Founded in 2010, JJ's House is a leading global online retailer for wedding-related, prom, party, and occasion wear dresses. With over 2,000 different types of dresses in regular, petite, and plus sizes, we’ve got you wrapped up in silhouettes and styles to make you feel beautiful and make your big moments lasting memories. We offer various services to make your dress search easy: Color & Fabric Swatch for a small fee, Try-Before-You-Buy service, Custom Size option and Global Shipping services. In addition, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards !
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Is JJ's House legit?
JJ's House (jjshouse.com) has a 3.1 out of 5 rating on OK.one, based on 858 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers are truly thrilled with the stunning dresses, regularly highlighting the gorgeous materials, professional craftsmanship, and remarkably fast shipping times that consistently exceed expectations. Many people frequently mention that the items arrive promptly and match the online pictures precisely, making special family celebrations completely stress-free.
Some reviewers were not happy with occasional delivery delays, missing tracking updates, or unexpected difficulties and hidden costs encountered during the return process. A few customers also noted receiving items with poor stitching, damaged packaging, or fabric colors that significantly differed from the website advertisements and photos.
Auto-generated from all reviews of this business. For reference only.
Dress was packaged well and sent promptly. It was definitely on the big side, even when using their size guide. I was planning on taking it for alterations anyways and the price makes that a good deal.
Reply from JJ's House2022-07-07
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Poor service/ JJ's have contacted me and the issue is resolved.
Update: Changed to 4 stars after the positive communication I have received from JJ's house. Customer service responded to my review on here.
I noticed the size was wrong on my order, contacted JJ's house. The order hadn't been dispatched. They charged me another 50% to change the dress size. Lied saying it had to be made from scratch. After I paid, my order arrived the next day. This just proves that they had the dress in stock and have literally ripped me off.
Reply from JJ's House2022-06-28
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
Dress came after 2wks. Dress high quality. True to photos, just remember the
Models are skinny
Had to return dress to get 2 sizes up and in the process of returning and then will reorder.
Reply from JJ's House2022-06-23
Hi,
Thank you for sharing your feedback with us. We are so sorry for the inconvenience that this has caused you.
Please be assured that we will keep improving and provide better items and service to our customers. Our team have sent a solution for you, we hope you can check your email.
Should you have any questions, feel free to let us know.
Have a nice day.
I special-ordered a mother-of-the-bride dress - to fit my measurements - and it was AWFUL. It was too big in some places and too small in others. The fabric also was not as advertised.
SO - I wrote a review of my situation and was given a COMPLETE REFUND (minus shipping), despite the fact that I had custom- ordered the dress and knew in advance that the company doesn't generally take back custom orders. I am grateful to the company for taking my concerns seriously and doing what they could to right the situation.
Reply from JJ's House2022-06-19
Dear customer,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
Good quality, model exactly as photos, very good prices and accurate size.
Reply from JJ's House2022-06-15
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Loved my dress, quality is good, color, style and material are lovely. Dress is unique, unfortunately it is too small. I did not take my measurements and should have. Next time I will take my measurements before I order. I had lost weight and thought I was smaller than I was/am. Would love to exchange the dress for a larger size but am concerned that I won't get the dress in time for the wedding I am attending. Any thoughts?
Reply from JJ's House2022-06-14
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
The dress has arrived quickly. It is nice and of good quality. Correct size. T36 (Height: 1'71m). Dark blue color like the picture.
I recommend the page 100%
Reply from JJ's House2022-06-14
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
The clothes are in line with my expectations. The colors are very similar to those shown on the website.
Reply from JJ's House2022-06-12
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Ordered two pairs of dance shoes (1 Latin, 1 smooth/ballroom). Very good prices and physical fit for both pairs. Only issue I had was with the pair of ballroom shoes; the ankle straps were not the same length had been secured under the outsole, which meant that I could not adjust the straps to be the same length. Otherwise very happy with my purchase.
Reply from JJ's House2022-06-09
Hi,
Thank you for sharing your feedback with us. We are so sorry the item didn't meet your satisfaction. Your request has been accepted and processed successfully. Please be assured that we will keep improving and provide better items and service to our customers.
Should you have any questions, feel free to let us know. Have a nice day.
Greate dresses for weeding
True to size chart and helpfull if you order wrong.
Reply from JJ's House2022-06-07
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Accidentalmente presione orden completada en la aplicación y mi orden aun no llega. Habrá algún problema en la entrega estimada???? Gracias
I accidentally pressed the order completed option in the app and my order still hasn't arrived. Will there be any problem for delivery to? Please help
Reply from JJ's House2022-06-05
Estimado cliente,
Espero que tengas un buen día. Hemos enviado el estado del pedido a su correo electrónico. Por favor revise su correo electrónico y si tiene más preguntas, no dude en contactarnos nuevamente.
Gracias por el tiempo.
The shoes were way too small and the dress was too small. The dress figures are true to size unlike most sites which is why I ordered wrong. I did reorder it and it fit well. I did not reorder the shoes because of poor quality. I did not receive a refund but I did get a credit. I would have preferred a refund. The hair accessories were just fine and I'm not unhappy with them.
After my review I did get a refund which should have happened at the beginning. I am much happier and I encourage this company to not make this way of doing business a model for how they operate. They should honor the procedures if the customers are honoring what is required of them to do a return if they are unhappy.
Reply from JJ's House2022-06-05
Dear customer,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
I ordered two bridesmaids dresses and needed to return them in March. Jjshouse do not refund your shipping (they make this clear from the outset) but both dresses were refunded on the 25th of May. It took a long time and cost me over 45 euro in shipping but I cant fault their customer service or how quickly they responded each time I contacted them. Also the dress I ordered to replace the two that were too small is beautiful and very good quality. I would use again now that I know their sizes.
Reply from JJ's House2022-06-01
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I ordered a dress that was on sale, it was supposed to have some fault so the price was about 50% off. I received it very quickly (about 10 days since I ordered) and the dress is perfect, it fits beautifully, the fabric is nice quality; I will have to shorten the dress a bit since I'm not very tall but I already expected this and it's not a problem.
Thank you JJs House.
Reply from JJ's House2022-06-01
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I ordered a dress for our granddaughter’s wedding. I am very happy with this dress. It fits true to my regular size. It’s well made and lined. Including a built in bra, for added comfort. I am looking forward to wearing it!
Reply from JJ's House2022-05-31
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
The sizing is extremely unpredictable. I had to order a third dress before I got one that even came close to fitting and THEY DO NOT GIVE REFUNDS OR EXCHANGES!!!!!!!
The quality of the third and final dress was excellent and beautiful, I received numerous compliments on it.
Reply from JJ's House2022-05-29
Dear customer,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
The fabric in the dress I ordered was beautiful, and the workmanship was excellent. The color wasn't exactly as expected, but it will do. I do wish I'd ordered customed sizing, as the size 8 was too big in the bust and waist for me. But, again, it will work, as I will wear a padded bar.
Reply from JJ's House2022-05-26
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
DO NOT BUY FROM THEM. Placed an online and they then messaged me saying they require further evidence of the payment in order to further process the order.
They asked for a 1) photo of my credit card and my 2) passport ID to be emailed to them!! Unbelievable a company wants such private information for a simple transaction!! I then asked for a cancellation and refund within 24hours and they never responded since!!
Timeline:
19 MAY 22 (Morning) - Placed order online
19 MAY 22 (Afternoon) - They then replied and requested a credit card photo and photo ID to be emailed to them to process the order. I then replied why do they need this??? They responded immediately with their odd reasons that there is a third party holding the money, however the payment already was proceed and taken from my credit card! (I've also called my credit card company and double checked)
19 MAY 22 (Evening) - I replied and advised for cancellation and refund of order. THEY NEVER replied since!!!
20 MAY - Wrote the review on Trustpilot and finally got a reply from JJs house and said issue has been solved.
Order Number: 6732353195
(Updated)
22 MAY - Received email from JJ's House
Dear customer，
Hope you have a nice day. We received your complaint on Trustpilot and we are really sorry to bring you all the unhappy experience. I'm your complaints specialist, I'll follow up your case.
We have cancelled your order as your request. We will follow up with our relative department to refund to you in priority.
29 MAY - Received another email from JJ's House
Sorry to bother you again.
We checked that the refund has been returned by us already. Hope you can receive it soon.
If you are happy with my service, we are wondering would you please do me a favor to remove or update the reviews on trustpilot? Your help will make important sense to me, thank you again.
Reply from JJ's House2022-05-22
Dear customer,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
Mixed bag here. The upshot is this has cost me much more than it should have, product wasn't the colour advertised, and I probably won't use them again.
The initial bridesmaids dresses sent were in a much duller material than the product page indicates. Hands up, we got one of the sizes wrong (standard sizes), so I sent it back for an exchange. Process was relatively easy, and I got the refund.
The new dress didn't match in colour to the old one, was actually closer to the product description. This was a month before the wedding, and there are huge lead times on the delivery. Panic. Had a chat with an online advisor who said the would accelerate the order. Requested the brighter shade be used.
A few more ticket chats later and I had also agreed to hold onto the two dresses I did have just in case there was a delay and I had to go with non-matching dresses. All good.
New ones turned up in time the week before the wedding. Back to the old, duller colour, but they both fitted. Had to snip a couple of threads off where they were showing on the front.
But my main angst here is that I have now spent £205 on two dresses when my original expenditure was £172, and the colour wasn't as advertised.
The girls wore them, it wasn't a huge issue colour-wise, but the whole thing has caused a lot of stress. I keep being offered complimentary vouchers to make it all better, but I won't be buying again so that's a bit hollow.
As I say, mixed bag. Make up your own minds, and get the sizes right first time!!
Reply from JJ's House2022-05-17
Dear customer,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
Received my dress yesterday and style didn’t suit. My daughters dress isn’t the same in pictures on the website. Also, my youngest daughters dress hasn’t arrived and ordered them all at the same time. Headbands arrived which were fine. I’ve tried to contact you, the returns section which I’ve filled in doesn’t seem to be sending and haven’t received a ‘token’ for your reply. My order number is 7363074608. I will be grateful for a reply
Reply from JJ's House2022-05-16
Dear customer,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
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