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Education & Training

Kaplan Test Prep

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201 reviews

4.4201 reviews
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About Kaplan Test Prep

Data updated
Website
kaptest.com
Category
Education & Training
Location
United States
Status
Unclaimed
Last 12 months
201 reviews
Replies to negative
80% (16/20)
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About this business

Kaplan Test Prep offers preparation for more than 90 standardized tests, including entrance exams for secondary school, college and graduate school, as well as professional licensing exams. Kaplan also provides private tutoring and graduate admissions consulting services.

Is Kaplan Test Prep legit?

Kaplan Test Prep (kaptest.com) has a 4.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Education & Training and its reputation is good. 87% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 80% of negative reviews; Reviews mostly discuss User experience, Product. Last updated 2026-08-30.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable instructors and the clear teaching strategies that make complex concepts much easier to understand during daily exam preparation. People also deeply appreciate the detailed practice questions, extensive learning materials, and helpful resources that successfully build real confidence for upcoming official exams. Though some reviewers were not happy with certain platform features, mentioning that it was difficult to review incorrect answers after completing proctored tests. Some people also felt that digital navigation and account access could be improved due to unexpected changes or interface issues.

Auto-generated from all reviews of this business. For reference only.

What people say

I ordered the self paced ACT test prep…

I ordered the self paced ACT test prep for my son. He would work on it on the weekends. Before he started using the Prep he scored a 16. His final score was a 23!!!! Well worth the money.

Reply from Kaplan Test Prep2026-03-08

We're happy to hear that the self-paced ACT test prep helped your son improve his score so significantly! We appreciate you sharing his success, and we're glad it was worth the investment. Jennifer Kaplan Customer Support

Excellent NCLEX prep

Wasn’t confident for my NCLEX preparation. KAPLAN taught me several ways to read and look around the questions, and answer with confidence. THANK YOU, KAPLAN!

Reply from Kaplan Test Prep2026-03-08

We're happy to hear that our NCLEX preparation strategies helped you approach the questions confidently. Thank you for sharing your positive experience with our services! Jennifer Kaplan Customer Support

Would Recommend!

Classes were helpful, and classes were made engaging! I was taught many things that weren’t taught to me before, and it helped in me gaining some confidence in tackling my NCLEX-RN in April.

Reply from Kaplan Test Prep2026-03-08

We're happy to hear that our classes were helpful and engaging for you! It's great to know that you gained confidence for your NCLEX-RN exam in April. Thank you for your positive feedback! Jennifer Kaplan Customer Support

I completed the course outline and I’m certain I’ll pass the bar in my first trial.

I completed the course outline and certain I’ll pass the exams in my first sitting as the course is structured to make you learn and specific to the bar outline so there’re no unnecessary materials.

Reply from Kaplan Test Prep2026-03-08

We're happy to hear that our course structure helped you learn effectively and focus on the bar outline. Thank you for your positive feedback; we appreciate you sharing your experience! Jennifer Kaplan Customer Support

The QBank really helped in…

The QBank really helped in demonstrating similar clinical presentations for different conditions, while establishing a cardinal feature to discriminate and diagnose the condition. There were also a variety of different diseases and traits that were being tested, which really aided in accumulating knowledge. The question style was very similar to how the questions are written on the NBME's, which really helped in preparing for that, by giving just the right amount of general features to build uncertainty, but providing you with distinctive features to build confidence in solving these problems.

Reply from Kaplan Test Prep2026-03-08

We're happy to hear that the QBank helped you recognize clinical presentations and establish key diagnostic features. It's great to know that the variety of diseases tested aided your knowledge accumulation and that the question style prepared you for the NBME. Thank you for your positive feedback! Jennifer Kaplan Customer Support

If there was a way to leave a negative…

If there was a way to leave a negative stars review, I would....I'm a licensed contractor in MN, and I've used them before, had no issues. This time, I paid for what was advertised as a 7.5 hour class.... After 5 1/2 hours I'll never get back, listening to an instructor named Barry who was supposedly a contractor, but doesn't know anything about construction, and is probably the most idiotic, but yet condescending person ever to teach a class, the class ended with just under 2 hours left on the timer. So, per the instructional video, I rewatched parts of the class, but the timer is stuck. Today, I called customer service, to see if this problem could be fixed... The first couple reps were polite and professional, but for whatever reason, when I was on hold the 3rd time, the connection was severed. So, I called back. Got another rep that was rude, argumentative, said "I did the class too fast" (that's not possible, no way to skip) and argued that the timer was working properly despite being told by the other 2 previous reps that it was stuck. Needless to say, demanded my money back, even though I've wasted 5.5 hours of my life on this class, I'd rather jam sharpened pencils in my ears than listen to Instructor Barry utter one more flipping word. I've been a contractor for 15 years, i do continuing ed every year, and this is BY FAR, the worst experience I've ever had.

Reply from Kaplan Test Prep2026-03-06

We sincerely apologize for the frustrating experience you had with both the course and our customer service team. This is not the level of quality or support we strive to provide. We reached out to you via Trustpilot to gather additional details so we could investigate and make this right, but we haven't received a response. Regardless, we take your feedback seriously and will address the concerns you've raised about both the instructor and the customer service experience. Jennifer Kaplan Customer Support

Even thou I haven't studied 🙃 I never…

Even thou I haven't studied 🙃 I never had time but I sure will next time,the course is on point so is the representatives thanks alot team for all your help stay blessed & safe one love always💖🙌🏽🩵

Reply from Kaplan Test Prep2026-03-08

We appreciate your positive feedback and are so glad the course and our team met your expectations. We wish you all the best in your future studies and thank you for your support.

Confidence boost.

Great teachers and some amazing class discussions that helped a lot. The amount of homework was perfect not too much not to little. The extra resources were also an amazing addition to the class. Afterwards, my confidence while taking the SAT was greatly boosted.

Reply from Kaplan Test Prep2026-03-08

We're happy to hear that you found the class discussions and homework helpful! It's great to know the resources boosted your confidence for the SAT. Thank you for your feedback. Jennifer Kaplan Customer Support

More than enough…

I only studied from Kaplan for my NCLEX-RN exam, and passed it at 85 questions. I'd like to make a suggestion to Kaplan team that more useful and pictured rationales could have been added. Overall it is the best source to prepare for the NCLEX-RN exam.

Reply from Kaplan Test Prep2026-02-26

We're happy to hear that our NCLEX-RN materials helped you pass! Thank you for the suggestion about adding more visual rationales. We appreciate your feedback and will consider it as we improve our resources. Jennifer Kaplan Customer Support

FINRA Exams

I used Kaplan for the SIE, Series 66, and Series 7 and passed first attempt on all 3. If you are looking for a test taking service that will adequately prepare you for FINRA exams, Kaplan is the way to go.

Reply from Kaplan Test Prep2026-02-26

We're happy to hear that our services adequately prepared you for your FINRA exams. Thank you for sharing your experience; we appreciate your positive feedback! Jennifer Kaplan Customer Support

Very Helpful

Excellent lessons, effective teaching strategies, and knowledgeable instruction.

Reply from Kaplan Test Prep2026-02-26

We're happy to hear that you found the lessons excellent and the teaching strategies effective. We appreciate your positive feedback regarding the knowledgeable instruction. Jennifer Kaplan Customer Support

Friendly staff and practice opportunities

The staff were very helpful and responded to outreach without judgement and in a way that was helpful. The course itself has many great features such as a copy of the official Kaplan ACT book, hundreds of practice questions with explanations, and even a virtual assistant to help with college options. I only wish there was just one more full practice test, but all in all it was an amazing course.

Reply from Kaplan Test Prep2026-02-26

We're happy to hear that our staff was helpful and the course features were beneficial for you. We appreciate your feedback regarding the practice test. Thank you for the positive review! Jennifer Kaplan Customer Support

Good program if you can get it done in 6 months

The 3 stars is well-earned is for all the resources they offer. If you can put all your time into this program I would rate it 5 stars. Easy to use and had access right away. However, for working people that can't use all the resources within 6 months, you will have to pay additional money for an extension. Kaplan is already priced at the highest of all programs. I went ahead and paid the exam prep extension and they want me to wait 2 days to activate it. I want to practice now to take exam next week.

Reply from Kaplan Test Prep2026-02-26

We appreciate you sharing your experience and are glad you found our resources helpful. We acknowledge your concerns regarding the extension activation delay and the program's cost. We'll review our activation process to improve efficiency. Thanks for your feedback. Jennifer Kaplan Customer Support

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