Founded in 2010, JJ's House is a leading global online retailer for wedding-related, prom, party, and occasion wear dresses. With over 2,000 different types of dresses in regular, petite, and plus sizes, we’ve got you wrapped up in silhouettes and styles to make you feel beautiful and make your big moments lasting memories. We offer various services to make your dress search easy: Color & Fabric Swatch for a small fee, Try-Before-You-Buy service, Custom Size option and Global Shipping services. In addition, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards !
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Is JJ's House legit?
JJ's House (jjshouse.com) has a 3.1 out of 5 rating on OK.one, based on 858 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-10-24.
What reviewers say
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Reviewers had a great experience with this company. Customers are truly thrilled with the stunning dresses, regularly highlighting the gorgeous materials, professional craftsmanship, and remarkably fast shipping times that consistently exceed expectations. Many people frequently mention that the items arrive promptly and match the online pictures precisely, making special family celebrations completely stress-free.
Some reviewers were not happy with occasional delivery delays, missing tracking updates, or unexpected difficulties and hidden costs encountered during the return process. A few customers also noted receiving items with poor stitching, damaged packaging, or fabric colors that significantly differed from the website advertisements and photos.
Auto-generated from all reviews of this business. For reference only.
I did receive my dress but it didn’t fit well (too big) and didn’t look like the photo. It didn’t drape the same nor did the lace look to be the same pattern or quality.
Whilst wearing it once to try it on, the boning structure in the bodice started to buckle and made the dress look even more saggy and shapeless. Obviously didn’t make me feel great about wearing it for my wedding day.
Couldn’t return it - they were offering a measly reduced refund and that was basically how much it’d cost me to post it back from my country!!
So I’ve now spent money on two wedding dresses. The second I got from ASOS and I love it!
Reply from JJ's House2020-08-16
Dear Customer,
I hope you have a good day.
We are aware of your main complaint and are sorry to bring you any inconvenience.
We have located your order and we will report your problem to our customer service. They will contact you soon. Remember to check your email.
Thank you for your time and patience.
I was very impressed by the selection and prices and thought the made to measure would be a good option for my daughters holy communion dress as standard dresses were not fitting her well. Delivery date passed and emails commenced. No genuine understanding of the problem the delay was causing and now we have the service tomorrow and still no dress. Just an email confirming the tracking status has stopped updating (which I can also see for myself) and that they have no control once the parcel is shipped. The logistics department are looking into it but it is now too late so I’ll need to buy a last minute alternative which won’t be cheap! There is no live chat option for post sales issues and emails are not responded to promptly.
Update: arrived later the day I wrote the above. Very disappointed they couldn’t update me with a new delivery date. Would have saved a LOT of stress and o also purchased an alternative.
Having said all of that, the dress is lovely, fits very well, and my daughter has chosen to wear it tomorrow over the one purchased at twice the price. Accessories are also very nice.
So overall just be wary of the delivery time and allow for extra. If you have problems don’t expect great customer service.
Reply from JJ's House2020-08-13
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
Lovely, well made dress, I would not order a custom fit one though
Hi, I ordered my MOB dress from JJsHouse and while things did go smoothly at first, I have a lovely dress that is well made and worth the price. The only thing I can recommend is to order in a standard size because if it doesn't fit, you can return it whereas the custom ones are not.
Reply from JJ's House2020-08-06
Thank you for your review.
We are aware of your main complaint and are sorry to bring you any inconvenience.
We have located your order and we will report your problem to our customer service. They will contact you soon. Remember to check your email.
Thank you for your time and patience.
Still waiting on refund after month purchase. Item sent back as company instructions within the time frame period. I have recieved no email or communication to say they have recieved the item. Poor communication and frustrated.
Reply from JJ's House2020-07-19
Thank you for your reply.
We have checked your order and found that we have already issued the refund to your original payment method.
Please check your account and if there is any question, please feel free to contact us again.
No, I would not order from JJ House again. This is why...
I ordered a dress hat, the work of the sewing on the hat was fair, not as professionally polished as I expected from a business. I was disappointed in the durability of the hat brim because it was not as most dress hat brims are. I should have viewed the photo of it online closer. The photos on the JJ House website are an accurate depiction of the hat I ordered. I also would like to add, the prices on many of the items are entirely too high. This is a company in China, that explains the hat quality. The prices are gouging people, I would never depend on this company for attire to wear in any significant life event! This company i is not big on going the extra mile to get a customer returning to shop either. Although JJ House reps are slow on chat, they are very polite. This is the only reason I rated this company 2 stars. The hat is pretty, just not quality brim. It took a month to receive my order.
See below:
Would I order from this company again? No, unless it was something on sale that I only needed to wear less than 6 times and toss out. I would not recommend ordering from JJ House.
I have read a lot of reviews saying that the delivery was very slow and the customer service bad - this hasn't been my experience, which is why I wanted to share. The dress arrived within the time it said it would, and it's beautiful, but the reason I haven't gone for 5 stars is that it's too small - on a size normally safe for me, and though I checked what the measurements are meant to be.
So I would say buy from JJshouse, but be aware that you might want to go a size or two up from your usual size.
Update: I was refunded 30% of the cost of the dress to get it altered, which was great
Ordered outfit for my mother paid a good bit extra for delivery. Once payment went through, nothing. Then an e mail came through to tell me its going to be next month. I kept e mailing them then I told them I wanted to cancel and get refund. They replied and said if I want a refund they will only give me 40% of what I paid. They are making the outfit already. I ordered a size 14 but they didnt require measurements. I thought a 14 was off the rack.I have now sent them 2 e mails asking what will happen if the outfit comes and does not fit? Still no answer from them. I still havent received the outfit.
The outfit came and didnt fit so I returned it. They sent me out a bigger size all I had to ro was pay for delivery and it arrived very quickly. Obviously the first outfit was late and I had communication problems due to covid 19.
I would rscommend buying from them the outfit is a really great fit and quality. Just make sure you measure and go by their size guide before ordering.
Reply from JJ's House2020-03-24
Dear customer,
We have learned your main complaint and really sorry for the delayed response.
Once received your payment, we immediately started preparing the dress since standard size dress is also made to order as stated on the website. When we received the cancellation request, it had been prepared for about 10 days. That's the reason for 40% partial refund. Sincerely we are sorry for any confusion caused and your understanding will be highly appreciated.
Now your order is on going as agreed. Please be assured that we are glad to accept your return if the dress finally doesn't fit.
About the specific shipping and arrival date, we have also sent you an email. We are more than willing to check it for you if a confirmation email is not received in due time.
Again thank you for your time and understanding.
Very very bad experience!!!!
I have ordered a dress for 3 months ago and I have never received my dress.
I have been talking to your service center and they Say that I should contact my local post office and so I did. They said that JJshouse have send my dress as a letter and when it’s send like a letter it’s JJshouses responsibility if it’s disappeared and they should either send me a new dress or give me the money back.
Then I write to JJshouse that it’s gone and I would like to know if they could do anything to help me. They respond that I should contact my local post office again but then I write back and says that I would like to get my money back and ever since I wrote that I haven’t heard from them again.
I WILL NEVER BUY FROM THEM AGAIN!!!
I AM SO ANGRY!
Update:
In a long time I didn’t hear from them, but suddenly I got an email about them having my dress at their warehouse and if I still wanted the dress or if I just wanted a refund. So I got my money back and now I’m happy. But I’m still a little mad that they didn’t answer me when I wrote to them.
Thank you JJshouse for giving me a refund.
Reply from JJ's House2020-03-22
Dear customer.
We have known your main complaint and we are sorry to bring you all the inconvenience.
After checked the order information, we noticed that you placed an order on Our website on January 17, 2020. Your order was shipped out on on February 19, 2020.
The tracking information of your package has not update since February 25, 2020. Sorry for the inconvenience caused. We need to check with our related department about this issue. After check, Hope you can wait for a few days. Please remember to check your email box, once we get the reply from them, we will keep updating and work out a top solution to you.
Thank you for your time and patience. Please contact us if you need any further assistance.
Ordered a dress 6 weeks before my event, was told a week before (after chasing) that it wouldn't be here until the end of March (3 weeks after my event!) i asked them to cancel the order and Mona raised a ticket for cancellation on 26/02. I chased the refund last week - they said the refund wold take 15-20 days. This morning i get an e mail saying i has been dispatched :-( I have raised yet another ticket to say that i don't want the dress, i just want my refund and will raise via paypal. I wish i had read the comments on here before :-(
I wonder - has anyone actually had success in getting a refund, either through JJ's, Paypal or your bank?
**UPDATE** - Since writing my review on here JJ's house have contacted me and provided me with a returns label. I have recieved the dress today which is a real shame as its well made and lovely - even had a loop to carry the train on my wrist - but just arrived too late for me to wear and is way too fancy to wear anywhere else. Anyway, i have sent the parcel back and will keep my fingers crossed for a refund. I have asked for the £28 shipping back as well as i aked for the order to be cancelled 3 weeks before it shipped. Will keep this post updated on how i get on but so far JJ's have been helpful to resolve.
**UPDATE** - Im pleased to say that i have now recieved my refund from JJ's House which included the delivery fee, which is what i wanted. I was really nervous that i wouldnt be able to send the dress back and get my refund after reading other comments, but i have now and i'm so relieved :-) Would i use them again? The dress was nicely made so maybe, I'd just make sure i ordered months in advance.
I had lengthy chats with them prior to ordering a dress for my son’s wedding, explaining that I needed it by Feb 20th or it would be of no use to me. They assured me I would receive it by Feb 19th. I have the transcribed record of these chats.
Now, after my inquiries about why it was still processing, they say I will not receive it until the middle of March. The wedding will be over by then.
Their excuses varied by the person responding from the big New Year festival to the corona virus. I do not really care about any excuses, none of which I believe anyway. I specified a date as being of the essence beforehand.
After I asked for a full refund, I have heard nothing from them.
UPDATE
Yesterday they did cancel my order and I believe refunded my credit card. They requested my input as to how to improve their service.
I am adding a star to the rating for those reasons.
Really nice dresses and good quality - ordered for the first time and will definitely order again.
Tailoring and delivery time is a bit slow (~1 month) but it is made to order and I knew that upfront and ordered with enough time. I returned some dresses also, and even though it is a bit of a cumbersome process, they do honour the refund once you've sent them the pictures and sent everything back. Delivery is at your own cost but they do have a UK hub for returns.
Second order wasn't so great - they provided a dress with the wrong dimensions and are being really awkward about finding a solution. After this second experience, I won't be using them again.
I would advise people not to order from this company
I ordered a dress in the custom sizing because I needed it in a hurry and didn't want to have to take time to alter the dress. I followed the video for measuring and had help with the measurements that I could not do alone. Each measurement was taken several times. After receiving my order and measurements I received an email from JJs House saying that according to all my other measurements they recommended 17" instead of the 20" that I submitted for the shoulder width and asked if they should go ahead with that. I agreed since I thought they were professionals. I received the dress when promised, my first fear was when I saw the tiny box sitting on my porch. Next putting it on, I was not able to zip all the way by myself but even as far as I could, I would not have been able to move my arms. I was also disappointed with the finishing of the dress, the zipper looked cheap and did not work well, stuck both up and down and was not finished nicely, and I also was disappointed with the sleeves as the fabric netting that the embellishments were on did not go into the seams so the back of the sleeves appeared to be ripped. The dress looks nothing like I was expecting from the picture shown. I was offered a 40% refund but I feel I should have been offered a full refund. Even if everything else was right, I would not have been able to move my arms in this dress and they changed my measurements. I would never order from this site again. (This was what I thought was a review on the website for the dress I ordered), they turned it into an email and replied to it, never did make the reviews which I spent a lot of time looking at on the site. All the reviews seemed good so I felt confident ordering, I now know that they don't post the bad reviews)
Really disappointed with the bridal shoes I ordered after waiting weeks for them to be delivered. The actual shoe is beautiful but I have been sent two different sizes and can’t even get one of my feet in the right shoe. Not going to even try to bother getting a refund as sounds more trouble than it’s worth. I had no idea they were a Chinese company otherwise I wouldn’t have bothered.
Literally only ordered a wedding personalised balloon from this company and I'm glad thst is all I ordered. The absolute state of it LOL I wouldn't call it a balloon it was more like a whoopie cushion that wouldn't stand on the lil crappy stick supplied. Such poor quality, had I known it was coming from China I honestly would never have bothered.
Also I'm signing out of their stupid marketing emails and I'm still getting the crap from them..very annoying!!! I won't be ordering from this site again.
I ordered 2 bridesmaids dresses from the sample sale, each dress is £40 and offer no refunds due to been a sample product. I accepted this and ordered the dresses.
The positive point is they shipped the items to me super quick, which I was very impressed with, however upon arrival i soon realised they had made an error and sent me one correct dress and one completely and embarrassingly wrong dress. The wrong size, colour and style of dress, they are so far opposite and 4 sizes too big there is simply no excuse for getting it so wrong. Its laughable how they though this dress could be away related to what i ordered.
I have raised this with JJ's house and have received numerous automatic 'copy and pasted' responses, after several back and forth quoting their policies to them and been offered and turning down partial refunds, i have been offered a voucher or a refund, but still no explanation as to why they can not just send me the correct item.
It is a shame because the dress they got right is perfect, well made and a lovely fit and i just want 2 matching dresses. If they had sent the right dresses originally this review would have been a 5 star for delivery speed and quality.
But the lack of human interaction in customer service has been such a shame, automated responses is what is giving this company such a bad name, I have learnt my lesson and should not have ignored the bad reviews on this site.
I ordered a custom made prom dress for my daughter. The dress arrived on time but It did not fit her well at all and was too large at the waist and not very well made. I'm now stuck with this useless dress as they will not accept returns for custom made dresses. No point in having it altered as the prom will be over by then and she will never wear this dress. I feel like I've completely wasted my money. The website states "worry Free Returns" but be aware that there are NO returns accepted on custom made items.
JJsHouse are a terrible and dishonest company. They pretend to be based in the UK, but my package arrived from China.
I ordered 6 dresses, all made-to-measure. Five of them were perfect, but one - a wedding dress, costing £280 - was terrible.
Miles too big, very stiff and a really weird shape. Very poor quality and workmanship. Lumpy skirt, lace cut haphazardly and glued on, bits of thread hanging off, jagged edge mesh all around the hem, cheap materials used, “diamante belt” actually made from cheap plastic flat-back gems (the kind you’d find in a kid’s craft kit). Not representative of the picture on the website at all. Looked like a fancy dress costume, totally unsuitable to get married in.
JJsHouse refused to refund me, claimed that refunds were not possible as the dress was custom made. Yet they obviously didn’t make the dress to MY measurements as it was miles too big and the proportions were all off.
Refused to acknowledge my comments on the quality issues. Offered me a 40% refund so I could “have it altered” (the best seamstress in the world couldn’t have saved that hot mess).
After over a week of sending them progressively more threatening emails, they eventually offered me a refund, but made ME pay to ship the dress back to them. They simply refused to to reply when I asked them to refund me the postage cost.
I’ve given them two stars rather than one, only because five of the dresses were lovely and fit perfectly. However, the incident with my wedding dress was so bad that I’d never, ever use or trust this company again.
I have had two orders with JJHouse and I would give them completely different reviews.
1. I ordered my flower girls dresses from here and they were glorious! Exactly as on the website (they arrived inside out to protect the tulle skirts which had me in a panic for a short while until I realised I just had to turn them inside out). I ordered stock sizes so had to be amended slightly, but nothing major. They did take a while to arrive as they only get made once the order comes in (saves storage space I suppose) so order well in time. Other than that, 5 stars!
2. Ordered an emergency dress made to measurements as her original dress (from another supplier and posted by me) got lost in the post. Two days after paying for the dress at JJHouse I cancelled the order as the original dress arrived. Then the custom dress from JJHouse arrived... Since I cancelled the order within 72 hours of paying for it I am entitled to 80% of the order price+shipment to be refunded, as it says on they website. They WILL NOT refund me more than 40% as "good will" since the dress is made to custom measurements. Despite the fact that if they'd cancelled the production of the dress when I told them to, the dress would never have been made. Still ongoing with them... 0 stars.
TL;DR: great quality and lovely dresses, but don't order if you think there's a possibility you might want to cancel or want a refund.
Bought 3 bridesmaid dresses for £80 each and paid £37 delivery, dresses are lovely however, I ordered silver and got Taupe! Can’t get a refund because it’s past the 7 days policy which is a bit harsh, considering my sisters have jobs and my friend lives over an hour away and also has her job, the dresses weren’t delivered in the time frame said (only a couple of days) but oh well, and when I explained, they only offered a 10% coupon which I can’t be bothered to use as I’ll probably won’t buy from them anymore, the only issue I have is the fact my dresses are near to brown than they are Silver!!
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