Kentfaith provides you with professional photography accessories: camera tripods, dslr backpacks, flash, microphones, lens filters, adapter for better photography.
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Is Kentfaith legit?
Kentfaith (kentfaith.com) has a 3.1 out of 5 rating on OK.one, based on 579 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 34% give 1 star; The business has replied to 88% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers had a great experience with this company. Many loyal customers frequently praise the remarkably affordable prices, solid build quality, and dependable performance of the various photographic accessories and filters available on the website. Shoppers also deeply appreciate the exceptionally fast delivery service and reliable packaging that consistently ensures delicate items arrive safely and right on time.
However, some people mentioned occasional issues with their orders, noting delayed international shipments, missing packages, and frustrating tracking confusion during transit. A few reviewers were clearly not happy with receiving defective items and experiencing unhelpful customer support responses regarding complicated refunds and returns.
Auto-generated from all reviews of this business. For reference only.
Here are a couple of things I'd like to…Camera is Faulty after 9months use - Product Warranty is a con
Here are a couple of things I'd like to highlight for anyone purchasing one of these cameras:
I have daily issues I have with the UBox app you have to use with this device - It's rubbish. Maybe you can link it to another app? I'm not sure.
My camera became faulty in multiple ways after around 9months of use. Daytime mode ended up with an incorrect colour display, Nighttime mode stopped working altogether. I'm pretty sure the solar battery is also faulty as I'm now struggling to get it to charge past 40% [via solar or removed and plugged into mains]
Kenfaith are willing to repair the camera as per their terms and conditions, which is great in theory, but YOU HAVE TO SEND THE CAMERA BACK TO CHINA AT A COST OF £60.00.
You also have to pay for the item to be shipped back to you once it’s repaired. They haven't stated how much it would cost in shipping when they return the camera. Logic dictates it may be £60.00 again as it's basically the same journey. If I went ahead with this I will risk paying £120.00 total in shipping fees, which is almost the same price as the camera was in the first place.
Shipping costs aside, it's unclear how long this will take, Obviously if you have CCTV like this set up somewhere, its because you need round-the-clock security of that area. Bear in mind, I have already spent weeks sending emails and sharing evidence of the faults, all this time the camera has been providing daytime only monitoring. How long do you think you could go without functioning CCTV?
I think it's likely I'll have to fork out for another product from another company and hope they are more accommodating in situations where their products become faulty. I would suggest you purchased a camera elsewhere too
Reply from Kentfaith2023-10-10
Dear customer,
Sincerely sorry to have given you a bad experience.
We think you are misunderstanding our solution, your camera was used for almost a year before the problem occurred and is still under our 1 year warranty.
Within 1 year, buyers can send them back for free repair service, in this case, buyers pay all the shipping fees in both sides. Which mean you should pay us the shipping fees for us to send them back to you. If buyer breaks the items and some components need to be changed, we will charge for the original value of those
https://www.kentfaith.co.uk/warranty
Based on the fact that your product is a security surveillance camera and to avoid not having any use of the camera during the repair period, we offer you the option that you can pay £60 as shipping cost for us to send you a new camera so that you don't need to return it for repair as well. This is more save your time
The new camera has been delivered.
https://t.17track.net/en#nums=YT2327021266051007
Please contact us if you have any questions.
Best Regards
Kentfaith
We have been waiting over 10 with poor communication for our order to arrive. We paid express delivery and we think this is a con. Buy from someone in the uk at least you can call them!!
Reply from Kentfaith2023-10-10
Dear customer,
Sorry to have given you a bad experience.
We checked that your package was not updated after September 27th, so we also confirmed the logistics with the logistics provider at the first time. Sometimes because the local post office may have missed scanning, so we will let you wait patiently for a few more days.
We have applied for a refund for your order, please check whether the PAYPAL refund has arrived.
If there is any problem, please contact us.
Best Regards
Kentfaith
Customer Service could be improved. But Helpful overall and good quality product for the price range.
Great tripod quality and price.
Customer Service was a bit poor initially, but they resolved the issue later on after posting my review. I bought a tripod and I discovered after the checkout that they had discount codes (which I did not apply). Since there is no way to cancel your order, I contacted customer service literally 10 seconds after placing the order, with no help. They finally offered to refund the missed discount, I appreciate that. I hope this will help the company to allow their future clients to cancel their order if that hasn't been shipped yet.
Reply from Kentfaith2023-09-26
Dear Customer
We are very sorry that we have given you a bad experience.
In order for you to receive the goods as soon as possible, our overseas warehouse warehouse will send the package to you immediately. Because of the difference time zone, we can not give you a timely reply, hope you can understanding.
Orders forget to use the discount is refundable for the difference in price, please do not worry. We have already communicated with you in the email and refunded the coupon difference to you, please pay attention to your PAYPAL.
If you have any questions, please contact us.
Best Regards
Kent Faith
I feel I’ve given this company adequate time to reply to me, after receiving a faulty item.
It’s probably a relatively easy fix/solution but there after sales is non existent.
I started a Facebook message conversation on Tuesday and have had 2 reply’s with days in between, and no reply now since Thursday morning.
And I’ve sent 3 emails to 3 different emails and not had a reply back from any.
At point of ordering they don’t state items are posted from china.
It’s a shame as most of the items seem good quality, just let down by the bad quality control and atrocious after sales.
I’ll look to recover the costs back from my banks.
And now before fixing the solution, the company has now blocked me on social media.
This is not a professional company, and this should be a warning to anyone looking to spend money with them.
My order was £250, and the customer service received since has been embarrassing.
Reply from Kentfaith2023-09-12
Dear customer,
We have replied to you by email that please kindly check with your mailbox,some time the email will in your junk email that you can check it
Please kindly refer the video to install it again.
If you have any question that please feel free to contact us
Sincerely sorry for the inconvenience caused by this order
Best Regards
Kentfaith
This has been my first order. Therefore it makes sense in a relative way. From the next one I will be more confident. Nevertheless, they material quality is quite good compared to the costs of equivalent items elsewhere. Customer service was pretty good, I've been always informed in time. Shipping took a bit long. I only realized later that my parcel was actually coming from China and not form Germany. I would recommend this site to those who want to have good entry level equipment for cameras.
Reply from Kentfaith2023-08-28
Thanks so much for your support and your satisfaction is our permanent pursuit! We will redouble our efforts to continue providing you with better products and service.
I ordered from this site, not only did the item not arrive, I received a Tax bill in the post as the items are imported from China into Europe. I have now been advised by Scarlett@kentfaith that the items have been destroyed, will be destroyed. The reason for no delivery was that the address was incorrect, the tax bill was sent to the same address and arrived perfectly on time ? Smells of Fraud, no offer of a refund nothing. I will never use this site again, and you are advised to stay away from them, My order ID 384207, you should stick to verified sites like amazon etc
Reply from Kentfaith2023-08-29
Bonjour,
Votre colis peut ne pas être livré en raison d'une mauvaise adresse ou d'un manque de contact avec vous et il sera renvoyé en Chine s'il n'a pas été récupéré dans le délai imparti. Cependant, une fois renvoyé en Chine, d'énormes frais de douane seront facturés.
Nous essayons déjà de le détruire, car le coût de la destruction sera plus élevé que le rendement bien inférieur.
J'espère que tu as compris.
De plus, nous vous avons contacté par email et vous avons informé que nous pouvons vous renvoyer le colis.
Désolé de ne pas avoir reçu votre réponse.
Veuillez nous contacter par mail.
Nous vous donnerons une bonne solution, ne vous inquiétez pas
FRAUD FRAUD FRAUD
Company sells items that do not work.
Company is based in China.
Returned the broken items at a cost of £65.
They refused the item when it arrived, so they did not have to refund me.
Now i am down £265
Utterly shameful scammers. DO NOT USE THEM
Reply from Kentfaith2023-08-12
Dear customer,
After we check the email that we are sincerely sorry that the item does not meet at your expectation.
We have 30 days return policy that if you are not satisfied with this item that you can return it back for refund.
We already send you the return shipping address and mention that please do not ship it by EXPRESS,if not the package will return it back.
We only can issue refund to you when receive the return package first.
Sincerely sorry for the inconvenience caused by this order
Best Regards
Kentfaith
Thanks so much for your support and your satisfaction is our permanent pursuit! We will redouble our efforts to continue providing you with better products and service.
I’ve used multiple K&F products. I currently own their KF-TM2324 tripod which is an entry level but very usable tripod. I was previously using their screw on filters which were decent but one of them had bad vignetting around the edges. However I recently purchased their magnetic filters and they are flawless no issues with them.
Reply from Kentfaith2023-08-01
Thanks so much for your support and your satisfaction is our permanent pursuit! We will redouble our efforts to continue providing you with better products and service.
I ordered a black CCTV camera and a grey one with black antennas arrived.
Contacted them for a replacement and they stated they as there was no fault with it, I was not entitled to get a replacement.
Completely unacceptable and the issue is still ongoing.
Extremely poor customer service
Reply from Kentfaith2023-08-01
Dear customer,
We have confirmed with our warehouse that the item is the same as you received.It may have a little difference between difference display.
We have 30 days return policy that if you are not satisfied with this item that you can return it back for refund
If you have any question,please feel free to contact us
Email: [email protected]
Best Regards
kentfaith
purchased tripod which doubled as a mono pod to find piece was missing when delivered was told there was no piece missing and was referred to a YouTube video. After many emails which was over a month include a link i sent showing there ad show the missing part they still insisted I was incorrect so I sent photos of the tripod to find there was a missing part, the whole reason for the purchase as I was going on trip and this tripod was a good solution, by the time the item as delivered I was on my trip and had to buy a separate monopod. very poor customer service indeed.
KF-ORDER-1-370465
Reply from Kentfaith2023-07-21
Dear Valued Customer,
Sincerely sorry for the inconvenience caused.
Would you mind telling us the order ID or email address? we will check what happened.
Please contact us back here.
[email protected]
Customer satisfaction is always our #1 goal. We will help you until your issue is fully resolved.
Please be assured that we are always standing behind our products.
Best Regards
Kent Faith
Rubbish customer service avoid like the plague. I had two years guarantee on my products only purchased this year and had a problem contacted them and they weren’t interested requesting the impossible in the end I gave up - spent a lot of money but be warned don’t bother buy somewhere else where you’re guaranteed a quality product and service.
Reply from Kentfaith2023-07-12
Dear customer,
We have 30 days return policy and 1 year warranty that if there is any issue of the item in warranty,we can help you fix it
Please kindly send us photos of the item issue that we can help you solve this issue once confirmed
Email: [email protected]
Much appreciated for your understanding.
Best Regards
kentfaith
Why and how do you insist in contacting me with offers when I have TRIED to BLOCK YOU I do not want emails from K&F Concept they need to leave me
alone ???? OFF
Reply from Kentfaith2023-07-12
Dear Valued Customer,
Sincerely sorry for the inconvenience caused.
Would you mind telling us the order ID or email address? we will check what happened.
Please contact us back here.
[email protected]
Customer satisfaction is always our #1 goal. We will help you until your issue is fully resolved.
Please be assured that we are always standing behind our products.
Best Regards
Kent Faith
I have bought a 4G LTE survellience camera a few months ago and recently mg camera stopped working due to an internal software connectivity issue. I have contacted support about this issue and demanded a replacemanent as per my 1 year warrenty policy, but they responded a couple days after asking for video proof which I sent to which they responded again with. I advise everyone not to expect this company or its support team to treat u fairly or take any seriousness about your complaints
Reply from Kentfaith2023-07-12
Dear Valued Customer,
Sorry for this issue caused.
Would you mind telling us the order ID? we will check what's problem with camera and offer a solution.
Please contact us back here.
[email protected]
Customer satisfaction is always our #1 goal. We will help you until your issue is fully resolved.
Please be assured that we are always standing behind our products.
Best Regards
Kent Faith
Unfortunately I bought a tripod with extendable arm from them last year and the ball head and camera attachment plate are constantly coming loose. The camera literally never stays put. Which is the point of a tripod. And I use it for close up still life so it’s all but useless to me now. When I complained shortly after buying they said to use a hex key to tighten up the tripod. However, the screw itself and the holes it goes into are so weak that they bend out of shape quite quickly. They told me to purchase a new camera plate attachment and I did out of my own pocket. So basically they expect me to spend money every few weeks to keep the tripod working. Even then it still isn’t completely still.
Further: They do not comply with relevant consumer legislation in the UK.
Reply from Kentfaith2023-07-08
Dear customer,
After we check all your orders from our store and read the history email that we are sincerely sorry that for the inconvenience caused by this order.
1. You placed an order for a Tripod Extension Arm tripod accessory on 2021 you that December 15, the reason for the return was that you wanted a longer Tripod Extension Arm, but later you said there was a problem with this product and wanted to purchase a tripod. This order was given to you with a gift certificate instead of refund for the tripod purchase.
2. After using the tripod for a few months, you told us that the tripod was defective and you wanted to return it for a refund. We also told you inside the email that you can't apply for a refund for orders over 30 days, but we can send you free parts for orders within the 1 year warranty period, but you need to pay a little shipping fee. Please check our warranty policy
https://www.kentfaith.co.uk/warranty
We have checked your Trustpilot personal file and you are giving almost every store a bad review.
We are very sorry that the product has brought you an unpleasant experience.
Best Regards
kentfaith
Avoid at all costs. Company sent parcel to wrong address then blames me! They then wont send me the details required to change the tracking and just tell me the item will be destroyed, Guess my Credit Card will need to sort this one out........
Reply from Kentfaith2023-06-27
Dear Customer
Our shipper feedback your parcel is failed to deliver because the recipient moved.
We have immediately sent an email to you with UPS contact information, website link, and your tracking number, and remind you need to contact the local post office to change the right shipping address.
The package will only be sent to the order shipping address you left, but we do not understand why your shipping address and billing address are reversed. We have checked the system and there is no problem, and this has not happened to other customers.
Since your package is EXPRESS service that the local post office will hold it for a period of time, so we will urge you to complete the change as soon as possible, otherwise the package will be returned with a hefty restocking fee.
Sincere apologies for the inconvenience caused by this order.
Much appreciated for your understanding.
Best Regards
Kentfaith
Untrustworthy customer service when handling a return
I ordered a tripod through K&F Concept. It was poorly made so I made the decision to pay for tracked shipping to return it to China for a refund. K&F Concept claimed that they had not received the package and when I inquired with Parcel Force about this they stated that the person at the address had "requested to return the item". I waited till I eventually received the package back from Parcel Force two months later and then attempted to discuss this further with K&F concept and requested that they at the least refund the £65 value of the shipping. They refused and falsely claimed that "We do not refuse any return package", even though this is exactly what happened, and suggested that I return it again to the same address, at which point I would have spent more on postage than the value of the item to begin with.
Terrible customer service, would not recommend.
Response to K&F Concept's reply: The comment below is indicative of my entire conversation with K&F Concept. They keep saying on loop that they do not refuse packages despite the fact that they failed to take receipt of this package sent to the address they gave. They keep trying to shift blame to the customer for not including their phone number on the package despite the fact that it is not customary to include a phone number on a package and they gave no instruction to include this.
Reply from Kentfaith2023-06-26
Dear customer,
We reviewed the historical emails and found that the reason you returned the package was because the tripod was heavier than expected.
Our store has two types of material tripods, one is aluminum and the other is carbon fiber. The aluminum tripod is more stable, and the carbon fiber is suitable for travel.
You bought a aluminum tripod, the page also mention the weight is 1789 g. This tripod is not only good stability, weight is also suitable for carrying travel, if the tripod is too light, stability will not be good.
Our store has a 30-day no-reason return policy, if you are not satisfied with the item that you can return it for a refund. We give you the return address also includes a contact number.
The postman will contact us by phone when delivering the package.We are not sure of why your return package was rejected since we do not do it.The return address is the same, and we have received return packages from other customers
Sincerely sorry for the inconvenience caused by this order
Best Regards
kentfaith
I was in the process of buying two products (tripod & backpack), put them into the basket. Then I had to wait an hour or so before buying. Went back to make purchase and the price had take a massive increase in cost.
However, since then I was contacted by K&F, who explained what had happened. Discounts have a time limit! So you really need to buy straight away.
I have returned to the site and made the purchase.
Reply from Kentfaith2023-06-14
Dear Valued Customer,
The reason why has this issue is may be that the discounted price expires. The discounted price has a certain period of time, and the original price will be restored when it expires.
Regarding specific reasons,would you mind send us us some images/video that show this issue, so that i can check what's problem.
Please contact us back here.
[email protected]
Best Regards
Kent Faith
Bought a trail camera in February 2023 - very poor WiFi connectivity but persevered without it. Recently camera has an error message "memory card missing" even though a card is inserted , also tried with different card - no success.
Reported to KF who offered a discount from a new one , when this was declined - then said I would need to return to China for repair but would need to pay shipping costs to send and return .
Company does not conform with UK Sale of Goods act regarding fault goods even though within 4 months of purchase. Avoid and buy from UK company - lesson learnt!
# In response to your reply - I only used the memory card you provided and this worked for some time - I tried a different card when the error message appeared to see if the card was faulty but it was not .
The fact remains - the camera has a fault -you do not stand by your warranty and therefore do not conform with the UK Sale of Goods Act. Buyer beware.
Reply from Kentfaith2023-06-14
Dear Customer.
We have checked the history emails and found that your first order was for a regular camera. However, since you preferred the WIFI model camera, we offered you a large discount for the WIFI camera instead of return.
However, you also want to return WIFI camera since it does not meet your expectations. We also provided you with a return address before opened a CASE for this order in March. But we are glad that you chose to keep the product and try to use it.
The camera has been used for a few months that you used different memory cards several times, the camera still does not recognize it. This should mean that the memory card slot in the camera has been damaged. There are no other accessory to replace it and you will have to buy a new camera.
Damage to the product due to improper use is not covered by our warranty.
Please check:
https://www.kentfaith.co.uk/warranty
Our store are doing promotion now that if you like the item that you can purchase it and we also offer you a special discounts in the email
Sincerely sorry for the inconvenience caused by this order
Best Regards
Kentfaith
Order never arrived & they tried to blackmail me! Harassing me in emails
I ordered some drone filters from K&F Concept Australia website 4 months ago but they never arrived. When I contacted them 2 weeks after my order, it was evident they are not based in Australia as there was always a time difference delay. Communication was terrible and poor English. They told me it had been delivered and that I had to contact the courier myself to chase it up. It was “left in a safe spot” no signature required. I never received any notification of delivery. I contacted the courier who provided me proof of delivery which was a picture. However the picture was just of a parcel on a letterbox, not my letterbox tho! I gave them proof that it was not my house and they apologised and over the next 4 days tried to recover the parcel from the other house. Of course they could not recover it and told me to go back to K&F for a refund. I should not have been running around doing K&Fs work. But at least I had proof from the courier that it was delivered to the wrong house. However K&F replied saying that it was delivered and they would not refund me! I gave them the couriers proof that it was delivered to the wrong address but they said no they will not refund me. Their reasoning was that because it was delivered somewhere they would not refund me because they’ve paid the cost of product and shipping. I’m sorry but that is not my fault! It was not delivered to me, that is terrible customer service. We then went in circles for days where I proved it was delivered to the wrong address, I did not have my product and I wanted a refund. I had pictures from the courier to prove it! Yet they refused and said it was delivered. After days of it they eventually said they would resend it to me if I paid for shipping! I was furious. I was not going to pay more money to this company. This is the worst customer service I have ever had and the worst communication. We are a photography business who has recommended their products for years but we will never buy from them again.
Then last week I posted a review here outlining everything above. Then within a couple of hours of posting it I received an email from K&F saying that my order was delivered and please remove my review. I once again proved to them that my order was not delivered and asked for my refund. Then they started to blackmail me! They said they would refund me..IF I removed my review! I said my refund should not be dependant on my review, I should be refunded because it was never delivered. However I wanted my money back so I agreed to remove the review if I got my money back. Then they replied saying they would refund me after I removed the review. No way was I going to do that. I have no trust in them to honour their words. Eventually after 5 days of emails back and forth they eventually refunded me my money back. This is in regard to an order from February, meaning it took 4 months to resolve the issue and it was only resolved because they wanted my review removed. I have removed the initial review, however my intention was always to post another.
I need to warn everyone from ordering from this business. They have terrible business ethics and are happy to rip people off and blackmail them. Their communication is atrocious and they will blatantly ignore emails until they get the answer they want. I will never order from this business again.
Update - Within hours of posting this review they have emailed me saying “You really are a liar and have no integrity”. They have now taken to verbally attacking me and harassing me in emails.
In reply to the comment below - They still do not acknowledge that the parcel was delivered to the wrong address. I have provided them with proof, including pictures that the delivery was to the wrong house and the courier has as well. We are just going in circles!
Reply from Kentfaith2023-06-09
Dear customer,
We have checked your order status that it shows that your package was delivered on 2023-02-21 16:26
QLD, your parcel has been left at a safe place (atl)
Please check:
https://t.17track.net/en#nums=YT2304021272073202
Consider you do not receive the package that we also request our shipper open the case to check with your package,but your local post office feedback us that result "Package was delivered to the address providered"
We also advise you to confirm with your local post office,since your local post office deliver the package to you and may know the issue better,also,provide us the package lost proof,while you do not offer it.
Proof of loss needs to be provided by the local logistics provider to have valid proof, and not just a few photos of your home.
We also offer you a solution where we cover the loss of the product, you just pay some shipping costs and we arrange to resend a new one to you, which you do not want to do.
Sincerely sorry for the inconvenience caused by this order
Best Regards
Kentfaith
K&F CONCEPT
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