARNED what should have been a £48 dress + £20 shipping may well end up costing us £91 if they try to justify the inclusion of VAT - meaning we’ve paid nearly as much in fees as the cost of the actual dress!!
Reply from JJ's House2021-07-26
Dear Customer,
I hope you have a good day.
We are aware of your main complaint and are sorry to bring you any inconvenience.
We have located your order and we will report your problem to our customer service. They will contact you soon. Remember to check your email.
Thank you for your time and patience.
Very happy with the style and colour of dress but unhappy with the packing. the dress came in a much to small plastic bag ,was very creased so Have had to pay £9.12 to have it pressed.for the price of postage and packing £29 I am very disappointed with this .The dress cost £81 order £157.0,when i took it out of bag it looked like a cheap dress .More respect should be shown to lovely garments.I am hopeful you would like to refund me the price of pressing the dress and please treat your garments with more respect ...
Reply from JJ's House2021-07-15
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to improve our package. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Although I am a size UK 10, I ordered a dress size 12 based on the size guide they provide. The dress arrived and it was huge! I tried taking it to the tailor but they would have charged me 3 times the cost of the dress. I had to return it. When you return items, you need to wait for 30 days for the refund to arrive to your account and they deduct the money of the return label & any conversion fees in the credit or paypal. I returned it last week so I am still waiting.
The dress was ok, not the best quality but descent for £166. I thought the model was great for a civil wedding.
Regardless of this bad experience, and since I have not found a similar dress in the UK and reading from other people, I decided to risk and order the same dress custom size hoping it will arrive on time for my wedding. When you order custom size dresses, you can not return! I think it is fair if the dress arrives without defects.
I will come back to post my experience with the custom size dress.
DO NOT BUY FROM HERE IF YOU HAVE ANY INKLING OF NEEDING TO RETURN even if to buy the same dress with a custom size from them. You’ll be told your custom order is not proportional (bust and waist, 32” and 25”, respectively, are more than 4” apart so can’t make) even though the dress is a 2-piece, top and bottom are totally separate from each other. This is a junior size. They’ll keep responding with okay to make waist 28”? which totally defeats paying extra for custom sizing only to pay again to tailor. You’ll also be told you can’t get a refund now because you already used the coupon code. Yeah, the coupon code you got for the return and used to reorder a custom size dress that they “can’t” and refuse to make. Save the time and energy and look elsewhere. Not worth the back and forth.
Update 7/23/21: Finally got the refund after an additional back and forth. Changed to 3 stars for getting this resolved and behind me. It’s clothing for a special occasion, you can never be too sure something will fit right until you try it on. So be sure it’s what you want the first time otherwise you’ll waste time to get your money back. I would opt for tailoring to avoid all this time & energy for them, but the top was too small and the bottom too big. Just cant work with that.
Reply from JJ's House2021-07-11
Dear customer,
Thank you for your feedback.
When we make the dress, we have to consider all the measurements' proportion, as well as the design. For the Junior Bridesmaid Dress, the difference between the bust and the waist must be in 4 inches. Not all the measurements can be done. If you don't want the dress, please kindly inform us to cancel the order and issue a full refund.
Please contact us if you need any further help.
I received a pair of brown Oxford Road style tap dance shoes. I think the shoes are good. Just be aware the sizing chart is inconsistent. The shoes seem to run small. I ordered my normal UK size and they are much too small. I am ordering two sizes larger.
Reply from JJ's House2021-05-30
Dear customer,
Thank you for your feedback.
We do apologize but all the items on our website have its own size chart. So please kindly check the size chart before ordering.
Please contact us if you need any further help.
Received my dresses and returned as they did not fit. Refund processed but not corrct amount refunded. On looking at invoice they have not refunded VAT which was added on to cost of dresses. Email has been sent to them to query this but now heard back will avoid this company in future
Reply from JJ's House2021-05-26
Dear customer,
Thank you for your feedback.
We do apologize the VAT has been paid already, so when we issue the refund of the item, this part will not be refunded. Hope you can understand.
Please contact us if you need any further help.
I’m just writing as I’m confused about how the delivery system works. I haven’t received my items
I’m just writing as I’m not exactly sure how it all works. I ordered 6 items on the 15th of may hoping for it to be here for the 1st of July which I’m hoping it will be because it does say 3-6 days processing 12-15 days shipping which I’m completely okay with however my order has been split into two where one order is a face mask and the other one is my dress and stuff so I got a confirmation email saying everything has gone through and I can track my parcel that only has my mask in with my tracking number in a website and it says my package is being delivered by Chinese e packet and they also ship items from wish and Ali express which aren’t the most reliable for delivery. I remained hopeful and my parcel has been in transit since the 19th of may and won’t let me refresh since the 21st of may I’m getting very concerned as it’s now the 24th of may and nothing has come through about the dress and other items which I need for my prom. I’m just asking if jjs house could respond and kind of help me out a bit as I’m confused. Thankyou.
Reply from JJ's House2021-05-24
Dear customer,
Thank you for your feedback.
For the order 4240310025, the items in this order are made to order item, so we need 12 - 15 days to prepare the order and another 5 - 8 days to ship the order. So this order will be finished around May 28 and then we will send the order by the shipping method you choose once finished.
And for the order 9911422114, the mask order can only be sent by the method we choose. This shipping method may take a longer time. Hope you can understand.
Please contact us if you need any further help.
I had to ask for my refund on a returned item.
They were very slow in responding with my request to return the item,
Reply from JJ's House2021-05-16
Dear customer,
Thank you for your feedback.
After checking, we still didn't get the returned order. But considering your shopping experience, we issue the refund in priority. Please be assured that the refund has been issued already.
Please contact us if you need any further help.
It has been 24 days since I've purchased my dress and apparently my order has arrived 10days after I ordered but I didn't receive anything I messaged the live chat God knows how much, they keep issuing tickets but nothing has been done and I couldn't book my wedding until I know when the dress would arrived.
Reply from JJ's House2021-03-30
Dear customer,
Thank you for your feedback.
We are really sorry to hear that, we are now checking with our logistic department. We will send an email to inform you once we get their reply.
Thank you for your patient first.
Product looks exactly like the photo however, the product size was smaller than the size I ordered, horrible customer service and long delay delivery time over 30 days late.
Reply from JJ's House2021-03-28
Dear customer,
Thank you for your feedback.
We do apologize but we didn't send the order because you said that you want the cancel the order. And once we can send it out, the order arrived in 4 days. And for the size issue, pelase be assured that all the items on our website are true to size chart. We highly suggest checking the size chart first before orderig.
Please contact us if you need any further help.
I have ordered 2 dresses and received a text about tracking via the app. However on the app it says I have no processed orders. I’ve tried to email their customer service but have not got a response. Please can someone get back to me I need to know these will arrive before my wedding!
Reply from JJ's House2021-03-26
Dear customer,
Thank you for your feedback.
Please be assured that we have received your order and we are preparing your order as soon as possible now. Our related department has replied your email already. Please contact us through email if you need any further help. We will reply you in 24 hours.
Please contact us if you need any further help.
I am still waiting for a reply from the after-sales team after two tickets already submitted and 3 times chatting with the pre-sales customer service. I purchased a dress and a veil with shipment in 24 hours and the order is still processing!! It was supposed to have been shipped on the 8th and now the pre-sales agents ( the only real-time chat you can have) are telling me that my order is 'estimate' to be dispatched on the 23rd?! This is a joke!! My wedding is on the 30th!! If it wasn't because of the 24-hour shipment I would have not to bother at all buying a dress and a veil because it won't be here on time!!! If I don't get a reply by tomorrow the 11th I will cancel my order and get my money back. And the worst review about your company will appear in every single review place.
Update 12/03/21
After my review in Trustpilot the 'after-sales team' contacted me via email and gave me a solution to this issue in a polite and professional way I must admit. I hope to receive my wedding dress and veil on the date they provided me. Fingers crossed and I'll keep updating this review.
Update 01/04/21
My dress arrived in the time frame they said and it was absolutely beautiful! I must admit that I was very satisfied with the product though I think they can improve their after-sales customer service. I was also offered a 10% off because of their delay with the shipping of my dress and veil but I haven't received any notification regarding the 10%.
Reply from JJ's House2021-03-11
Dear customer,
Thank you for your feedback.
We do apologize for the delay. The item in stock has run out, so we need to make it to order. We are now checking with our makers to check whether we can rush the order. We will send an email to inform your once we get their reply.
Thank you for your patient first.
Today I received a pair of dance shoes, clearly advertised as suede outsoles but not! Rubber bottomed, totally useless for latin/ballroom dancing.
The after sales lady was lovely and as helpful as possible, but the postage cost and return cost is more than it will cost to re-sole them! And that leaves me without shoes again!
Can't say I'm happy or impressed!
Reply from JJ's House2020-11-06
Dear customer,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
As most of the customers says, the delivery is too slow. They do have an estimated delivery date but seriously, that's something they could have removed entirely as they do not hold those dates up.
I ordered a dress, shoes, veil and some other accesories for my wedding in October and had to order a 2nd dress due to the delivery was 10 days passed due.
And yes, the dress was 1 size too small and the shoes were too big as they had made sure they were stretched out.
I have tried to contact the customer service for a return paper but it doesn't work. I have tried to call the number on their website, but I get the message that the number does not exist.
So my summary:
Great dresses, really beautiful, nice colors and nice fabric.
But their so called customer service is non-exisitng as you can't mail them or call them at all.
And ofc course, their so-called "fast delivery" should really get a new title as it is not fast at all. I expect my 2nd dress the 26 Sep 2020 but instead I can see it has left the airport on its way to destinated country.
All in all - I think you should fix the customer service part.
Reply from JJ's House2020-09-27
Dear Customer,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience.
1. For order 1839398225,we are sorry that we don't get any emails from you.For order 0746624526,we have received am email from you with another email address,not the one you used to place this order,that's why it shows the number does not exist.
2. We have sent the solutions to your email,please check your email and give us a reply soon,we will solve the issue for you.
Looking forward to your reply soon.
I love the quality of the products I received. I have a good eye for quality (Grandma taught me well) The pocketbook is beautiful (Color of the pearl design matches my grandma's jewelry), shoes did not hurt my feet (military with disability) and the backless bra fit perfect. I can't say too much regarding the return policy and the way things are handled. During the pandemic, step up your game with return policy. The competitors are out their on Amazon with your products.
Thank you for giving me a coupon with an amount stipulation. Reminder, we are in a pandemic, step up your game. The coupon offered for writing the first review is misleading.
Reply from JJ's House2020-09-23
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Most of my custom dress was actually perfect, but under the bust was way too loose. I wish they had asked for a measurement under the bust. It’s clearly a dress for tiny women (like almost all clothing is) and didn’t take in to consideration different body types. Disappointed I had to get this custom dress tailored.
Reply from JJ's House2020-09-21
Dear Customer,
I hope you have a good day.
We are aware of your main complaint and are sorry to bring you any inconvenience.
We have located your order and we will report your problem to our customer service. They will contact you soon. Remember to check your email.
Thank you for your time and patience.
Dear Customer,
I hope you have a good day.
We are aware of your main complaint and are sorry to bring you any inconvenience.
We checked that your order has been sent out on August 12,since you choose the super saver shipping for your order,it will cost 10-15 days for shipment,hope you can understand.
Thank you for your time and patience.
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