Keto Cycle is a ketogenic diet app designed to make keto easy. From the start. We offer a think-free, ultra-personalized, and easy-to-use keto program that helps people achieve the body and health they deserve. From smart tracking and meal planning to workouts and expert guidance, Keto Cycle offers a one-stop solution for getting started on the keto diet the smart way. No guesswork. No counting. Keto – finally made simple. Start Your Journey Now
Written by the business, not verified by us.Keto Cycle (ketocycle.diet) has a 3.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; 14 of them were added in the last 12 months. Last updated 2026-09-05.
I faced with a payment issue. After I sent them an email, they replied me back promptly and solved my concerns. Thank you.
Hello Robert! We’re glad to hear that our team was able to assist you promptly and resolve your concerns. If you ever need further support, feel free to reach out. Best, Keto Cycle Team
I love the Keto plan. I did have an issue with the free dessert book I could earn playing the quiz. After a couple attempts I realised that to repeat the quiz nullified the count as did getting a question wrong. I was then very careful and would get to 3 days then on the fourth day before starting the quiz it had reverted back to day one. I contacted customer service who emailed me a complimentary dessert book👍
Hello Marie, We’re happy to hear you’re enjoying the Keto plan! Thank you for reaching out to our support team—we’re glad we could resolve the issue for you. Enjoy your dessert book and best of luck on your journey! Best, Team Keto Cycle
I have tried to cancel my account on three separate occasions and get a refund. I have been trying since last September and I continually get charged and their explanation is we never got your email and the best we can do is give you a 25% refund of the total charge. Well sorry guys that's not good enough, the only way to stop being billed was to cancel my card and have to have a new one issued and I shouldn't have to go through all of that so I would never recommend your company to anyone
Hello, We’re sorry to hear about your experience and would like to resolve this for you. We have requested your contact details so we can reach out and assist you directly. Please email us at [email protected], and we’ll do our best to help. Best, Team Keto Cycle
Signed up, but never used app and cancelled. Months later there was an auto renewal, on my bank statement. No response from admin. Big scam . Be aware
Hello, We’re sorry for any confusion regarding your subscription. Auto-renewal is outlined in our terms, but we understand your frustration. We’ve requested your contact details so we can assist you directly. Best, Keto Cycle Team
I accidentally signed up for this product. What I didn't know is that the subscription is auto renewed without prior notice. So I have gone through the original payment and one auto renew. I noticed the second auto renew when it was charged to my credit card. I have now canceled but did ask for a refund since they can see I never used the app. I have now had emails from 3 people offering a partial refund but nothing happens. Instead after each person emails me and I accept the partial refund, I get an email with a survey about my experience with customer support. I respond to the survey with the sad face emoji and still nothing. So does the product work? I would doubt it since it seems like they need to rely on sneaky auto renew to keep customers.
Hello, Thank you for sharing your experience. We sincerely apologize for the frustration you’ve encountered. Auto-renewal policies are outlined during the sign-up process, but we understand how this can be confusing, and we’re sorry this caused you concern. We strive to address refund requests promptly, and it’s disappointing to hear about the delays you’ve experienced. We have requested your contact information to ensure we can follow up directly and resolve this matter for you as quickly as possible. Your feedback about the refund process and communication with our team will be reviewed to make necessary improvements. Best, Team Keto Cycle
They have a good foundation for significant assistance to diabetics. However. It falls short on the meal logging database. I had to "define" something as simple as a fried egg with bacon, or a vegetable chicken soup, and even a coffee with MCT oil was time consuming to log in. Thanks for giving me a business idea to create an App with a transparent user experience.
Hi, thank you for sharing your thoughts! We’re glad to hear you appreciate the foundation we’ve built, especially for diabetic assistance. We understand your concerns about the meal logging database, and feedback like yours helps us improve the app. We’re actively working on expanding and simplifying the logging process to make it more user-friendly. If you have additional suggestions, feel free to share them with us at [email protected]. We’re always here to help and improve! Best, Keto Cycle Team
I tried using the app but found it very confusing. I contacted the company within 24 hours to cancel and request a refund. I was offered a 50% refund which I accepted. I was then informed that as I had closed the account they could no longer refund. Please be certain before purchasing!!!
Hello Karen, Thank you for sharing your experience, and we’re sorry to hear about the confusion you faced. We truly value your feedback and understand how frustrating this situation must have been for you. To address your concerns, we have requested your contact information so we can investigate further and assist you directly. Our goal is to ensure every customer feels supported throughout their journey with us. Thank you for bringing this to our attention, and we’ll do our best to help. Best, Keto Cycle Team
This 'company and app has its problems' ( comment modified - * please see addendum 2). They keep charging you when you cancel your subscription. 'They have very poor refund policies?' (*comment modified - please now refer to addendum 2) The app is very basic - you can get better for free. They also 'advertise' their app under different names (*comment modified- please see addendum 3). They market their product on respectable websites under different names than ketocycle. From now on I will be checking the ownership company of any keto program or app (*please see addendum 3)... I have lost '100's' of dollars to them (* please see addendum 2) - they are not cheap and you would expect a better product for what they charge! Addendum: I have supplied my contact, however they have not responded. I am not surprised. Addendum 2: They have since contacted me and offered a 50% refund for the current subscription. I have also been asssured that all accounts/subscriptions are now fully cancelled on their end - so I should not get any further credit card deductions. I also have now received an honest and personal (not generic) apology. Thankyou to the young woman who finally treated me like a real person. They have also promised to learn from this situation and improve their services moving forward. Addendum 3: I too have learned my lesson from this... If I come across a 'challenge program' on any keto website, I will not necessarily be supporting the reputable owner of the website (as I thought I was supporting a program offered through the owner of the website whom I greatly respect). I should be more alert, as it may be an ad for a third party app and I should check more carefully.
Hello, We truly regret that you’ve had such a frustrating experience and appreciate you sharing your concerns. Your feedback is important, and we want to address this matter personally. To ensure we can resolve this for you, we have requested your contact details so our team can reach out directly and assist. We take refund policies and subscription management seriously, and we are committed to addressing any misunderstandings or issues you’ve encountered. Thank you for giving us the opportunity to make things right. Best, Keto Cycle Team
It has been a life changing journey… lost the weight I had accumulated over these past four years in a matter of months and I have never felt better! The plans are easy to follow and recipes quick and easy too… whenever I needed assistance I received prompt replies and all the support and advice… I am hanging on to the subscription even though I have reached my weight goal to be able to refer to it and adjust to my new needs or come back to it if ever I need to… highly recommended
Hello, Thank you so much for sharing your inspiring journey with Keto Cycle! We’re thrilled to hear that the program has been life-changing for you and helped you achieve your weight goals. It’s wonderful to know that you found the plans easy to follow, the recipes convenient, and the support helpful whenever you needed it. Your decision to keep the subscription as a resource for maintaining your progress is truly commendable. We’re so proud to be part of your success and are here to support you every step of the way. Thank you for recommending us! Best, Keto Cycle Team
Do not sign up for this subscription, I tried to cancel because of zero help, good luck getting in contact with someone. They charged me again randomly after I already canceled and will not refund me. Terrible customer service.
Hello, Thank you for sharing your feedback. We’re sorry to hear about your experience and truly understand your frustration. To assist you better, we have requested your contact information so our team can reach out and resolve this matter promptly. Our goal is to ensure all concerns are addressed and provide the support you need. Best, Keto Cycle Team
Hello, Thank you for your kind words! We’re thrilled to hear you had an excellent experience with our customer service. If you ever need further assistance, don’t hesitate to reach out. Best, Keto Cycle Team
Stay away from this continues to take money 3 years on. The only payment I recieved this week and it’s all gone $134. I have a young one with disabilities now and I still can’t get a refund. I feel like an idiot for falling for this scam. Apparently nothing I can do to get a refund Please everyone be careful Weigh up what u can and can’t afford these people don’t care I have not used the site at all nearly $300 AUD Update Company has reached out and refunded the money. And I’m very grateful
Hello, We sincerely apologize for the experience you’ve described. Our subscription system operates in accordance with the terms and conditions agreed upon at the time of sign-up, including automatic renewals. If the service hasn’t been used and you’re seeking a resolution, we encourage you to reach out to us at [email protected] with your account email and transaction details. We truly understand the challenges you’re facing and will do our best to assist you. Best, Keto Cycle Team
I didn't realize until a couple of weeks ago, that I had this subscription. That's fine - that's on me. However, I looked up how to cancel, and it said to email them. Done. Just received this reply, "We can't find an ID under this email (okay, I can give them the other one I use). Please provide us with the correct email and the order number ID, to process your cancellation." FOR REAL?! How am I supposed to give y'all the order number ID for a subscription that I didn't even realize I had? If there had been a notification or an email that said, "Save this - you need it to cancel " I would have saved it. But there wasn't. So y'all are essentially stealing $48 every month from a subscription that you know I want to cancel, and haven't used. Congratulations. Y'all suck.
Hello Rachel, We sincerely apologize for the frustration you’ve experienced. To clarify, the order number is usually included in the confirmation email sent when the subscription was initially purchased. If you don’t have access to it, we recommend providing us with the email address associated with your payment method so we can locate your account. Please rest assured, we are not withholding your cancellation or subscription details intentionally. Due to privacy regulations, we need specific details to access your account securely. Once we have the correct information, we will process your request as soon as possible. Feel free to reach out to us again at [email protected], and we’ll assist you promptly. Best, Keto Cycle Team
Very poor customer service. Refused to process refund with the 14 days consumer rights. App not what it is described as. Don’t get
Hello, We’re sorry to hear about your experience. Our refund policy follows the terms and conditions agreed upon during purchase, which may differ from general consumer rights in specific regions. If you’d like us to review your case further, please contact us at [email protected] with your account details, and we’ll do our best to assist you. Best, Keto Cycle Team
Be very careful signing subscription. They will trap you. Will be automatically renewed without you knowing it and you can’t get your money back. Be careful giving your bank card. This company will trap you without even warning. Be very careful. Not happy and I felt like I was scam
Hello, We’re sorry to hear about your experience. Please note that our subscription and renewal policies, including refund eligibility, are outlined in our Terms and Conditions, which are accessible on our website. Refunds are available under specific circumstances, and we encourage you to reach out to us at [email protected] so we can review your case. We are currently experiencing a high volume of requests, but we will respond to your email as soon as possible to assist further. Best, Keto Cycle Team
I unfortunately signed up for this program as many people do after new years last year, I wasn’t to sure about the keto program but I thought I would give it a go, I paid the subscription fee of what I thought was around $12 AUD not realising it was in AD. Anyway that aside I tried the program and found that it was too limited for my health needs so I cancelled the service and deleted the app. Come new year 2025 a charge of $159.61 appears on my credit card from keto cycle. I tried contacting the company and was told it was my fault as I didn’t have any record of cancellation.
Hello Lauren Wood, We’re sorry to hear about your experience. As per our terms, subscriptions automatically renew unless canceled. If you have further concerns, please reach out to our support team directly, and we’ll do our best to assist. Best, Keto Cycle Team
I used to dread meal prep but Keto Cycle has made it fun. Now I love getting creative in the kitchen.
Hello Stephen Lewis, It’s great to hear that meal prep has become enjoyable for you with Keto Cycle. Creativity in the kitchen makes the journey even more fun—keep it up! Best, Keto Cycle Team
I never thought I could stick to a keto diet but Keto Cycle made it so easy. The personalized meal plans feel like they are made just for me.
Hello Jacob Leo, We’re thrilled that Keto Cycle has made sticking to keto so simple and personalized for you. Thanks for sharing your experience! Best, Keto Cycle Team
My hormone balance has improved significantly since using Keto Cycle. I no longer experience mood swings and feel more in tune with my body. The program has helped me achieve a sense of balance that I've been looking for.
Hello, Luis Jones, Thank you for sharing your experience! It’s great to hear that Keto Cycle has helped improve your hormone balance and overall well-being. Feeling in tune with your body is such an amazing achievement! Best, Keto Cycle Team
I love how the app personalized my meals. It feels like it is made just for me.
Hello, Maverick Bronson, We’re thrilled to hear you’re enjoying the personalized meal plans! Knowing the app feels tailored just for you means a lot to us. Keep up the great work! Best, Keto Cycle Team
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