Kentfaith provides you with professional photography accessories: camera tripods, dslr backpacks, flash, microphones, lens filters, adapter for better photography.
Written by the business, not verified by us.
Is Kentfaith legit?
Kentfaith (kentfaith.com) has a 3.1 out of 5 rating on OK.one, based on 579 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 34% give 1 star; The business has replied to 88% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers had a great experience with this company. Many loyal customers frequently praise the remarkably affordable prices, solid build quality, and dependable performance of the various photographic accessories and filters available on the website. Shoppers also deeply appreciate the exceptionally fast delivery service and reliable packaging that consistently ensures delicate items arrive safely and right on time.
However, some people mentioned occasional issues with their orders, noting delayed international shipments, missing packages, and frustrating tracking confusion during transit. A few reviewers were clearly not happy with receiving defective items and experiencing unhelpful customer support responses regarding complicated refunds and returns.
Auto-generated from all reviews of this business. For reference only.
They don't even hold UK stock, if there even a real UK company at all. Ordered a security camera from them only to find the tracking is shipping from China.
Too many companies recently pretending to have a UK presence only for them to be a front for a China company with shipping that takes weeks.
UPDATE: Their response makes it quite clear that they aren't from the UK at all, the poor English along with the terrible argument - They ship from overseas to effectively improve transportation time? What a crock of crap! It can't be improved past shipped from the same damn country.
They then hassle you via trustpilot for further details I.E contact methods via which to hassle you to change the review, which if you don't provide will mean trustpilot take the reveiw down.
Scammy behaviour from all parties.
"Dear Valued Customer,
Sorry for keeping waiting.
Kentfaith has more than 10000SKUs, in order to effectively improve the transportation time, most products will be shipped from overseas UK warehouses, but sometimes due to increased sales/seasonal demand may cause short-term stockouts, like the black friday and Christmas promotion period, many items ran out of stock quickly, so will be shipped from China, but pls no worries, we chose the fastest shipping service.
Please update us your order ID so we can help to track and urge, thanks.
Best Regards"
Reply from Kentfaith2023-01-04
Dear Valued Customer,
Sorry for keeping waiting.
Kentfaith has more than 10000SKUs, in order to effectively improve the transportation time, most products will be shipped from overseas UK warehouses, but sometimes due to increased sales/seasonal demand may cause short-term stockouts, like the black friday and Christmas promotion period, many items ran out of stock quickly, so will be shipped from China, but pls no worries, we chose the fastest shipping service.
Please update us your order ID so we can help to track and urge, thanks.
Best Regards
[email protected]
Awful communication. We had ordered at a party the same presents on this site and we had to beg to get our refund back. After 1,5 months we finnaly received our refund. They first offered us some money in place of sending the backpack back.
Very dissapointed, never order something on this site!
You find the same products on other sites much cheaper also and with some decent service.
Reply from Kentfaith2022-12-31
Dear Valued Customer,
We are sorry to have caused you a bad experience.
If you want to return an item for your own reasons, we accept it. However, because the backpack is very large and may cause you to lose a lot of shipping costs, we have suggested other alternative options that you can refuse, so we have given the address you return.
It takes time to return and time to review the refund as it is reviewed by our finance, thank you for your understanding of our operational process.
For your next purchase, you can contact us to give a 30% discount.
Kentfaith
[email protected]
K&F Concept Arca Swiss Quick Release Plate for Camera and Smartphone
Have always purchased K&F items through 3rd party vendors and have never had any issues so i thought i would try directly through K&F directly on this purchase.
My initial live chats about the product were via a facebook messenger service K&F provide. Ok.. not my favourite way of doing live chat with a business.. but at least they had something.
I had a few queries as to mounting plate requirements due to the purchase of a long lens and the customer support was ok.. the firm itself were only able to offer a single item , so lacking in products, but were happy to say i could fit other plates to the k&f tripod i already owned, so very happy there.
Ordered the K&F Concept Arca Swiss Quick Release Plate for Camera and Smartphone after a think and got an initial welcome discount which was appreciated.
Delivery..... yes... about that.
Not sure if it was the Courier or something lost in translation but i got a message from the courier yesterday, 30-12-22, saying i had a parcel from "LuckyWinner" arriving ... the tracking numbers matched thankfully..
but K&F ... you really need to look into this and get it fixed.. Parcels are from YOU ... "NOT" LuckyWinner!!!!!!!!
Anyway.. grumble about mislabelled potential spam email delivery aside... item received, well packaged, good quality and very very happy with it!
Reply from Kentfaith2023-01-04
Thanks so much for your support and your satisfaction is our permanent pursuit! We will redouble our efforts to continue providing you with better products and service.
Sadly I can see I am not only one among disappointed customers. I was choosing great photo trap device for my son, to be delivered as Christmas present. I asked my boyfriend to make a research on it as he is passionate photographer and it resulted in choosing 4D device with possibility of sending messages directly to your phone.K&F was among the providers who had a good deal and the website suggested that it is based in France according the site's domain. Order was placed on 5th December and since that day status of the order "processing" didn't change. Today I decided to contact the seller and horrified I found out, that they are based in China. Knowing that prior to my purchase I wouldn't ever order from them because there is a risk of delay and problems when solving a reclaim and refund as farfetched order. After my call I received the tracking information based on which I found out that my parcel should be delivered on January 13th 2023, this could be great if only I wanted this surprise for my son's birthday,but not the Christmas. I contacted them stating, that I no longer want this and I want to get a refund. First they told me, that they will help me and it will last 7 days.However, later today I received the information, that cancelling my order and getting a refund won't be possible as the parcel was shipped already. Which I found strange, I don't believe it was shipped prior to my call today morning, as the order of status was not changed as "processing" and also in the email they inform me appologicately about delay and that they added a memory card as a little sorry gift. Long story short, it is unreliable and untrustworthy seller and I only suggest to buyers to look for their items elsewhere. And so did and I order my item elsewhere.
After launching this review and contacting the paypal, I suddenly received my refund, which I appreciate. I also received an email asking me to remove my review as a gesture towards their good customer service. I will leave my review as warning to other potential customers, that items are being shipped from China even and delays may occur. However I will add 1 star for their customers service, even though they told me, refund was not possible until I filed the claim through paypal.
My K&F Concept order has not arrived. I contacted the company and they immediately started investigating. Eventually, the company resend the parcel. I was very impressed by the customer service. Thank you very much.
Reply from Kentfaith2022-12-15
Thanks so much for your support and your satisfaction is our permanent pursuit! We will redouble our efforts to continue providing you with better products and service
Ordered magnetic filters on the 24th November. They got delayed in transit but I now have them. One of them doesn’t screw on properly it just keeps turning. Have contacted k & f regarding this. K & F agree to give me 10% off my order as goodwill gesture for the delay.
Reply from Kentfaith2022-12-08
Dear Valued Customer,
Sorry for keepo waiting.
Could you please contact us with the order ID? as you mentioned ordered on 24th Nov, but should be delivered on 5th or 6th April 2022, we are confused, so please provide order ID so we can help to track, thanks/
Waiting for reply.
Kentfaith
[email protected]
Purchased 10 security cameras, after 3 weeks of operation I was down to 3 functional cameras, during this time, I sent videos and info that kentfaith requested but nothing worked this started in 4/2022, after all this they just give me the run around I sent a camera to the factory in China but it was sent back. The company refused to stand behind their product. I would warn anyone to not use this company. Don't waste your money
Reply from Kentfaith2022-11-22
Dear Valued Customer,
Sincerely sorry for the inconvenience caused by this order.
It is not clear whether you declare the parcel according to our recommended amount, if the declared amount is too high, the parcel will easily generate customs duties or be checked by customs and be returned.
If the product is faulty, we support free replacement.
Please contact us back here.
[email protected]
Customer satisfaction is always our #1 goal. We will help you until your issue is fully resolved.
Please be assured that we are always standing behind our products.
Best Regards
Kent Faith
“Buyer Beware & Buyer Be Aware”
I have recently purchased the Beschoi camera bag which was advertised in a recent K&F at £59.99 reduced from £139. However, when their sale ended I had noticed it was exactly the same at £59.99. When I contacted K&F for further clarification they stated that it has always been priced at £59.99 and never advertised in a sale from £139. They then asked me to send a screenshot to prove my complaint, which I had never thought I would have needed to do.
If you decide to purchase a sale item please take a screenshot of the advert outlining the sale price along with their stated original price.
I am so disappointed and annoyed that K&F operate in such a dubious manner and deceive customers regarding their pricing.
I would never again purchase an item from K&F and would never, ever recommend purchasing camera equipment from K&F. They give excellent camera companies who sell their products such a bad name and should not be allowed to operate in such a disgraceful manner.
‘Buyer beware - buyer be aware’
Additional note:
I have just noticed 13/11/22 that the practice of K&F over-inflating the original price continues.
For example, K&F have started advertising, as from today, a camera bag called the ‘Alpha Backpack’ in their sale and the sale price is slashed to £199.99 and K&F claim that it has been reduced from £299,99 in their sale. This obviously equates to a ‘bargain’ saving of £100.
However, over the last few week (at least) the K&F website where the Alpha Backpack was being advertised was online at the price of £199.99 and NOT at the price of £299.99. This obviously means that K&F are over-inflating their online sale prices and that potential customers are being duped into thinking they are getting a good deal when they are not.
Please make sure you really are getting a genuine bargain and not simply paying an over-inflated price in the sale, which will not change (increase) post sale period when you are considering purchasing and handing your hard-earned money over to K&F.
Buyer Beware - Buyer Be Aware!!
In Response to your comment:
Please clarify - What you are saying is that it is ok to advertise a product at £199.99 for weeks and weeks prior to a sale. Then you decide to re-advertise the product in a sale and it is priced at the £199.99 and the claim that it has been reduced from £299.99, even though it has not recently been advertised at the price of £299.99. You do this in order to encourage customers to believe that they are now purchasing the item at a recently reduced sale price and purchasing a bargain? And then, when the sale ends the price advertised will remain at the price of £199.99 and not increase to the price of £299.99 - Is that correct? If that is the case, does that really make this particular item a sale priced item or not really?
(I state this because this is exactly what happened with my purchase of one of your items that I thought I had bought at a sale reduced price of £59.99 from a much higher price when the price that I paid immediately after the sale did not change from the ‘so called’ reduced sale price of £59.99)
Reply from Kentfaith2022-11-14
Dear Customer，
We have confirmed with our sales staff that this backpack has always been GBP 59.99 and has never changed price, and that your price is already the best value.
About the other backpack, our page products are available at the original, promotional price. However, the actual transaction amount are subject to the promotional price.
For example, another expensive backpack is originally priced at GBP 299.99, and on sale at GBP 199.99; if you buy this backpack, you will still buy it at GBP 199.99. Amazon's prices are the same way, a product has an original price and a promotional price.
Because of the arrival of Black Friday Web One, our stores are having a promotional preview.
However, we are sorry that this promotion strategy makes you feel misunderstood, but we can assure you that we are not cheating consumers and the actual transaction price will not fluctuate much.
If you have any questions, please feel free to contact us and we will give you a satisfactory solution.
[email protected]
Best Regards
Kentfaith
Let down by awful customer service and Kafkaesque refund process
Although can't fault the quality of items received (decent quality for the price), the customer service side of the transaction has really let them down.
Although their own terms and conditions allow for the return of goods within 30 days of purchase, in case you change your mind, getting that refund is a Kafkaesque endeavour. Be warned that, in case you change your mind about a product, you'll be constantly hassled by their customer service team to keep the item at a discounted price or accept vouchers instead of a direct refund. I received an email asking me to accept a voucher even after already having agreed a direct refund with their customer representative. In the end, only got my money back by contacting PayPal about it.
The company is based in China and, unfortunately, their customer service does not meet the expected UK standards. Shame really as the equipment itself is quite good.
Reply from Kentfaith2022-11-02
Dear Valued Cutomer,
Sorry for this issue caused, may i know your order ID? so i can check the exact issue communication and will do improvements.
Kentfaith has more than 10000SKUs, in order to effectively improve the transportation time, most products will be shipped from overseas warehouses, but sometimes due to increased sales/seasonal demand may cause short-term stockouts, so will be shipped from China, but pls no worries, we chose the fastest shipping service.
So maybe the item you purchased was out of stock at that time in UK warehouse so we shipped from China, in this time, parcel returns can only be accepted to China, thanks for understanding.
But if you really do not want to do this, we can also give an address in UK for help.
Waiting for reply.
Kentfaith
**terrible brand** do not buy from k&f concept
They send the item without a signature on delivery.
They left the filters without any notification. And it is gone, I never received it.
They said they always send the item without a signature on delivery.
They can not send a replacement or refund.
I lost time and money. Avoid the brand. If you want to save your money.
Reply from Kentfaith2022-10-18
Dear Valued Customer,
Sorry for this issue caused,
Your parcel was shipped with tracking number YT2224321272062300 and here is the tracking information:
Tracking number： YT2224321272062300
Tracking website: https://t.17track.net/en?v=2#nums=YT2224321272062300
Tracking status: 2022-09-09 10:52
NSW, your parcel has been left at a safe place (atl)
as you can see the parcel was delivered in your box, and also we do send image that proof it was delivered, if you did not get it, please contact your local post office to provide the proof of lost so we can go continue to look into it, thanks for understanding.
Best Regards
Kentfaith
Took almost 40 days to issue a refund. They repeatedly asked me to remove negative online reviews of them and only processed the refund after a number of requests to do it.
[Edit - their reply below is full of lies. They say whatever they want to make it look like they have done no wrong.]
Reply from Kentfaith2022-08-30
Dear customer,
Your order date is on May 20,you received the item on May 25.And then you contact us for return the item back on Jun 21.
We have a 30-day no-reason return policy (from the date of purchase). Although your order is 31 days away, we have also accepted your return. We would like to ask you the reason for your return in more detail,since you also received the item from almost a month.You keeping want to return the item without any details,even we send a more larger backpack and others to exchange.
Hence,we send the return address to you at once on Jun 21.But you start to return the item back on July 14.
We are not sure why you want to keep the item more than 1 month since you want to return it and get the return address.
According to our refund policy that we only can refund to you when received the return package.Return it as soon as possible, we can also receive it and refund you as soon as possible.
If you have any question,please feel free to contact us.
Best regards,
Kentfaith
Horrific.
Ordered a stand. Arrived with the silica gel packets broken all over it. As these are poisonous I quickly sealed the parcel and asked for collection.
They insisted I re opened the product and took photos to prove this to them… despite me explaining this would expose me to contaminants.
They are Chinese and the communication style is pathetic. Distrusting, rude, broken English.
I didn’t even get an apology.
Avoid!
Reply from Kentfaith2022-07-26
Dear Valued Customer,
Thank you for shopping at Kentfaith.
Wondering what's the problem of the product？
We have checked the order for you,the product you ordered is a tripod.
In the absence of any pictures and video support, we can not confirm what you say the silica gel packet is specifically.
All of our packages are shipped in compliance with international safety standards, if the product is poisonous, it is impossible to pass the security check.
Please contact us by email: [email protected]
Then provide some pictures or video to show more details about the problem of the product you ordered,so that i can check with our technical man.
Sorry for the inconvenience caused by this order.
Best Regards
Kentfaith
I ordered a tripod on June 2nd, it was shipped on June 4th. Tripod came in now. The tripod is nice and it's what I wanted. Lightweight and all. It just took a long time to come in, but it is here now. Thanks
Reply from Kentfaith2022-07-25
Dear Valued Customer,
Sincerely apologize for the inconvenience caused by this order.
As your package was returned to usps by mistake, we have arranged to resend it on July 21
Tracking link: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=92055902651142000017916300
We are also very anxious after learning that the logistics information has stopped updating again, and have pressed usps to verify it.
As support,we willl offer partial refunds once you get the package.
Thanks for your understanding.
Best Regards
Kentfaith
I ordered a tripod and it didn't work I wanted to return it as the tripod was over $300 and they gave me an address in China and I paid the $80 to send it and I never got a refund! I just got the tripod back as they refused the tripod! This company is from CHINA and the product didn't work and now I lost more than $380!!!!!
Reply from Kentfaith2022-07-25
Dear Valued Customer,
We are sorry for this issue caused to you.
We don't know when this return arrived and no one notified us to pick it up. As usual, returns are delivered directly to the company.
We have no reason to refuse delivery, which is a loss for both parties.
Refund is no problem.
Please check the email we sent you.
Best Regards
Kentfaith
There was a query at first by that I mean I was not sure what was happening with my order that was soon rectified and the item arrived OK no problems after that at all regards clive
Reply from Kentfaith2022-07-04
Thanks so much for your support and your satisfaction is our permanent pursuit! We will redouble our efforts to continue providing you with better products and service.
I have a faulty baby monitor, the display stopped working a few months after purchase( it switched off while I was watching it and will not turn back on).
I contacted customer care and was asked to provide a video.
On doing so I was told it was a faulty battery part but unfortunately they not longer stock the monitor as it was discontinued. I would need to bring it somewhere local to be fixed, to which Ken faith would provide me 20 euro to do so.
This would not be possible as there was no way a local repairer could source parts to fix. I replied stating this, and that I would return the item. I asked for a full refund as they could not provide a repair or replacement, only to have them refuse and try get me to purchase a new monitor at half price.
This seems to be a similar experience to others here.
Update:
This is a Chinese seller, not uk.
I purchased the item in November, it wasn't delivered until the middle of December a full month after I purchased it and I contacted them on the 2nd of June.
That is 5 and a half months of use, not 7 as they are Claiming.
They cannot repair my monitor as it has been discontinued. The warranty they offer is not in-line with the consumer laws in the countries they are selling to.
Reply from Kentfaith2022-06-24
Dear Valued Customer,
We are sorry for this issue caused to you.
According to our after-sales terms, we only support returns within 30 days and offer a full refund.
30 Days No Reason Return Policy & Conditions
If you are not satisfied with K&F Concept products for any reason, you can return the products under unused conditions within 30 days of purchase to receive full refund. The customer must pay for return shipping costs.
But your product was ordered on November 13, 2021 and has been in use for 7 months.
For this case,we have 1 year warranty policy.
Within 1 year, buyers can send K&F Concept products back for free repair service, in this case, buyers pay all the shipping fees in both sides. Which mean you should pay us the shipping fees for us to send them back to you. If buyer breaks the items and some components need to be changed, we will charge for the original value of those components.
You can return the item,we will have the supplier do the repair.
If the product cannot be repaired after inspection,we can offer a partial refund or a 50% discount on other models.
For more information needed, please contact us back.
Best Regards
Kentfaith
Updated：
Yes， you placed order on 13th Nov, 2021, here is the tracking information:
Tracking number: YT2131921266068896
Shipped date: 15th Nov, 2021
Tracking link: https://t.17track.net/zh-cn#nums=YT2131921266068896
Tracking status: 2021-11-26 13:45
West, signature obtained.
as you can see the parcel was delivered in time with 15 days, also this time was indicated in our shipping rule here: https://www.kentfaith.com/delivery
Free shipping: 7-15 days
For warranty, we only accept 30 days returns and full refund, but after you use 7 months ,still want a full refund, sorry is against our warranty policy, we do figure out that you can return it back for repairing it.
Also we did not mention we are based in UK, most stocks are available in UK, K&F Concept has more than 10000SKUs, in order to effectively improve the transportation time, most products will be shipped from overseas warehouses, but sometimes due to increased sales/seasonal demand may cause short-term stockouts, so will be shipped from China, but pls no worries, we chose the fastest shipping service.
Much appreciated for your understanding
Having bought an item and then wanting to return it for a full refund, the company has responsed 3 times trying to get me to buy alternative products and offering small discounts etc, rather than just immediately proceeding with the refund. I shouldn't have to ask more then once, let alone 3 times.
Very unporfessional customer service, they are now badgering me on email trying to get me to remove this review.
Reply from Kentfaith2022-06-23
Dear customer,
We are sincerely sorry that we have a little confused when received your email about return the backpack with no using,and the reason is backpack do not fit for your camera.
In this cases,we offer you some solution and recommend some larger backpack that we can take exchange.
Sincerely sorry for the inconvenience caused by this order.
We also sent the return shipping address to you to return it back for refund
If you have any question,please feel free to contact us.
Best Regards
Kentfaith
AVOID AVOID AVOID ! Please read my experience with this company, it is not UK as stated ! I ordered a wildlife camera for Christmas, was worried it might not arrive in time , they gave me tracking and I found it was coming from China, they said it was because they had none in store. When it arrived I wanted to return it , they say it must be returned to China at my own expense which really upset me , well I did anyhow tho finally after months it arrived back they said they were charging me £5 for a missing unbranded cardboard box , the item cost me £50 on their site , it cost £8 from China. So after paying £20 to return plus £5 for a small cardboard box and no help from them whatsoever left feeling tricked an robbed. Be careful ordering large items as it may cost you £££ to return, TO CHINA
Reply from Kentfaith2022-04-27
Dear customer，
We have more than 100,000 SKU items.In order to let the customer get the package asap,most of the product will be shipped from our oversea's warehouses.
But sometime due to the promotion will cause the item is out of stock,so it will ship from China warehouse.
Please don't worry that we also choose the fastest shipping service for your package.
We have 30 days return policy that we can take return if there is not satisfied with the item,but we have mentioned that the item need to return with the original package before return.
We understand that you have reduced the original packaging, the shipping fee will be lower, but we also need to purchase a new box from the supplier.
Sincerely sorry for the inconvenience caused by this order.
If you have any question,please feel free to contact us.
[email protected]
Best Regards
Kentfaith
TERRIBLE!! AVOID AT ALL COSTS
I ordered and paid on 27.3.22 and no message explaining there would be any delays in fulfilment. The website made out that it was UK based and serviced from UK.
IT IS NOT!!
All goods once ordered seem to be then shipped on a slow boat from China!
And, as of 21.4.22 still no goods have been delivered, still supposedly in Customs??!!
Extremely poor service, poor communcation and as yet cannot comment on quality of the goods.........
I would pay a bit more and ensure UK based company.
Cannot recommend at all!!
Reply from Kentfaith2022-04-27
Dear customer,
We have more than 100,000 SKU items.In order to let the customer get the package asap,most of the product will be shipped from our oversea's warehouses.
But sometime due to the promotion will cause the item is out of stock,so it will ship from China warehouse.
Please don't worry that we also choose the fastest shipping service for your package.
Because of COVID-19, the shipping speed will be slower than usual and your package is Flight arrival Delay as the shipping stauts shows that.
https://t.17track.net/en#nums=YT2208621272061757
Sincerely sorry for the inconvenience caused by this order.
If you have any question,please feel free to contact us.
[email protected]
Best Regards
Kentfaith
If I could give zero stars I would. I ordered $658. Worth of cctv Cameras. I payed for the order in full. Two days later they got back to me saying no stock of what I ordered would I be happy to upgrade?. For another $300… the upgrade cameras were not even to the same specs as I payed for. I refused to pay more money and asked for a refund. Lucky I paid through PayPal as they disputed the refund two weeks later PayPal decided I should be refunded. Avoid this seller at all cost. They still have the no stock cameras advertised as in stock. Beware
Reply from Kentfaith2022-03-30
Dear Valued Customer,
Sorry for this issue caused.
The item you ordered is out of stock due to the impact of COVID-19. we lockdown for 2 weeks， prohibition of access to any production and goods.
Sometimes,to ensure buyer can get the parcel asap, we usually recommend similar models and ask if they are willing to change the model.
After learning that other versions don't meet your needs,we also promise to refund.
Refund will be done within one week because it has a certain process,thanks for understanding on our refund process.
For more information needed, please contact us back.
Best Regards
Kentfaith
K&F CONCEPT
Kentfaith UK
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