Shop TrampolinesShop Accessories Contact Us Find us on Facebook Find us on Instagram About Jumpflex Jumpflex Trampolines is on a mission to keep the world happy, healthy and bouncy. Jumpflex sells high-quality trampolines and fun accessories in the USA, United Kingdom, New Zealand, Australia and Canada that help families develop, grow and connect through outdoor play.Play for life!
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Is Jumpflex Trampolines legit?
Jumpflex Trampolines (jumpflex.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. 86% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 30% of negative reviews; 6 of them were added in the last 12 months. Last updated 2026-08-12.
I ordered replacement parts from Jumpflex twice with the same experience. I ordered safety poles two Months ago in August 2022. I have followed up three times and they blame the pandemic; it's already October 2022 the pandemic started in late 2019. Twice their logistic manager has said my parts are two weeks from the warehouse and restock. I have lost confidence in this brand. According to their site I can order a new trampoline and have it delivered within two weeks. There must be some kind of inventory? Still no update on my order at this time of review. I personally discouraged anyone from future purchases find a professional grade trampoline for the price. The overall prices have also inflated almost 1/3 for a new purchase since 2020. Why sell parts if there aren't any parts to deliver. I suspect they are out sourcing from another country. Cheap alloys and cheap labor. No one takes pride anymore. Sorry Jumpflex but you have disappointed me and my family.
Reply from Jumpflex Trampolines2022-10-03
Hi Roberto,
Thanks for taking the time to leave us a review. We deeply apologise for the delay in receiving your parts and appreciate your understanding.
As mentioned in my email, although the container was received at the ports on time, they have been experiencing rail delays and trucking shortages. Due to this inconvenience, I have placed an order for a complete box 3 which I can see is currently in transit to you.
I hope this solution is satisfactory. Please do not hesitate to reach out if you have any issues big or small.
I'm glad your family will be able to start enjoying their Jumpflex™ trampoline very soon.
It was difficult putting the top of the safety poles into the pocket of the safety net. Also, material not very sturdy as far as the latch and material two broke. Very happy with the overall trampoline.
Reply from Jumpflex Trampolines2022-10-02
Hi Lori,
Thanks for taking the time to leave us a review.
I have just sent through a separate email to see if there was anything I can help with. If you do come across any issues big or small, please dont hesitate to get in touch.
We are glad to hear your family is happy with their trampoline.
We have been very happy with our jump flex overall. The customer service was excellent. The product is great. The only thing that I would say is that not all the parts were included but what was missing they took care of in a flash with no questions asked. I would go with jump flex again.
15ft arrived within 48 hours , 3 boxes And 3 hours later , my 8 year old was doing front flips !!!! Super easy assembly. Most challenging was attaching safety net to poles , but get a ladder and slide over the top of the pole one at a time and secure the strap before moving to the next one and there are no issues and it was still pretty easy. Assembled all by myself one person
The only disappointment is that the basketball attachment was out of stock and still not available
Customer service was great but product availability was very rough.
Reply from Jumpflex Trampolines2022-09-26
Hi Jorge,
Thank you for taking the time to leave us a review.
We do apologize for the inconvenience with out-of-stock parts. Unfortunately, we have been experiencing many shipping delays that are out of our control.
If you do come across any issues at all, please don't hesitate to get in touch.
One of the steps on our ladder had broken, so I reached out to Jumpflex customer service. They responded much faster than I had expected and offered to replace our ladder for free. Before I knew it, the ladder was shipped and received in great condition! Very impressed with the response timing from the customer service team!
Having an awesome trampoline with an awesome company says a lot. The net had a few tears after a year and they replaced it within a week! We love our Jump Flex!
Fun and safe, having a blast as we jump to the moon!
Ordered the 12' for my 2 daughters, 12 & 6. Order came fast, and somehow we were one spring short in the box. Customer service had it to us within 36 hours, and this trampoline has brought the entire family hours of fun, and helps us maintain our fitness!! Safety net is secure, as my little loves when mommy bounces her "to the moon!" Definitely recommend, as our neighbors have had theirs for 4 summers now.
I ordered the wrong net to replace a failed one. After I realized it was the wrong size, the jumpflex team quickly replaced it with the right one. Really happy with their support and their products.
Our 15ft trampoline had a link break on the mat that connects to the spring. After calling and emailing photos of the incident, a replacement mat was sent within a week! Bang up job team!
Your service was great! Your representative Jana is awesome she followed up very quickly and was very professional and very pleasant. Your delivery was quick and order processed so fast.Thank you so much!
Amazing product! Excellent ordering and delivery experience! No issues with build/setup! Happy, happy grandkids! Customer service that ROCKS... happy, happy customer! Highly recommend this company and their product.
The directions do not tell you to insert the basketball hoop (if purchased). So when it is all assembled, you have to take it apart again, to insert the basketball hoop. The remaining uprights couldn’t take the pressure of being partially disassembled and one buckled. It took nearly two months to get the replacement parts. It’s a very nice trampoline, but tough to get parts. And it’s too expensive not to use for two months, waiting for parts.
Reply from Jumpflex Trampolines2022-09-26
Hi Mary,
Thank you for your feedback, we appreciate it!
We do apologize our directions were not clear to insert the basketball hoop. I will be sure to take this back to our quality and control team.
If you have any further issues or concerns with the order, please do hesitate to contact us at [email protected].
Warm regards,
Weslee
I contacted a jumpflex representative about replacement trampoline parts. The got me hooked up ASAP with the needed materials and they were shipped super fast.
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