Products are really nice
Products are really nice. And if you have a question, Kikilighting has a very good customer after-sales service. Very pro active.
About Kikilighting
Data updated- Website
- kikilighting.com
- Category
- Home & Garden
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 74 reviews
- Replies to negative
- 31% (12/39)
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Is Kikilighting legit?
Kikilighting (kikilighting.com) has a 4.3 out of 5 rating on OK.one, based on 254 user reviews collected here. It is listed under Home & Garden and its reputation is good. 83% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 31% of negative reviews; Reviews mostly discuss Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the helpful customer support team, noting that staff members respond quickly and efficiently resolve any purchase or shipping issues. Many buyers also mention that these gorgeous lamps look stunning, providing warm and pleasant lighting that perfectly matches online photos and room aesthetics. Some reviewers were not happy with the delivery times, experiencing significant shipping delays, poor package tracking, or missing items from their orders. A few individuals also noted receiving low-quality items or incorrect models that did not match the specific descriptions advertised on the website.
Auto-generated from all reviews of this business. For reference only.What people say
It is a very good company with very…
It is a very good company with very interesting lamps. The sales and after-sales support is very good.
This is a Shopclone of Lumedecor.com.
This is a Shopclone of Lumedecor.com. Cheapest chinaware. Rip-off policies and fake trust-pilot ratings.
5/5 good servicie and better customer…
5/5 good servicie and better customer service, if you have an issue, they will be pleasured to solve it on the most satisfactory way.
Nice suspension and very professional…
Nice suspension and very professional customer service. I recommend
Very professional customer support
I recently purchased a lamp from Kiki Lighting and had some questions about the product after delivery. The customer service team was very responsive and professional, working with me to resolve the issue quickly. They offered a solution that I found fair and accommodating, which made the overall experience positive despite some initial challenges. I appreciate their helpful support team and dedication to customer satisfaction.
It was okay afterall
After some mails everything could be fixed and the service was nice. Would buy there again but maybe asking some more details about the product first just to have everything clear.
Outstanding result
The shipping was fast, and the products are exactly as in the pictures. The final result is stunning - we love them!
Excellent customer service
Excellent customer service, who respond very quickly and try to find solutions to help their customers. A special thank you to Laura who was so kind to me. Clémence
Everything was Perfect
Everything was Perfect. The product has a very good quality and it looks very nice. Especially the service was excellent. Quick answer and they very care about everything. Always again.
Cheap, plastic lights with flimsy wiring
I ordered two Morandi ceiling lights and was sent a cheap plastic version of the picture on the website. The light part was flimsy with two small wires to attach to the mains. There was no bulb but a sort of LED lightboard and the glass shades were also poorly made. I don't think I would have found an electrician willing to fit them. Customer service was responsive and friendly, and gave me a part-refund. However I couldn't sell the lights on and ended up taking them to the dump, so an expensive lesson for me.
Excellent seller
Excellent seller. Delivery on time, magnificent lamp, top customer service (a small problem during installation very quickly resolved). THANKS!
Reliable company
Reliable company Had a problem with one item but they send us a new one You can trust for tour purchase
Good customer service
Had some issues with one of the lights and didn't manage to fix it properly. They tried to help us but eventually suggested to send a new one free of charge.
Nice designs in high quality!!
Nice designs in high quality!! Already bought different designs - latest two gregg polenta in different sizes. They were easy to install and are a real eye-catcher in combination with each other. More than happy about my product choice. :)
Very good experience
I just bought a beautiful lamp from this website. The quality seems great and it was very easy to assembled. The customer service was very reactive and comprehensive when i had questions about the product. I recommend this website and especially the branching bubble lamp.
100 x 100
Do not hesitate to buy on this page, they are 100 x 100 professionals. Serious company. When you know if a company is good or not, that is when there are problems, when there are no problems everything is fine, but when there are, that is when the company must respond and without a doubt Kiki responds. Even having had problems with an item, today I bought again because they gave me a guarantee of professionalism. 100 x 100
No Return possible.
No Return possible. They charge you a "20% restocking fee". I got multiple mails just to lengthen the whole process so they can avoid the return
Absolutely perfect!!!
I had been looking for this one special lamp that many online shops offered. They were all a bit dodgy and had miserable reviews. Many said it was cheap Chinese goods that had nothing to do with the original. Kikilightning had the best reviews, so I gave it a try. I was still suspicious. But: It was perfect! The customer service responded immediately in a friendly manner and gave me the tracking number, the whole process was transparent and easy to follow. The lamp arrived from China to Germany in 2.5 weeks, was cleanly and professionally packaged and - a dream!!! Good quality, exactly how I imagined it would be. Thank you Kiki Lightning!!!
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